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Customer Service Relations Resume Lithon...
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Title Customer Service Relations
Target Location US-GA-Lithonia
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Jackam Ridge Ct.,Lithonia, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:To obtain a long-term position with an organization offering opportunity for increasing responsibility leading to career advancement that enables me to make a positive contribution to the organization as well as allowing for continual growth and advancement. Summary of Skills:I am a quick learner who is detail oriented and I no problem familiarizing myself with new processes as they may arise. I exemplify loyalty and hard work in everything that I do. I have been proven to display excellent multi-tasking, customer service and prioritizing skills. I am capable of getting things done in a timely manner. Also, I am knowledgeable in numerous of computer systems and programs. Received Star Awards- Award given monthly in each department for the most loans produced with minimum to no mistakes.Professional Experience:Rubin Lublin, LLC July 2020- October 2023Paralegal/REO Closer Prepare HUD-1/ALTAs for scheduled closings. Worked with multiple clients to schedule and balance Settlement Statements for closings. Worked with Real Estate agents in regard to contracts/addendums and/or commission agreements pertaining to the closings. Prepared closing documentation for buyer and sellers for cash closings Worked with lenders to balance the CD/Closing Disclosures for closings. Disbursed each file in a timely manner. Received checks/wires for closings. Balanced register and cut checks to be signed by the attorney for each closing in order to disburse the files. Worked along side of attorney to facilitate each closing. Navigated through each clients system in order to communicate and to facilitate their closings. Angel Oak Home Loan October 2015- July 2020Mortgage Closer Prepare, Disclose and re-disclose Closing Disclosures for closings. Review and approve Closing Disclosures for closing. Re-disclose Closing Disclosures to clients based on changes made that require a new 3 days wait period. Prepare Closing packages for scheduled closings Review Title documents for accuracy. Review VOEs for file Review and approve Evidence of Insurance Communicate with closing agent to ensure closing goes smoothly and remedy any issues that may arise. Prepare and Set up and request wiresAlbertelli Law Firm, Atlanta, GAREO Closer October 2014- Oct 2015 Prepare Preliminary HUD-1's for Lender Review Prepare HUD-1 for scheduled closings Communicate with buyers and sellers to ensure timely closings and return of closed loan documents. Assist in to Auditing closed loan packages for completion, accuracy, and compliance with regulatory and internal underwriting/attorney guidelines Disburse files in a timely manner and request wires to be sent out on files Provide excellent internal and external customer service daily via email and telephone correspondence Follow RESPA, TILA, ECOA and State Specific Regulations Provide excellent internal and external customer service daily via email and telephone correspondence Managed pipeline in Atlanta for all closingsGeneration Mortgage Company, Atlanta, GAFunding/Post Closing Supervisor July 2011- October 2014 Train team funding process, new policies, procedures and updates Communicate with closing agents to ensure timely closings and return of closed loan documents along with act as a customer service liaison with brokers and retail offices. Assist in to Auditing closed loan packages for completion, accuracy, and compliance with regulatory and internal underwriting guidelines when volume is heavy. Respond to, Loan Servicing Department and Accounting regarding any questions or issues. Pull daily reports for closing and accounting, prepare wire requests, and distribute funding packages to staff. Monitor Wire Confirmation (Participation Certificates) and Missing Document Notices from Warehouse bank. Assist in training and development of staff to help build productive and cooperative relationships. Closed loan Seller file set up- Input all loan information in the system including Application, Closing figures, all dates and funding. Request locks and re-locks on loans Investigated and reported all client inefficiencies with the software systems. Provided release support for client software and tracked and managed defects and client enhancements. Developed User Acceptance testing (UAT) and System Requirement Documents (SRD) documents for the UAT and System test groups. Maintain/Hire staff to support volume. Provide excellent internal and external customer service daily via email and telephone correspondence Prepare Warehouse Collateral packages for HUD Provide excellent internal and external customer service. Follow RESPA, TILA, ECOA and State Specific Regulations Requested Refund checks for discrepancy files.References: Available upon request

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