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Title United States Client Support
Target Location US-PA-Philadelphia
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
.PHONE NUMBER AVAILABLE.EMAIL AVAILABLE.Philadelphia, PA.PROFESSIONAL SUMMARYDynamic professional with a proven track record in the United States Postal Service and Spin, Special People in Northeast. Expert in enhancing independence and achieving client goals through resourceful and flexible approaches. Demonstrates exceptional communication and leadership skills, significantly improving client satisfaction and operational efficiency.SKILLSResourceful, positive attitude with Leadership presence..Communication..Teamwork..Flexibility..EXPERIENCEMAIL CARRIER, PHILADELPHIAUnited State Postal Service, July 2020-PresentWork individually, collectively with team considering and guarantee businesses and residents receive their mail during inclement weather.Focusing on loading letters, documents, and parcels onto trucks to get deliver by plan routes in a timely manner.Always flexible, reliable, and available to cover many different hours during lack of staffing scheduling.Travel on foot or by truck collecting outgoing mail from home and businesses..RESIDENTIAL SITE SUPERVISOR, PHILADELPHIASpin, Special People in Northeast, November 2019-July 2020Oversaw residents with Mental or Intellectual Developmental Disabilitys health, safety with direct service. Ensured that staff maintain person center plan complying with residents appropriate support. Be attentive to residents needs, interests, and choices. These services are provided whether they live alone; at home with their families, community resident or getting services from a Day Program setting to gain back and maintain independence. Promoted goals for staffs performance and ensuring staff understand their duties when delegating tasks either partial or full physical hygiene support chores as well.Delegated coaching productivity to staff through observation and documentation of ongoing supervision and constructive feedback assisting residents with behavior, physical condition, and emotional development.Promoted on-the-job-training supervision, assist in hiring, and evaluating staff. Lead monthly resident monitoring, ISP (Individual Support Plan) meeting, staff meetings, fire drills, and medication training to administer medication to resident as needed.Worked with clinical team to implement and monitor individual care plans and obtained detailed explanation of their individual support plan to help to better maintain individual well-being and mental health status. Performed on-call duty through responding to crisis, emergency phone calls, lateness, and absences. Implemented policy procedures to promote and assist residents with community habilitation which helps enhance adaptive skills such as use of their community resources, socialization, public transportation, and money management..DAY PROGRAM INSTRUCTOR, LANGHORNEWoods Services, April 2017-November 2019Educated adult individuals with special needs with academic skills needs and opportunities tailored to gain skills that helped increase independence.Promoted adult individuals to engage in vocational training activities that eliminated barriers but created possibilities for achievement.Enhanced wealthy diet with nutritious meal preparation and reminded adult individuals of self-medication administration.Encouraged and assisted adult individuals with grooming, laundry, light housekeeping, shopping, errands and accompanied to scheduled doctor appointment..EDUCATIONBACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION, PHILADELPHIADeVry University, July 2023HIGH SCHOOL DIPLOMA, LIBERIAKalita High School, January 2006CURRENT-MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN HEALTHCARE MANAGEMENTWidener University, US

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