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Click here or scroll down to respond to this candidateCandidate's Name
1225 Carroll Drive, Garland, Texas 75041- EMAIL AVAILABLE OBJECTIVE SUMMARYMy Retail, Sales and Customer Service experience may be applied. My Mortgage Management Banking as a Personal Loan Advising, My grocery in addition 25 years of Customer Service career may be applied, so that my proven leadership and the best in class Customer Service work experience with influencing and rapport building can be applied. I will be an asset to a company. EDUCATION AND LICENSING Christ For the Nations, Biblical Studies, 2012-2014 Champions School Real Estate, Sales Mortgage License & Real Estate Certified 2003, 2008, 2013 Richland Community College,Journalism, 2000-2001 Paul Quinn College, Journalism, 1998SUMMARY OF QUALIFICATIONS Highly motivated and driven to succeed with a strong work ethic and high integrity. Invaluable communication and interpersonal skills with strong supportive role with staff. Experienced in achieving challenging goals and adapt quickly in a fast-paced environments. Experience in primanaging multiple tasks simultaneously. Proficient in Some Mortgage Software, such as Calyx Point and Microsoft Office (Word, Excel, PowerPoint, Outlook Express).RELATED PROFESSIONAL EXPERIENCEGuest Care Service Cashier Office/Front End Cashier and Fuel Clerk Associate, Kroger Stores 557& 559, Garland, TX, 05/2023-07/2024 Assisting Customers in retail experience handling customers purchases, inquiries/claims, product returns, exchanges in product quality at the Service Desk. Answering calls, responding to customer inquiries and for store order deliveries . Work in conjunction with the front end management. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety. Apply critical thinking to problem-solve issues with a goal of first-contact resolution. Communicate with all levels of the business to gather information needed to resolve store claims/inquiries. Responsible for being visible and actively greeting, engaging and assisting customers with fuel points, merchandise and servicing Customers with excellent service, processing customer transactions through the check lane quickly, accurately, and efficiently.PROFESSIONAL EXPERIENCEGuest Care Service /Cashier Office/Front End Cashier Kroger Stores 557, Garland, TX, 05/2023-07/2024 Assisting Customers in retail experience handling customers purchases, inquiries/claims, product returns, exchanges in product quality at the Service Desk. Answering calls, responding to customer inquiries and for store order deliveries . Work in conjunction with the front end management. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety. Apply critical thinking to problem-solve issues with a goal of first-contact resolution. Communicate with all levels of the business to gather information needed to resolve store claims/inquiries. Responsible for being visible and actively greeting, engaging and assisting customers with fuel points, merchandise and servicing Customers with excellent service, processing customer transactions through the check lane quickly, accurately, and efficiently.General Labor - Pacesetters Inc.,Garland, TX,11/2017-Current Catering with Honey Baked Ham as a seasonal worker, cashier, construction clean up such as assisting in the building process of hotels, schools and apartment buildings. Food Prep Seasonal Associate - Honey Baked Ham, Garland, TX, 11/2017-01/2018 Assist with food preparation, including lunch, catering and retail ham and turkey sales and Maintained store cleanliness and merchandising standards.Collections Specialist (Job Coach), CitiCards,Las Colinas, TX, 02/08-07/08 Answered calls daily regarding delinquent accounts, promoted to a Job Coach for new hires, worked in a classroom environment assisting training department helping motivate, accelerate trainees transition from training to production floor.Personal Loan Consultant (Portfolio Manager) Countrywide Home Loans, Plano, Richardson TX, 05/06-08/07 Answered inbound banking calls in a call center environment where I managed a portfolio/pipeline of clients daily, counseled, pre-qualified, and originated loans, new/ existing. Maintained contact with each client and build rapport, which enhanced repeat business. Mortgage Advisor(Branch Manager & Broker AmericaOne Finance, Richardson, TX, 03/06-05/06 Originated, informed borrowers and related parties of loan options, market conditions, documents and other requirements needed to close the loan, rate locks, etc. while providing full confidentiality. Managed office by handling all administrative duties, prepared and prepped loan documents, corresponded with clients and potential clients by phone, face to face and via email, ordered supplies, handled business budget for all aspects of business.Customer Service Representative, WFS Financial, Irving, TX, 07/04-04/05 Answered a high volume of calls (90+) daily regarding clients delinquencies, billing questions, payments extensions. Pre Qualified borrowers for car loans. Full Time Sales Associate (Key Holder)Payless Shoe Source, Desoto, TX, 05/02-05/03 Managed, cashiered, opened and closed store independently, and ensured daily bank drop of stores proceeds.Administrator/Data Entry, MPS Staffing,Carrollton, TX 09/01 12/01 Handled temporary administrative duties, in addition data entry work. Customer Service Representative, Southwestern Bell Wireless, Farmers Branch, TX, 11/97-10/98 Answered inbound customer service billing dispute calls and up-sold wireless phone features to customers. VOLUNTEERING, ACCOMPLISHMENTS & SPECIAL PROJECTSCEO/Life Coach, -Candidate's Name Ministry, Lantern Goodwill Outreach, Dallas, TX, 01/2014-CurrentCoaching women to achieve their goals by affirming, motivating, developing and training them to be productive citizens. Praying for those in needPrayer Ministry Elevate, TX, 2/2013-CurrentIntercessor of PrayerJob Coach, Citicards, Irving, Texas 2008 Recognized by CEO, Vikran A. Atal after being employed only 2 months for excellent service. Awarded various excellent service awards for outstanding customer service. Assigned the Special project assignment for Citicards as a Job Coach facilitiing new hire collection agents transition from training to the call center floor.*References available upon request |
