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Title Asst. IT Operation Manager
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                                                           Candidate's Name
                                                         EMAIL AVAILABLE
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Summary
         A highly skilled, distinguished, and experienced Information Technology Professional with a Master s Degree in Public Policy,
         over 25+ years of experience leading enterprises through a rapidly changing information technology landscape, specializing in
         IT Systems, Operations, Administrations and Business Continuity. Expertise in Agile ERP System, oversaw implementing
         scalable ERP systems, Strategic Planning, and Technology Solutions for a $4.1 billion dollar County Government. Track record
         of execution and operational success for technical, operational, and business objectives. Oversaw and implementing strategic
         IT project portfolio goals and budgets.

Skills

         Policy Development         Project Management         Organizational Structuring          System Designs & Development
         Security Compliance        Asset Management           Performance and Evaluation          Procurement Management
         Licensing Compliance       Financial System           Capital & Operating Budgets         Hardware, Software and Support
         ERP Systems                Time Management            Data Warehousing                    VoIP Technology
         Vendor Management          Microsoft Project          Leadership Experience               Strategic Planning
         Networking                 IT Management              Disaster Recovery                   RPA Systems
         Contract Negotiation       Telecommunications         Resolutions                         County Governance


Work Experience

Suffolk County Government, Hauppauge, NY 11788                                                                                2007-Present
Department of Information Technology
Acting Deputy Commissioner of IT (January 2024-March 2024)
Oversaw the highly complex operations and functions of a Department of Information Technology in a County with a population of over 1.5
million residents. A County Operating Budget of 4.2 billion dollars. Assisting in the development, administration and implementation of
systems designed to meet the needs of County wide department and agency s needs.
       Directed technological change, improve efficiency, and focus on scalable technological solutions for Countywide operations.
       As Deputy Commissioner our goal is to innovate management, provide technology solutions, create strategical goals and visions
         that transform the digital optimization within the County Government.
       Foster a culture of continuous learning and improvement while developing high-performance teams, encouraging cross-functional
         collaboration and knowledge sharing, while leading a progressive IT team.
       Proactively manage the enhancement of the County's cybersecurity position while staying informed of threats and defenses by
         working with the Department of Homeland Security for cybersecurity services.
       Oversaw the design, implementation, and maintenance of IT infrastructure including networks, servers and cloud-based services,
         with a commitment to reliability and safety.
       Use strategic planning to establish and drive IT vision, ensuring alignment with the County initiatives and business goals.
       Develop IT policies and practices that foster innovation and security. Ensuring the seamless and security of our operations are for all
         IT systems within the County and elected offices.
       Manages the procurement of all software, hardware and support services and prioritized projects with return on investments, where
         cost, value and risks are used for ROI.
       Coordinate and communicate with internal stakeholders about funding opportunities for IT operating and capital needs.

