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SUMMARY5 years in customer service,including face to face and phoneinteractions.Highly adaptable at learning andunderstanding new proceduresand techniques.Reliable, Honest, Positiveattitude with attention to detail.Hard working & focused oncompleting work quickly andefficiently to consistently meettargets.CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLEEMPLOYMENTConifer Health SolutionsAug. 2018 to CurrentThoroughly research missing and misapplied payments, post & transfer payments to where they belong.Manage daily task of Unidentified accounts & CIDs consistently and seek opportunities to help businesstargets.Finish all task and assignments adhering to deadlines. Follow established guidelines and procedures to complete daily job duties to ensure quality work.Identify payer trendsFoot LockerSales Associate June 2013, June 2013 to Oct. 2015Store Manager Oct. 2015 to Aug. 2018Encouraged team-oriented culture with common sales, service and productivity goals.Responsible for operational excellence, training, and coaching staff of 15.Accountable for billing/claims of new products, shrinkage and product loss for store & maintaining APCscore of 90% or above.Set clear performance expectations for employees and implemented improvement plans to help each reach targets.Customer Service, Leadership, Operational Excellence, Time Management, Research Skills, Self-Motivation, Multi-task & Handle High-volume Workloads, Workload Prioritization, Microsoft Excel, Trained in ACE, PBAR & EPIC,Knowledgeable in Vi-web, On-demand as well as payer portals |