| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Hedgeway Court M: PHONE NUMBER AVAILABLEKennesaw, GA Street Address
EMAIL AVAILABLESUMMARY OF EXPERIENCEIT Professional with many years of experience in Information Technology as Tier I, Tier II, Tier III. Background includes Systems Administration, Server and PC support with installation, repair, maintenance, troubleshooting, problem resolution, and project delivery. Extensive experience in Active Directory, Microsoft 365/Azure/Intune Administration, VOIP technologies, WiFi support, Smart Device support, VMware, Hype-V, Firewalls Sonicwall& MerakiPROFESSIONAL EXPERIENCEMEDICUS IT (MSP) Atlanta, GATeam Lead 2022 to PresentI work help manage my Teams work load and my Teams KPIs. I serve as Teams escalation point for client complaints and/or complex client technical issues and client onsite requests. I also mentor my Team and provide guidance for their career paths. I manage our Atlanta clients onboarding and offboarding. Level Two Support Engineer 2021 to 2022I worked with the team of this Atlanta-based managed service provider of IT services. I helped support the company goal of simplifying technology for growing businesses. I provided excellent problem-solving solutions and dedicaton to providing exceptional customer service. I answered questions and resolved issues related to hardware and software. I provide technical support to customers by phone and email, in person, or using the company website. I also provided timely and accurate solutions, delivering them consistently on schedule. In addition, I communicated technical topics in a clear, organized manner to all levels of employees, from entry level to executive management. SAFE-GUARD Atlanta, GA 2020 to 2021Tier II Support SpecialistI provided first and second line of technical service support to local and remote staff. I am responsible for of responding to Level II technical support incidents and requests, as well as performing troubleshooting procedures and solving technical problems on computer hardware, software, components and network connectivity. This includes, but is not limited to Vmware Horizon 7 VDIs, desktop PC's, laptops, telephones, printers, audio / visual (AV) equipment, 365 Admin Center, MS Office products, and various proprietary applications. I process / manage customer information using the designated IT ticketing system maintaining a high level of customer satisfaction, interacting with users via telephone, in person, web, instant messaging and email.WELLSTAR HEALTH SYSTEM Marietta, GA 2019 to 2020 Application AnalystI provided support and technical administration for AeroScout Mobileview, Responder 5, and Everbridge. Responsible for all Environmental Wi-Fi tags and Asset Wi-Fi tags for all the Wellstars Hospitals/Practices through our AeroScout Mobileview system along with their Application servers and SQL Database Servers. Responsible for administering and maintaining of our Responder 5 Nurse Call system along with their Application servers and SQL Database Servers. All servers are running Windows Server 2012 and 2008. I also administer our Everbridge Emergency Call system which is in the cloud. Resolve trouble tickets from ServiceNow.ORTHOATLANTA Atlanta, GA 2018 to 2019Senior Service Desk EngineerI provided support for all IT related issues for all the clinics. I provided administration of all systems that includes Active Directory Administration, Windows Server 2008, 2012, 2016 Administration, Microsoft 365/Azure Administration using Powershell, SharePoint Administration, WSUS Server Administration, Hype-V Administration, Great Plains Administration, SQL Administration, Mitel VOIP Administration, GeoVision Administration, Vision Administration, Datto Backup, Zix Administration, and Jmaf MDM Administration / iPad administration. I also provided support for all IT related issues encompassing PC and laptop hardware/software support, Server hardware/software support, GPO, CA Servers, RADIUS servers, Aruba Wireless, Athena Support, Telephony support, Smart Phones/Mobile Devices support, VPN support and Network/Desktop Printer support.Candidate's Name PAGE TWOPROFESSIONAL EXPERIENCE (continued)STATE BANK AND TRUST Atlanta, GA 2010 to 2018Senior Support TechnicianI provided support for all IT related issues for all the Bank Branches, Corporate offices, and Newly Acquired Loss Share Banks in the Atlanta area. All IT related issues encompasses PC and laptop hardware/software support, Server hardware/software support, Red Hat Virtualization (KVM Virtualization), Network Routers/Switches hardware, Telephony support, Smart Phones/Mobile Devices support, VPN support and Network/Desktop Printer support. Xerox copier support. I also provided project support and Executive VIP IT support and on-call support after-hours. Provided over the phone support through Helpdesk line. Migrating and supported our all servers on Windows 2008R2 64bit Domain Controllers and File/Print servers Migrated Newly Acquired Loss Share Banks from their Legacy systems to our Core Banking system Migrated and supported PC's and laptops on Windows 7 and Windows 10 Administered Virus protection and laptop encryption with McAfee ePolicy Orchestrator Administered Malwarebytes Anti-Exploit for Business using Malwarebytes Management Console
Administered security and update patches using Ivanti Patch for Windows Server Supported all Atlanta area Bank Teller machines, ATM machines, AV equipment and AT&T WiFi locationsCITIGROUP - CITICARDS Atlanta, GA 2001 to 2009Promoted to Site Lead AnalystI provided project support and Executive VIP IT support. I worked to provide adherence to compliance regulation. Provided compliance adherence and Information Security adherence set forth by Federal and State Regulators and Internal Auditors. Provided PC/Laptop Support Break/Fix problem resolution maintenance of the hardware and software. Provided support for all hand held devices. Provided support of the laptop users wireless devices and WiFi networks. Provided problem resolution and reporting through the Remedy system. Supported the Tape Back Up process as tasked across all domains. Provided asset management. Regularly reviewed the Security Alerts and Vulnerabilities. AnalystProvided 24x7 desktop, network and server support. Maintained the 3COMCoreBuilder 5000, 9000 and 3COM Super Stack 3300 Ethernet switches. Configured, installed and maintained Windows NT/2000/2003 servers and Windows 2000/XP/Vista workstations for 1000+ user Credit call center and (3) 100+ user Telemarketing call centers. Provided support within a Windows 2000/2003 Active Directory based network. Supported Lotus Notes and Citrix users. Trained users on shared server resources. Provided telephony support for local and remote sites. Provided support for Avaya/Mosiax Predictive Dialer boxes and Call Center Applications. Maintain trouble-ticket system using Remedy. EDUCATIONChattahoochee Technical College Marietta, GACIS- Networking Specialist Associate of Applied Science CompTIA Network + CertificationNetwork Administrator CertificatePC Repair and Network Technician CertificateTRAINING20341B Core Solutions of Microsoft Exchange Server 2013, ONLC Training Center Atlanta, GA Cisco CNA Training, New Horizons- Computer Learning Center Atlanta, GA AREAS OF EXPERTISETelephony configuration and support: 9005 Siemens PBX and 9006 Siemens PBX, Avaya, Mitel Router configuration and support: Cisco, 3Com NETBuilder II router and Ascend router. Network Operating Systems: Active Directory, Windows Server- 2003,2008,2012, 2016, Novell Operating Systems: Windows-2000,XP,Vista,2007,2008,2010, Linux Bash Shell Server Applications: Exchange CommVault, Datto, Norton AV, Citrix, Solarwinds, BackupExec, Acronis, Ivanti Patch, VMware, LDAP, Lync, Powershell, SQL, KVM Virtualization, Hyper-V |