Assistant Manager of Information Technology Operations (2022-Present)
Reports to the Commissioner of Information Technology on Countywide Operations.
     Provides leadership and direction to staff to ensure the planning, direction, and coordination of major information technology projects,
         while promoting strategic vision focusing on Digital Optimization, Data Driven Transformation, Technology Organization, Security
         Compliance and continuation of County operations.
     Development of key strategic initiatives, delivering foundational plans to support administration, technical requirements,
         while exploring new technologies and industry trends, collaborate with internal partners, and engage with other leaders in the
         industry to enhance and grow operations of the IT team.
        Oversaw project management, procurement, contracts, finance, budgets, wireless communications, networking, security systems, and
        payroll/personnel.
        Hands-on leader oversaw strategy, implementation and oversight of information technology operations and project management
        across the County. Oversees over 157 IT projects in ASANA Software, allocating staff, making necessary adjustments and priorities,
        to ensure projects are completed on time and within budgets.
        Maintains central IT cost model to ensure its accuracy for financial budget, actuals, and forecast. Oversaw Operating and
        Capital Budget in excess of $45 million dollars, which include Disaster Recovery, Infrastructure, Networking, Security,
        Computer Equipment/Software and Technology Modernization.
        Directed IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary action.
        Oversee development of organizational workflow to accomplish departmental objectives for over 25 county departments enforce
        appropriate IT policies and procedures necessary to align with departmental and county objectives. Provide vision and leaderships
        with ongoing enterprise-wide technology strategy across County Departments and Elected Offices for IT solutions, which includes
        aligning employee skillsets to meet business objectives, while motivating and providing direction to team members.
        Oversaw vendor contract negotiations for all new computer equipment and software purchased for the County as it relates to the IT
        industry and provides strategic decision-making to assess and design systems that integrate and include state-of-the-art
        concepts. Continuous review of hardware and software acquisition and maintenance contracts and pursue master agreements to
        capitalize on economies of scale.
        Overseeing conversion of manual payroll system to an automated Agile ERP Workday/UKG Payroll and Personnel Human Capital
        System. Oversaw promoting innovative technological solutions addressing ever-changing countywide operations. Continue on-going
        support of County s Financial Management System (CGI), Asset Management, Grants Management, and Health Services.
        Member of the Continuation of Operations Plan (COOP) team as Chief of Business Continuity and Chief of Finance Operations,
        which entailed development and maintaining plans of operation and disaster recovery for continuity of critical applications in the
        event of a disaster or emergency
        Leverage a framework of tools and utilities to produce reports and dashboards illustrating the status of the workflow, operational
        health, performance, capacity, availability, and other trends of importance needed for managing the performance of IT, with used of
        KPI dashboard for Division heads of County departments.
        Maintain effective communication skills of technology infrastructure, systems, support services, and play a key role in
        maintaining a high standard of service and support with internal and external users for all County departments, Elected Officials
        and outside Government Agencies.
        A member of Executive PMO, Change Management lifecycle process ensuring standardized methods and procedures used to track,
        approve, and minimize impacts our integrated Workday Payroll and Human Resource System. Assigned as Chief of Business
        Continuity and Chief of Finance Operations during our Cyber Intrusion to work with internal and external Agencies setting a path of
        Incident Recovery to ensure Operations of the County continued. Member of Procurement Review Committee, IFMS Committee and
        Shared Services Committee.

Department of Information Technology
Information Technology Project Manager (2009-2022)
Reported to the Commissioner of Information Technology as the Manager of Finance, Procurement, Workday Payroll/Human Resource ERP
System, County IT Contracts and Administration. Accountable for management of a variety of initiatives across countywide departments.
Primary responsibilities and activities include the following:
        Oversaw administrative oversight of centralized IT functions, which included financial operating principles in planning and
        submission of Capital and Operating Budgets, in excess of $45+ million dollars on countywide technology expenditures and revenue.
        Accountable for management of a variety of technology initiatives across county wide departments. Overseeing designs, plans and
        implementation of Systems, such as; Workday Payroll and Human Resource System, for over 10,000 County employees, which
        included twelve (12) bargaining unions and twenty-five (25) County departments, Board of Elections, Public Safety, Board of Ethics,
        Traffic and Parking Violation Agency, Comptroller s Office, County Clerk, District Attorney, Legislature, and Sheriff.
        Experience with implementing full lifecycle ERP systems and technology initiatives by identifying skills required, project
        requirements, and budgetary needs, while identifying cost saving measures, increasing revenue and efficiently meeting the County s
        IT demands in a high-pressure environment.
        Expertise in Countywide Systems, such as CGI, MUNIS Tax system, Workday Payroll and Human Resource system, UKG
        timekeeping for public safety, Sysaid, OneStream, ASANA, and skilled at identifying project requirements, analyzing budgets,
        staffing and implementations of any upgrades and/or enhancements.
        Proficient at communicating and engaging internal stakeholder with external partners in public procurement practices, procedures,
        and policies, with regards to county municipal law and federal and state requirements.
        Oversaw the Procurement of Countywide hardware, software and support services, which includes enterprise license agreements for
         Microsoft, VMWare/VXRail, Okta, Veeam, and many other software, to ensure compliance, including issuing RFP s, RFI s, RFQ s,
         and SOW s to support services.
         Ability to train and develop staff on the countywide CGI Financial Management Systems, Workday Payroll / Human Resource
         Management systems and various other integrated ERP systems for various departments throughout the County.
         Oversaw negotiation, creation, and administration of IT services contracts, for such departments as Health, DSS, Parks, DOL, Labor
         Relations, Comptroller s Office, Sheriff s Office, Police Department, County Executive, County Clerk s Office as well as other local
         Municipalities. In addition to Inter-Municipal Agreements, and Memorandum of Understanding.
         Proficient at writing Legislative Resolutions, Appropriations for countywide technological needs.
         Overseeing County Wireless Communications Facilities for acquisition, development, management, and expansion with variety of
         carriers, producing recurring revenue at well over 1.5 million dollars annually.
         A member of Gov Buy and SAMPO Procurement Committees, as well as a member of County Procurement Reform Committee, and
         County Shared Services.
         Strong leadership ability who works extremely well with inter-county departments as well as various branches of government.

