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L I N D S A YH O L L A N DPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address  Doolin Avenue,Jacksonville, Il Street Address
PROFESSIONAL SUMMARYTalented, driven and motivated individual with many years experience in customer service in a variety of fields. I'be always been complemented on my personality and ability to satisfy and resolve issues or questions prompt and with a smile. I love to engage my patients and make their experience more personable. I am hardworking and reliable customer service experienced individual. I am focused on going above and beyond to support team and serve customers. Trained in many areas and offering top-notch service abilities. Motivated to continue to learn and grow more! SKILLSClinical practice operations Coordinate referralsInsurance verification Clinical data entryPatient documentation Customer servicePlanningEXPERIENCEHead Bartender, Emporium, Jun 2020 Mar 2022, Jacksonville, Il Conversed with customers and recommended specials to build rapport and cultivate customer loyalty.Opened and closed bar, ran cash register, did money drawer and drop at end of nightMaintained fast paced work environment providing drinks, food, and customer service while up keeping stock and cleanlinessConducted proper housekeeping, including inspecting bottles for purity, proper maintenance of equipment and storing foods properly. Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques.Reported or resolved safety hazards such as spills or broken glassware. Promoted featured drinks and food specials through social media platforms to encourage sales.Bartender, Area 51, Jun 2020 Mar 2022, Jacksonville, Il Verified legal drinking age of patrons through stringent ID checks. Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes.Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.LHPromoted featured drinks and food specials through social media platforms to encourage sales.Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques.Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.Conversed with customers and recommended specials to build rapport and cultivate customer loyalty.Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.Patient Service Specialist, Memorial Health MPS, Mar 2018 Feb 2022, Jacksonville, Il Helped patients obtain necessary services to meet healthcare needs. Scheduled appointments, answered phones, entered and changed necessary informationAssisted patients in questioning, concerns, results, and transferred to appropriate person as neededStayed up to date on available community services and program resources useful for patient needs.Referred patients and coordinated paperwork to obtain healthcare support services. Addressed concerns quickly to avoid lasting issues. Maintained good working relationship with co-workers and management. Finished all tasks and job duties, adhering to deadlines to avoid delays. In-Home Daycare Provider, Self-employed, Jan 2009 Jan 2016, Jacksonville, Il Helped prepare preschool-aged children for kindergarten by introducing basic concepts such as alphabet, numbers, colors, and shapes. Led songs and games, arts and crafts, and challenged children to work hard to succeed.Created activities to engage and interest children of various ages. Cared for up to 6 children in my household and managed infant needs. Prepared healthy meals and snacks, following preferred diets approved by parents. Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care.Assistant Store Manager, Claire's boutique, Aug 2003 Nov 2007, Jacksonville, Il Restructured departments and modeled customer service techniques to advance sales position in competitive markets.Worked on sales floor and interacted with customers and employees to maximize and expand potential.Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition. Monitored and adjusted staff schedules based on business requirements. Managed daily operations of Claire's establishment and monitored activities to verify compliance with Upper management and safety regulations. Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of May 2003improvement.Coordinated and supervised activities of team members to consistently meet customers' needs.Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.Resolved problems, provided open communication, and recommended discipline and terminations.EDUCATIONHigh School Diploma, GeneralJacksonville High School Jacksonville, IlGraduated with honors.