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Click here or scroll down to respond to this candidateCandidate's Name
Summary:15+ years of experience in customer service standardsCall Center Representative versed in customer support in high call volume computer skills and telephone etiquette.Posses strong analytical, problem solving, and multitasking skillDemonstrated ability to work with multiple levels of Management, industry peers, a represented workforce and internal and external customersConflict resolution proficiencyDevoted to data integrityStrong problem-solving abilityTroubleshooting skillsTelecommunications knowledgeDedicated to process improvementEmployee relations specialistMeet goals and deadlinesAssisted in the upkeep of morale in the Call CenterQAT (Quality Assurance Team) MemberShipping / Receiving (Inbound /Outbound) warehouse freightClerical Skills: Microsoft Word, Publisher, Windows 10, Excel, and PowerPointAS400GenesisP-card codingRemoteEducation:High School Drama, Wilmer Hutchins: May 1992Bachelor of Art Fashion Design, Bauder Fashion College: Jan 1997oFashion DesignAssociates, Mountain View College: Aug 1995Obtain A Minor Certification in Mid-Management @El Centro Community CollegeAssociates of Art, University of Argosy, Phoenix, AZBachelor of Art, University of Argosy, Phoenix, AZBachelor of Art, South University, Pittsburg, PAAccomplishments:Customer AssistanceWork with company systems such as live support and diligently completed all assigned tasks working with overtime as neededQuality CommunicationInteracted with 50+ affiliate stations reliable and high-speed delivery to major businesses and customersAuditor-Vendor Code ComplianceAssist in managing of company policy and violations of merchandise through a data base maintenance software program AS400 verified edited and modified violation informationShipping / Receiving LeadShipping/ Receiving Perform a variety of assignments both technical and clerical to receive, inspect, store receive and ship materialResponsible for keeping records of all products shipped and received in the companyDevelop mailing labels and shipping documents and ensure that all orders have been filled correctlyWork Experience:THERMO Fisher Scientific (Lancesoft-temp) November 2023-February 2024Inventory control coordinatorMeeting supply chain objectivesManage inventory and filing systemPerforming complete inventory checks of all stock and suppliesOverseeing teams of inventory workersReceived merchandise and fulfillment of customers ordersInbound/outbound shipments that arrive at facilityStorage of products that remain on site as active inventory for saleSwift Transportation LANCTX-Terminal September 2022- June 2023Logistics Specialists / Transportation CoordinatorRespond to drivers operational needs and questions regarding schedule, loads, paperwork etc.Escalate calls for emergency situations involving law enforcement and/or driver compliance.Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.Promote driver safety at all timesTravis County Rental Assistance ProgramEligibility Specialist Lead (Remote)October 2021- July 2022Reviewing tenant rent applications for eligibility to ensure they meet all programs: process application and utilities completion.Determine client eligibility for social services such as healthcare, employment, veterans and other public assistance programs.Conduct outreach activities such as publicizing new programs to the community.Interview clients/ prospective clients to determine their eligibility for wide range of social services.Gather and verify information and divert the client to other programs/services if need be.Provide general office/administrative support as needed.Select Source International-Contract (BinaxNOW KITS), Irving, TX: Oct 2020 September 2021Production Supervisor (Inventory & Logistics Specialist)Communicated a work plan to examine covid-19 test kits via site approvalBuilt on foundation of people, process, and technology by providing full life cycle AdministrativeManagement of workers with direct sourcingMaintained a daily work attendance-log while engaging with superiors, management and team crew leads to communicate the appropriate protocol of safety while producing covid-19 test kitsAdhere to site guidelines based on Quality Management Systems (QMS), Environmental Management Systems (EMS), through regulatory requirementsDallas Transfer & Terminal, Dallas, TX: Oct 2019 - Mar 2020Warehouse Manger/ Logistics LeadEnsure the warehouse operates at peak efficiency, with customers satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operational goalsSupervise daily activities of the warehouse, include quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer serviceDirect, schedule planning and coordinate the warehouse storage and distribution operationsOversee the safe receipt, storage, retrieval and timely dispatch of productsOversee and manage logistics utilized to transport products to customers and internal facilities, communicating with drivers to ensure efficient delivery of packagesMeet regularly with warehouse leads to review, analyze, and develop actionable plans for productivity and loss preventionSchedule and oversee warehouse team to meet the demands of the fulfillment center and manage the flow and quality of work to maximize efficiency and minimize overtimePratt Retail, Dallas, TX: Oct 2016 - Jun 2019Shipping LeadEnsure all shipping/ receiving documents are correctly maintainedSupport daily shipments of customer ordered materialsComplete all shipment preparation prior to shipment dateAssist in resolving issues, deadlines, and assignmentsWork with management to ensure compliance and time deadlines are metSupervise all personnel assigned in the shipping departmentAbide by all EHS action plans, compliance, and MSDS DocumentationPerform all other duties as assignedMaintain good rapport with drivers and customersKohls Distribution Center, Desoto, TX: Jun 2016 - Dec 2016QA AnalystReceived and sort damage packages for violationsPhoto-shot of merchandiseEdit/ modify input of merchandise into computer baseFollowed up with vendor compliance to oversee violationsRoss Department Store, Dallas, TX: Jun 2015 - Nov 2016Shipping/ Receiving ClerkShipping/ Receiving freightParcel unwrap and arrangeStock entire storeOrder supplies and inventoryTrace merchandise for items in transitEducate new hires on policy and procedures of stocking merchandiseMake IT Happen! Entertainment/Promotions (Non-Profit), Duncanville, TX: Feb 2009 - PresentCEO / ManagementSetting up shows for local artistPromoting and scheduling bookingsManage new artist accounts, photo shootsBookkeeping, Accounts PayableProduction Schedule (PS) Internal Operating Plan (IOP).Credit Solutions, Richardson, TX: Dec 2008 Mar 2009Settlement AdvisorSettlement advisor between creditor and clientHelp negotiate the best solution in resolving an agreement to pay off debt or debts between both partys creditor and clientSpoke with bank lenders third party loan officers to keep creditor from pursuing legal action against client on bad debt owed to creditor or business owners and corporation.Crescent Processing, Dallas, TX: Jun 2008 Dec 2008Customer Service Rep.Handled Business to Business Accounts, offered new and old merchants credit card terminals at a corporate rate planAssist customers and answer any questions that the business owner may haveSet-up and cancel appointments for sale representative in the fieldAssist with collections, accounts-receivable, past collections, and data-entryCitigroup Trust Bank, FSB. Irving, TX: Dec 2002 Oct 2005Client Relation SpecialistMortgage refinance, assist Primerica AgentsCollections, process applications, check status updates of applicationsCheck denial and approval of loans on a 1st and 2nd mortgageProcessed loan application with approval from a senior client specialist.MTA, Richardson, TX: Mar 2000 Sep 2002Receptionist/ Administrative AssistanceReceived and placed calls to tenants in the building on a 100-line switchboard, processed data entry records of payroll/accounts for tenants leasing office spaceHandle priority mail of bookkeeping-inventory, open-close building, fax and sign off on lease agreementsCommunicate planned work scope in order to identify prioritization of capacity and coordinate scheduling activities amongst multiple sites. |
