| Candidate Information | | Title | Human Resources Benefits Specialist | | Target Location | US-TX-Dallas |
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Click here or scroll down to respond to this candidateOBJECTIVETalented and versatile multilingual professional seeking a position in a dynamic environment where I can utilize my experience, knowledge, and skills.EDUCATION:Saint Simon Major University of Cochabamba - Bolivia 1997Bachelor in Business Administration, specialization in Human Resources Management.WORK EXPERIENCE:INW Manufacturing LLC, Carrollton, TX 02/2024 09/2024Payroll & Benefits SpecialistCorporate group with six divisions and employees in multiple states.Helped centralize the payroll to the corporate office, unifying the processes and procedures utilizing UKG (Ultimate Pro and Kronos group) for bi-weekly hourly and salary employees.Create and maintain job codes in the payroll system in compliance with FSLA regulations, following HR determinations.Created (and updated) BI custom reports for each division to make their payroll processes more efficient.Prepare and submit year-end reports as needed, including PAACA and EOI.Perform the quarterly payroll reconciliation to update tax rates and minimize discrepancies and possible penalties.Identify fallout taxes and update payroll codes in coordination with UKG.Prepared and submitted overdue state 941 reports that the previous payroll provider missed.Organize and transfer (export) HSA contributions files according to each benefit provider's requirements.Reconcile and approve 401k deferrals and loan files and request funding.Set up and promptly administer all garnishments and withholding orders.Verify the accuracy of employees' information during open enrollment.Assist with finance and Workers Comp audits and others as needed.Create and maintain the Payrolls SOPs.Process the weekly payroll billing.Other duties as requested by Payroll and HR management.Epiroc North America, Garland, TX 09/2019 02/2024Benefits and Payroll AdministratorEnsured accurate and timely submission of payroll, weekly and bi-weekly, including expatriate payroll.Prioritized and audited time records from various locations, made corrections or adjustments and processed them throughout the full payroll cycle.Set up and administered all garnishments and withholding orders.Ensured that employee tax deductions and change requests were valid and entered changes to tax deductions into the payroll system.Reconciled carrier invoices and ensured timely payment of monthly premiums.Assisted with annual benefits open enrollment and new hire benefits enrollment.Responded to benefit inquiries from active and former employees in a timely manner.Created and monitored the filing calendar for the companys business licenses for all US locations.Assisted the Tax Department with tax payments and tax correspondence.SABRE, Westlake, TX 03/2015 09/2019Senior Agent ONE salesCustomer service professional.September 2018 promoted to Senior Agent One-Sales.Assisted management team in resolving, overriding, and authorizing modifications according to property (client) policies.Supported the Help Desk Line by reviewing/researching and solving escalated issues/problems between the customer(s) and client(s) utilizing proper communication channels.March 2018 Promoted to USG (Universal Support Group), supporting all teams in improving service levels and increasing sales conversion.November 2015 promoted to Luxury International Team, assisting more than 2833 hotel clients.July 2015 assigned as a Dedicated Agent for Fontaine Bleau Miami Beach Hotel, reaching up to 25% sales conversion (more than $200,000.00 in sales in the first month).WELLS FARGO BANK, N.A. Westlake, TX 09/2012 03/2015Bilingual Phone Banker 2Performed quick and accurate account status reviews.Focused on assisting customers to manage and diversify their bank accounts.Solved account issues and helped customers succeed in meeting their financial needs.Coached and helped other team members to resolve customer inquiries.ACS, a Xerox Company. Cary, NC 09/2011 06/2012Customer Care SpecialistCustomer Service Representative supporting Aetna Inc. members with FSA accounts.Verified and requested information to process claims accurately and timely, avoiding delays and errors that could result in losing an employees contributions.Informed customers regarding account status and reimbursements, resolving issues and concerns about qualified medical expenses.PROGRESS ENERGY CAROLINAS Inc. Raleigh, NC 01/2011 09/2011Customer Care AssociateBilingual Customer Service Associate (Clerical/administrative position).Serviced customers per FACTA regulations.Nominated as Super Agent assisting customers in English, Spanish, and Portuguese.ACS, a Xerox Company. Cary, NC 09/2009 01/2011Customer Care SpecialistCustomer Service Representative supporting Aetna Inc. members with FSA accounts.Verified and requested information to process claims accurately and timely, avoiding delays and errors that could result in losing an employees contributions.Informed customers regarding account status and reimbursements, resolving issues and concerns about qualified medical expenses.INFOCAL FOUNDATION, Cochabamba, BoliviaTeacher Instructor/Tutor 02/2006 06/2009INFORMAR INFORMTICA INC., Maravilha, Santa Catarina, Brazil 06/2004 06/2005Financial Assistant and InstructorStore Supervisor and Collections 03/2004 06/2004Eliane Albarello MD Clinic, Maravilla, SC, Brazil 09/2003 - 02/2004Medical Office ConsultantCOCHABAMBA GOVERNORS OFFICE, Cochabamba, Bolivia 02/2001 08/2003Chief of Development and Management Reforms UnitCREDIT BANK OF BOLIVIA, Cochabamba, Bolivia 08/1999 - 01/2000Sales SupervisorIBEROAMERICANA University, La Paz, Bolivia 08/1996 - 01/1998ManagerSKILLS:-Languages: English full professional fluency; Spanish native; Portuguese professional working proficiency.-Microsoft Office products: Proficient in: Word, Excel, PowerPoint, Access, Visio, MS Project. Excel advanced skills in using formulas and pivot tables, merging data, importing and exporting files, and editing and developing reports as needed. |
