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Anupama Singh Current Location: Ann Arbor, MichiganLinkedIn Contact details: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPERSONAL SUMMARYAREAS OF EXPERTISE:o Network Engineero Network SecurityEngineero Cyber SecurityEngineero Service Managero Incident Managero Penetration Testero Certified Network Engineer with overall 9 years of working experience in Network Infrastructure, Security which includes designing, deployment and providing network support, installation and analysis for a broad range of LAN / WAN protocols, routing, switching, configuring, implementation, troubleshooting of complex networking system.o Working experience with Routers, Switches, Load Balancers, Firewalls and Proxies.o Proficient in Cisco technologies. Recognized for driving a 30% boosted network optimization and achieving a substantial 15% reduction in downtime through strategic initiatives.o Extensive knowledge of deploying & troubleshooting TCP/IP, Implementing IPv6, Transition from IPv4 to IPv6, Multilayer Switching, UDP, Fast Ethernet, Gigabit Ethernet, Voice/Data Integration techniques.TECHNICAL SKILLS: Technical Skills: Routing (Advanced), Switching (Experienced), Network Troubleshooting, Threat & Vulnerability Management, Cloud computing-AWS, SDWAN, Firewall, Python & Ansible (automation), UC (unified Communication), Designing zoom rooms. Certifications: Cisco Certified Network Associate (CCNA); Cisco Certified Network Professional (CCNP) - Implementing Cisco IP Routing; NSE 1 Network Security Associate; CompTIA Security+ Languages: English, SpanishEDUCATION DETAILS: Central Michigan University, Mount Pleasant, MIMBA in Cybersecurity May 2024 Visvesvaraya Technological University (VTU), Belagavi, KA Bachelor of Computer Science and Engineering September 2012 WORK EXPERIENCE:Central Michigan University, Mount Pleasant, MIEducation Program Assistant / Graduate Assistant November 2022  Present Engaged in vulnerability scanning, penetration testing, and incident response, resulting in a 20% improvement in system security. Employed tools such as Nessus, Metasploit, and Wireshark. Generated documents based on the OABC model, OWASP, and intelligence gathering plan, resulting in a 15% increase in organizational preparedness for potential security threats. Conducted research based on OSINT, leading to the development and implementation of incident response plans. This forward-thinking strategy resulted in a 25% reduction in response time to security incidents. Work on day-day troubleshooting calls which include SD-WAN, firewall issues primarily, along with routing and switching as a part of operational team.AT&T Communication Services, IndiaSenior Associate Work Center Technical Support May 2016  August 2022 Advanced from a technical role to Subject Matter Expert (SME), achieving a leadership position, contributing to a 30% improvement in team efficiency. As a team lead, managed a 100-member service assurance team, optimizing staffing and resource allocation, leading to a substantial $100,000 annual cost savings. Configured and maintained cisco routers for Fortune 1000 companies; achieved 93% network uptime and zero security breaches. Collaborated with internal stakeholders to set strategic technical direction, ensuring alignment with business objectives. Worked effectively with all relevant internal and external stakeholders to ensure timely and efficient service delivery. Configuration and troubleshooting of Cisco 2540, 2560, 3650, 6500, 7500, 7200,9000 Series switches. Worked on Catalyst 3650,4506E, 4507, 6503E and 6506E,9200,9300 series switches along with Nexus 9k,7k,5k switches in change of configurations and maintenance. VSS on 6506E switches maintenance to provide dual homing for the consumers as well redundancy. Deploying and decommissioning Cisco switches/Firewalls and their respective software upgrades. Configuration, Troubleshooting and Maintenance of Palo Alto Firewalls (36+ firewalls) - PA200, PA2000 series, PA3000 series, PA4000 series and PA5000 series. Hands on experience in Installing and Configuring Palo Alto PA-3060 Firewalls to protect Data Center. Implemented Positive Enforcement Model with the help of Palo Alto networks. Designed and implemented UC solutions, including Zoom Rooms and Meetings, enhancing cross-functional communication and collaboration across global teams. Led the configuration and deployment of Webex and Zoom Rooms as part of a larger global AV project, resulting in a 25% improvement in meeting room efficiency and user satisfaction. Managed the integration of Webex and Zoom Meetings, Rooms, and Zoom Phone services into corporate communication systems, optimizing seamless video conferencing and telephony solutions. Engaged in network monitoring and troubleshooting on network architecture, resulting in strategic recommendations for architecture changes and enhancements and this led to a 15% increase in customer satisfaction. Provided training and assistance, resulting in enhanced project planning, cost analysis, and vendor comparisons, leading to a 20% improvement in operational efficiency. Craftrose, IndiaNetwork Administrator February 2015  May 2016 Conducted performance monitoring, leading to a 15% increase in network efficiency. Spearheaded the network performance for 20+ systems by implementing advanced monitoring techniques, resulting in a 40% enhancement in network efficiency and a substantial 25% reduction in downtime. Implemented accurate documentation, including diagrams and configurations, ensuring a 20% improvement in network. Provide 24x7x365 monitoring of the infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Leased Lines, Wireless and LAN/WAN assets. Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units systems for outages to SCADA connectivity. Troubleshoot issues at NERC CIP networked sites using approved access protocols. Attend Production Review and Change Advisory Board (CAB) meeting (Daily). Support sustainability of security control framework and audit management processes. Allianze BPO International, IndiaJr. Network Engineer October 2013  September 2014 Responsible for maintaining, monitoring and troubleshooting network connection and devices across different offices. Work with ISPs and vendors to get the issue resolved, provide support to end users through Remedy tickets. Maintain and troubleshoot of Cisco Routers and Switches using CLI and Cisco Works. Provide technical support, identify and resolve recurring issues raised by end users. Create and manage user accounts in an Active Directory environment. Create in detail physical network and logical network diagrams for records using Microsoft Visio. Create daily report on network and bandwidth usage by various infrastructure and production servers and other network devices. Take daily backups and logs of servers, network equipment and do recovery if necessary. Facilitate and manage video conferencing and web conferencing services to users. Involved in the implementation of routing protocols like EIGRP and RIP. Responsible for documenting design, implementation and troubleshooting procedures. Configure HSRP in Cisco routers across branch offices for load balancing.