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| | Click here or scroll down to respond to this candidateExperienced Security & Administrative ProfessionalSecurity Specialist Correctional Officer Administrative Support Customer Service Expert V I L O U N E R A M S I N G HMiami Springs, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE PROFILE SUMMARYHighly skilled and versatile professional with extensive experience in security operations, correctional facility management, and customer service. Demonstrates in-depth knowledge of correctional procedures and inmate management, coupled with strong observation and surveillance capabilities to maintain secure environments. Proficient in emergency response protocols, Candidate's Name , and conflict resolution, with a proven ability to remain calm and composed in high-pressure situations. Adept at conducting inspections, enforcing regulations, and providing guidance through individual and group counseling. Solid background in administrative support, including managing multi-line phone systems, scheduling maintenance, and delivering exceptional customer service. C O R E P R O F I C I E N C I E SSecurity OperationsCandidate's Name
Emergency ResponseRisk AssessmentSurveillanceSchedulingAdministrative AssistanceClient & Guest RelationsCross-functional CollaborationConflict ResolutionReporting & DocumentationTeam CollaborationMulti-Line Phone SystemVisitor Management & AssistanceBuilding Maintenance SchedulingData Entry & Record KeepingCustomer Service ExcellenceSecurity Protocol DevelopmentP R O F E S S I O N A L E X P E R I E N C EEducation: Pursuing a Bachelor of Science in Social Work, with expected completion in 2026.Caregiver: Serve as a full-time caregiver for my autistic son, dedicating time to his care and development.Candidate's Name s to ensure clarity and accountability.Supervision & Safety: Managed the daily operations of a 24-hour youth detention facility, safeguarding the health and well-being of residents while strictly adhering to policies and legal requirements. Performed regular inspections, emergency drills, and thorough searches to maintain a secure and orderly environment.Policy Enforcement & Documentation: Enforced facility regulations, accurately documenting resident behavior and promptly escalating critical incidents to ensure a safe and compliant environment.Counseling & Youth Development: Facilitated individual and group counseling sessions, guiding youths towards responsible decision-making and positive behavioral changes.Client & Guest Relations: Welcomed and directed clients and guests with a warm, professional demeanor, ensuring a positive first impression and exceptional service. Assisted clients with special requests, including document copies, directions, and scheduling deliveries, contributing to a seamless client experience.Office & Administrative Support: Managed multi-line phone systems, efficiently directing calls to appropriate personnel to maintain smooth office operations. Collaborated with building management to schedule and oversee maintenance, ensuring a well-maintained and functional workspace. Career NoteCaregiver/Education Break 06 /2023 PresentMiami-Dade Regional Juvenile Detention CenterJuvenile Detention OfficerMiami, FL12/2019 05 /2023Bella Mare at Williams IslandReceptionistNorth Miami Beach, FL05/2017 - 08/2019V I L O U N E R A M S I N G H P a g e 2Front Desk & Client Relations: Oversaw front desk operations, professionally greeting and directing clients, residents, and guests, ensuring a welcoming and efficient experience. Managed multi-line phone systems, addressing inquiries from clients, staff, and potential clients with prompt and effective communication.Security & Facility Management: Conducted regular patrols of premises, including parking areas, garages, and internal facilities, to detect and prevent security breaches, ensuring compliance with security policies and procedures. A D D I T I O N A L E X P E R I E N C ESales Associate AT& T Corporation, Miami, FL 04/2008 - 10/2013 E D U C A T I O N & L I C E N S EAssociates degree in criminal justice administration Miami Dade College, Miami, FL Security Officer Florida Department of Agriculture Bella Mare at Williams IslandSecurity OfficerNorth Miami Beach, FL05/2013 04 / 2017 |