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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:I have a very diverse background in Customer Service and the Retail/ Grocery industry along with 23 years of Corporate Office experience and Human Resource experience. My knowledge learned through earning a bachelors degree in psychology along with an extensive work history within the field of customer service, and well- honed office skills would make me an excellent candidate for your company. PROFICIENES:Microsoft Office Suite (including Access), Microsoft Office 2013 Adobe Acrobat 6.0 ProfessionalLotus Notes/ Google Mail/ O365/ Microsoft OutlookAuto CAD Design Software (2000, 2004, LT 2006, LT 2014) PDIPROFESSIONAL EXPERIENCE:Nashoba Learning Group, Bedford, Mass (Full Time) February 2024 present Autism Therapist, UnderstudyCase load consisting of 4-5 students ranging from 9yrs old to 12yrs old (1:1 ratio)Main objective is to follow specific IAPs based of each students level/ ability of learning, along with focusing on daily hygiene regiments.Our goal is to give our students the necessary societal tools and knowledge so when they do join their community as adults they will have a successful and rewarding transition. SPINX Oil Company, Greenville, SC (Full-Time) October 2017 February 2024 Pricebook ManagerResponsible for keying all Cost Increases and DecreasesSetting up all New ItemsResponsible for all Price increases and DecreasesResponsible for keying in monthly promotionsCommunication with Vendors regarding Items and Cost issuesWork directly with Category Merchandisers, Category Managers, Territory Managers and Store Associates. Lowes Home Improvement, Greenville, SC (Part-Time) October 2019- PresentCustomer Service Desk Returns, Purchases, Assisting in solving customer service issues Sports Club, Greenville, SC (Part-Time) August 2013 - November 2017 Childcare/ NurseryCare for infants 8wks old and upMonitor and play with infants/ toddlersNeeded to be CPR Certified yearly along with Infant CPR Certified Southeastern Grocers, Regional Office, Mauldin, SC May 1997- July 2017 HR Field Coordinator:Administrative Assistant to the Vice President of Field Human ResourcesResponsible to submitting weekly expense reports for the Vice President of Field Human ResourcesProvide administrative support to the HR Directors, HR Business Partners and our stores.Responsible for sending out the HR Directors and HR Business Partners weekly schedulesResponsible for tracking all Open Store Management positions across all 4 banners: BI-LO, Winn Dixie, Harveys and Fresco Y Mas.Responsible for planning and executing Office Events: Holiday celebrations, Birthday and Anniversary celebrations.Assisting the Call Center and Regional Office with any HR needsPosting Part Time positions on Indeed (BI-LO and Harveys)Assist with scheduling interviews when neededIn-Store Execution Assistant CoordinatorProvide administrative support for the Reset Operations Department and our stores.Handle all Hotel Reservations for the department for all banners: BI-LO, Harveys and Winn Dixie.Responsible for keying weekly Time sheets for all 79 Salary-Non Exempt Field Associates for all banners: BI-LO, Harveys and Winn Dixie.Responsible for the preparation and distribution of all Resets, Remodels and New Store packages and communication to our vendor community.Responsible for sending out equipment requests and ordering supplies needed for all New/ Remodel/Resets for the stores.Responsible for the preparation and distribution of each New Store Schedule.Typing in New Store layouts on the blueprints and updating any reset/remodel changes on existing blueprints.Handle the shelving requests from the stores.Submit all Store Markdowns generated from a Reset or Remodel for yearly Budget requirements. . Category Team Assistant- Category team assistant for the beverage, beer/wine, and candy desk.Provide Customer Service to the stores through quick and satisfactory response to communication from stores as well as proactive planning.Provide administrative support for the teams and vendors.Keyed allocation sheets for inventory on appropriate items.Provided cost of goods on products to help develop accurate margin levels for products. Worked with advertising and pricing departments daily to help track price changes, product descriptions, and proof ads. Also reviewed all financial period reports. Managed reports for discontinued items and setting up new items in the system.Pricing Help Desk AssociateAssisted stores chain wide with any issues they may have had regarding retail discrepancies, ad errors, and misprinted bonus card discounts.Generated store issues and ad error reports.BI-LO STORE 273, Woodruff Rd, Greenville, SCPrice integrity coordinator, Front-End Supervisor, Asst Bookkeeper, Customer Service Associate EDUCATION:Southern New Hampshire Universityo Bachelors in psychology with a concentration in Forensics PERSONAL REFERENCES:Michele Staley, Senior Director Call Centers, Resurgent Capital ServicesTonya Berry, Front End Supervisor Lowes Home Improvement StoresOlivia Owens, SSA - Lowes Home Improvement StoresJennifer Eichenlaub Long time personal friend |
