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Click here or scroll down to respond to this candidateKEVINREVELSEMAIL AVAILABLEPHONE NUMBER AVAILABLENorfolk, VA Street Address
Proven expert communicator and detail-oriented professional, adept in blueprint knowledge and customer service. At Huntington Ingalls, I enhanced system setups on US nuclear aircraft carriers for 10 years significantly improving project outcomes. Skilled in both technical support and complex installations, my adaptability and problem-solving skills have consistently driven project success and customer satisfaction.PROFESSIONAL SUMMARYHuntington Ingalls - PipefitterNewport News, VA 09/2013 - 02/2024Lowes Home Improvment - Customer Service Representative Virginia Beach, VA 08/2012 - 09/2013City of Norfolk - Maintenance WorkerNorfolk, VA 07/2008 - 09/2013WORK HISTORYInstalled and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup on US nuclear aircraft carriers.Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.Fabricated pipe sections and components to specification using cutting, threading and welding equipment.Performed tests to check quality of pipe and piping systems and make adjustments as necessary.Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Responded to customer requests for products, services, and company information.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Installed underground piping, manholes, and basins for city storm water systems. Used backhoe and payloaders to install systems.Collaborated with other team members to complete complex repair projects within deadline constraints. Emergency response team member for weather related natural SKILLS Computer savvy People skills Detail oriented Blueprint knowledge Brazzer Welder Backhoe operator Expert communicator Customer ServiceMadison PrepNorfolk, VAHigh School Diploma: GeneralStudiesEDUCATIONCanon - Help Desk TechnicianChesapeake, VA 12/2007 - 04/2008Cegidem Dendrite - Help Desk TechnicianChesapeake, VA 07/2007 - 10/2007disasters.Used problem-solving skills to alleviate issues efficiently with minimal supervision.Handled emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure.Installed, modified, and repaired software and hardware to resolve technical issues. Provided basic end-user troubleshooting and desktop support. Assisted customers with the installation of Canon printers, scanners, fax machines, and cameras.Explained technical information in clear terms to promote better understanding for non-technical users. Provided basic end-user troubleshooting and desktop support. Installed, modified, and repaired software and hardware to resolve technical issues.Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.Explained technical information in clear terms to promote better understanding for non-technical users.Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner. |
