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Click here or scroll down to respond to this candidateCandidate's Name
Infrastructure AdministratorContact Information:Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional SummarySeasoned IT professional with extensive experience in managing complex infrastructure environments and delivering high-quality IT support. Known for exceptional problem- solving abilities and a commitment to enhancing customer satisfaction with meticulous attention to detail.Core Competencies Server Administration: VMWare, Nutanix AHV, Windows Server Update Services(WSUS) Endpoint Management: Tanium, SCCM Active Directory & Microsoft 365: Administration, Azure AD, SSO configuration Scripting & Automation: PowerShell scripting, Group Policy Management Service Management: ITIL v4, Team Dynamix (TDX), Remedy, Cherwell, ITPro Communication & Problem Solving: Strong analytical skills, effective multitasking, and clear communication Network Administration: Administration and management, SolarWinds, IPAM, DHCP, DNS Backup & Recovery: Expertise in Rubrik and Commvault systems Education & Training Microsoft Azure Administration - August 2024 Tanium Essentials (Endpoint Management) - March 2023 Nutanix Enterprise Cloud Administration - March 2024 Automating Administration with Windows PowerShell - New Horizons Class 10961, November 2021 ITIL v4 Training (IT Infrastructure Support) - February 2021 Microsoft Office 365 Administration - October 2016 IBM Spectrum Protect (Tivoli Storage Manager) - May 2002 High School Diploma - Harold S. Vincent High School, Milwaukee, WI, June 1983 Professional ExperienceInfrastructure AdministratorCity of Goodyear, AZJune 2021 Present Manage city-wide IT infrastructure including servers, networks, telephony, backup systems, and advanced technology. Administer Rubrik and Commvault backup systems. Oversee Microsoft products: Active Directory, M365, Outlook, Teams, Azure AD, OneDrive, SharePoint. Maintain and update Intel-based servers, applying patches through WSUS. Administer SCCM for software deployments. Provide tier-two support to Help Desk technicians and city employees. Document and refine processes for helpdesk operations, user management, hardware replacements, server staging, and software deployment. Infrastructure Analyst IIKomatsu Mining Corporation, Milwaukee, WIMay 2013 June 2021 Supported Active Directory functions, including account creation and file share management. Monitored network performance, including servers, operating systems, and applications. Managed Cisco DHCP and DNS services. Troubleshot Office 365, Outlook, and Azure applications. Participated in Change Control Management for network, server, and application updates. Configured, installed, and troubleshot Managed Print devices. Utilized Cherwell Service Manager and BMC Remedy for client support and adhered to ITIL v4 best practices.Infrastructure Analyst IJoy Global, Milwaukee, WIMay 2008 May 2013 Provided end-user support and managed data integrity and backups using Tivoli Storage Manager. Supported IT infrastructure with upgrades, patches, and troubleshooting. Documented changes and followed change management procedures. Enhanced service delivery through process improvements and user training. Computer Analyst IP&H Mining Inc., Milwaukee, WIMay 2002 May 2008 Operated IBM Mainframe systems and provided desktop support. Monitored Windows Server operations and proactively responded to system alerts. Managed IT tickets, analyzed performance, and developed technical documentation. |