Department of Economic and Community Development
Economic and Community Development Specialist (2008-2009)
Reported to the Director of Suffolk County Economic and Community Development for planning, implementation and coordination of
Federal and State Community Development Block Grants. Oversaw aiding public, municipalities, and emergency shelter recipients on the
application process under the Community Development Block Grants.

Directed and developed over 100 project plans, budgets, and expenditures for County Community Development Consortium, this included
the County s 10 Towns, Villages and Hamlets utilizing funds from Community Block Grants (CDBG), Neighborhood Stabilization (NSP),
Emergency Shelter (ESG) and Homelessness Prevention and Rapid Re-Housing Grants (HPRP), totaling in excess of $13 million dollars.
Financial Reporting of CDBG, ESG, NSP, and HPRP activities into HUD Integrated Disbursement Information Systems (IDIS) and DRGR
financial systems, including Non-Profit sub-recipients , such as Long Island Housing Partnership and Long Island Community Development
Organization for the acquisition, rehabilitation, and sale of foreclosed properties through the National Community Stabilization Trust and
various Commercial Banks.

Department of the County Executive Office
Intergovernmental Relations   Intern (2007-2007)
Reported to Director of Intergovernmental Relations Department. Orchestrated on County s State and Federal Budget Agenda, State of the
County Address and Departmental Resolution Meeting reports. Oversaw Intergovernmental Resolutions County Executive Bills laid on the
table. Participating in County Executive IR Department Resolution Meetings for the review of countywide resolutions for CE RESO.

Comsewogue and Port Jefferson Central School District                                                                           2001 to 2008
Port Jefferson School District, Port Jefferson, NY (2007-2008)
Responsibilities include Substitute Teaching for Elementary, Middle, and High School Classes. Assisted in grading student assignments and
assisting students with their related coursework. Collaborated with Teacher to determine test administered to students. Maintained and
discussed course curriculum, pending goals, and upcoming assignments.
JFK Middle School, Port Jefferson, NY (2001-2007)
Responsible as a Teachers  Assistance for Inclusion Students with modified instructions in core subjects, such as Math, Science, Social Studies,
and English for 8th grade students. Assisted Teacher in the classroom lectures, monitored students  progress and taught core subjects.

Pentland USA, Inc. - New Hyde Park, NY                                                                                          1996 to 2000
Systems Application Manager
Oversaw system operation and software utilizing Footwork s Applications for shoe divisions, such as Pony, Miter, Reusch, Maine Woods,
Franco Sarto, Vera Cruz, LJ Simone and Annex Divisions.
      Oversaw the development of all software projects, for merchandising tracking of shoes lines in a multi-division of retailing stores and
        distribution centers
      Reviews, directs, assesses architectural design, system implementation, deployment of Footwork s Retail Software, which include
        software modules such as: Sales Order, Invoicing, Inventory Control, Distributions, Merchandising, Sales Analysis, Financial
        Management, Warehousing and EDI.
      Supported implementation of warehouse management software which centralized management processes.
         Provided ongoing support to departmental personnel for accounting, merchandising, sales, warehousing and inventory control.
         Implemented Operations schedules for Reporting distribution to departments for daily, weekly, and monthly analysis.
         Maintained Operating Budgets for central IT cost, ensuring its accuracy to the financial budget, actuals, and forecast for all
         operating and support services expenditures, which included IT Software, Hardware and Support.

