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Candidate's Name
Cincinnati, OH 45208 EMAIL AVAILABLE Bold ProfilePROFESSIONALSUMMARYAt American Airlines, excelled as an International AAdvantage Resolution Agent, mastering conflict resolution and customer service, enhancing client satisfaction significantly. Leveraged problem-solving and persuasive speaking to navigate and expedite claims processes, ensuring compliance and optimal outcomes. Demonstrated a goal-oriented mindset, achieving high levels of customer retention and satisfaction. SKILLS Problem-solving skills Positive AttitudeCustomer service and care Problem-SolvingCustomer service abilities Organizational SkillsGoal-oriented mindset Clear CommunicationCustomer Complaint Resolution Documenting information Ensuring customer satisfaction Information documentation Conflict Resolution Persuasive SpeakingPolite communication skills Sales closingWORK HISTORY INTERNATIONAL AADVANTAGE RESOLUTION AGENT 09/1989 to 03/2012 American Airlines Ft Worth TX Informed clients of policies and procedures.Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.De-escalated and resolved customer complaints with punctual, polite and professional service.Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.EDUCATION Northern Kentucky University, Highland Heights Kentucky Diploma 05/1981Villa Madonna Academy, Villa Hills Kentucky