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Title Customer Service Call Center
Target Location US-TX-Arlington
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Arlington, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEIm a very well rounded educated individual not only from a managerial stand point but also with any hands on job.Candidate's Name
Production wharehouse maintenance clericalFood Safety, Production Management, Customer Service, Call Center, Business Management Willing to relocate to: Arlington, TX - Irving, TX - Fort Worth, TX Authorized to work in the US for any employerWork ExperienceServerCracker Barrel-Arlington, TXDecember 2023 to PresentIm a server, customer service at its finest.Machinist/Machine OperatorADM-Decatur, ILJanuary 2021 to June 2023I enjoyed working for ADM seeing what goes into almost every food on the shelf can be rewarding depending on how you view things. The temps were extreme but tolerable. I learned wet and dry Machining. Also the troubleshooting aspect.Memory Care, Hospice AideRandall Residence-Decatur, ILJanuary 2022 to March 2022I was a CNA without the licensing. Woke them toilted them changed linens etc Team LeadCaterpillar-Decatur, ILSeptember 2016 to July 2020Team lead over the 2nd Shift D SubsMade the forklift policyTranslated and assembled business requirements into detailed, production-level technical speci cations, detailing new features and enhancements to existing business functionality. Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls. Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly schedule for 10 hourly employees. Assisted in performing preventive maintenance where possible to keep equipment in good running condition. Implemented procedures to triple throughput by improving productivity. Wharehouse LEADWalmart Warehouse-Orlando, FLJanuary 2014 to May 2016All warehouse work and schedulingShift ManagerMcDonald's-Decatur, ILFebruary 2009 to November 2013Ran shiftsOpen and closed the storesDraw and vault countFiring and schedulingDeveloped and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls. Customer Call Center RepresentativeStarTek/AT&T-Decatur, ILJanuary 2005 to January 2008Provided excellent quality customer service by patiently listening and communicating company policies with empathy. Maintained a positive attitude at all times in a fast-paced environment. Received a positive feedback rating of 96% based on customer satisfaction surveys. It was a huge call center based in Decatur Illinois for a cell phone company and also did a few medical calls for a sister company of Star tek. No longer there but it was great working there.EducationAssociate in Automotive TechnologyRichland Community CollegeAugust 2020 to PresentHigh school diploma or GEDCertificate in Introduction to business management & people skills Richland Community College - Decatur, ILSkills Agile Business Requirements Data Warehouse Word Processing, Excel, Office Pro Hospice Care Memory Care OSHA Documentation review Windows Power tools Typing Human resources Forklift Business Management (10+ years) Forklift Warehouse management system Freight Assembly CNC Supervising experience Customer service Microsoft Access Windows Typing Clerical experience GMP (7 years) ERP systems (2 years) Food safety Quality control Manufacturing Production planning Food service Inventory control Mechanical knowledge Warehouse experience Machining Programmable logic controllers Shift management Business management Maintenance Technical support Sales Business requirements CNC programming Operating systems Mobile devices iOS Accounting Order entry Inside sales Documentation review Account management HR sourcing B2B sales Computer networking Cleaning Direct sales Mac OS Data warehouse Social media management Hospice care Memory care Human resources Retail sales Schematics Power tools Hand tools (10+ years) Precision measuring instruments Micrometer CalipersCertifications and LicensesCPR CertificationCustomer ServiceSales and retailTABC CertifiedOctober 2023 to October 2025Food Safety CertificationOctober 2023 to October 2025Forklift CertificationMarch 2011 to PresentIve been driving forklifts for the last 12 years every size. ASE Master Automotive Technician CertificationJanuary 2019 to PresentHave a degree in Auto Mechanic

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