Alexander's Department Stores - New York, NY                                                                                  1990 to 1992
Director of UPC and Distribution Systems
Reported to the Chief Financial Officer, Oversaw evaluation, implementation and system enhancements on Genesis Retailing Enterprise
Software System.
         Oversaw rollout of Genesis Software Systems, to all divisions located in the Northeastern Region, as well as coordinating system
         upgrades and enhancements of system designs, development and implementation. Modules included Procurement, Merchandising,
         Inventory Control, Point-of-Sale, UPC Markings, Pre-Ticketing, Distribution, Warehousing and Financial Management, A/R, A/P,
         Sales Orders, Invoicing, Budgets and Chart of Accounts.
         Overseeing the project management, conversions, implementation, and testing of all system enhancements and migration of the AMES
         software conversion onto the Genesis Enterprise Retailing Software.
         Oversaw designing and automating warehousing operations into a fully integrated system with RF scanning of inventory in multiple
         distribution centers located in the Northeastern Region.
         Oversaw developing training materials for onsite training classes for our Merchandising, Warehousing and Financial users, as well as
         created user documentation for all stores and back-office operations personnel, this included the Financial Management Systems,
         Budgets, and Executive Summary on Retail Operations.

Mercantile Stores, Inc. - New York, NY                                                                                        1988 to 1990
Training and Development Systems Analyst
Reported to the Chief Information Merchandising Officer Oversaw conversion, customization, rollout, and training of the Genesys Retail and
Human Resource and Payroll System (HRIS) for 80 department stores located throughout the United States. Department stores included
Gayfers, JB Whites, Lions, and Montgomery divisions, which had sales in excess of over $1 billion dollars.
         Oversaw the re-engineering of multiple departments to streamline operations, eliminate redundancies, and increase productivity.
         Oversaw staff members, consisting of programmers, systems analysts, business analyst and support personnel, in support of rolling
         out Genesys Retail and Human Resource Payroll Systems throughout the Northeastern, Midwest and Southeastern Region of the
         United States.
         Oversaw project plans, conversion, testing, implementation, and training/development of Genesys Retailing and HRIS Enterprise
         System for over 10,000 personnel. Project plans contained detailed scope of work for the conversion of 80 department stores from a
         manual to automated Argil ERP Retailing and HRIS operations. This included extensive traveling throughout the United States for
         all Department Stores to be rolled out on time and within budget.

A & E Stores, Inc. - Ridgefield, NJ                                                                                           1986 to 1988
Director of Management of Information Systems
Reported to Vice President of Finance for the operations of the Information Technology Division, which supported all software application
and data center operations for over 50 retailing specialty stores located throughout the Northeast Region under the Divisions of Strawberry's,
J Chuckles, Simco, and Veloce 500. Annual sales over $200 million dollars.
         Oversaw IT staff, consisting of Computer Operators, Programmers, Data processors, and internal/external Consultants assigned to
         develop in-house program applications. In addition to back-office, stores and warehouse personnel.
         Overseeing the implementation, enhancements, and continuous support for all retail software systems, including inventory control,
         merchandising, point of sale, receiving, distribution, ticketing, warehousing, sales analysis, financial management modules, and A/P,
         A/R, Sales, Purchasing, Chart of Accounts, and Budgeting sub-systems.
         Played key role in on-going network design, reevaluation and optimization of improvements to support network operations, including
         analyzing network security and infrastructure for needed improvements.
         Oversaw automating warehousing operations from a manual to turnkey fully integrated system with inventory controls, scanning and
         distribution modules.
         Oversaw Vendor negotiation and procurement for IT software, hardware and support service.
         Developed schedules of operations weekly/monthly/quarterly/and yearly processing and financial reporting s, including sales analysis
         trends for executives and management. Including ad-hoc executive level summaries and dashboards.
         Oversaw all training materials for back-office, stores, and Warehouse operations personnel.
Education

State University of New York at Stony Brook - Stony Brook, NY         2002 to 2007
Master's in Public Policy (2005-2007)
Bachelor s in Political Science and Business Management (2002-2005)

Suffolk County Community College - Selden, NY                         1978 to 1980
Associate Degree in Applied Computer Science

Sachem High School - Lake Ronkonkoma, NY                              1974 to 1978
Diploma and Computer Systems and Programming Certification

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