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Click here or scroll down to respond to this candidateHRobinHernandezEMAIL AVAILABLEMiami, FL Street Address
SUMMARYTrustworthy individual offering several years working as qualified technician. Focused and enthusiastic performer promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes. SKILLSQuality ControlEnvironmental ComplianceCost ControlOperations MonitoringSystem InstallationSystem TroubleshootingEquipment RepairEquipment MaintenanceCustomer ServiceComponent ReplacementNetwork AdministrationDeadline compliancePerformance ImprovementMaintenance and repairsWork Planning and PrioritizationMechanical AptitudeTroubleshooting and diagnosisWorkload ManagementGeneral PlumbingHardware InstallationSafety EquipmentInstallation and RepairMinor CarpentryInformation trackingWorks Well Under PressureEnterprise Resource Planning (ERP)SoftwarePower Tools and EquipmentDesign TechniquesTech-SavvyDocumentation And ReportingSystem diagnosticsElectrical repairTroubleshootingMaintenance and repairMechanical KnowledgeSoftware configurationExtensive Organizational SkillsCustomer rapportMultitasking and OrganizationEXPERIENCETechnicianMiami, FL24 hours wireless / Jun 2022 to CurrentDiagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.Assisted in the development of disaster recovery plans for critical IT infrastructure components.Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.Operated specialized diagnostic tools used to identify system faults. Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.Maintained records of repairs, calibrations, and tests performed on equipment. Reviewed technical manuals and other documents related to product operation and maintenance requirements.Replaced defective components or parts as needed.Conducted preventive maintenance procedures according to established schedules. Tested and calibrated instruments to ensure accuracy and reliability of data. Managed quality control and maintained high level of customer satisfaction. Utilized hand tools to properly splice cables.Followed safety practices to safeguard against injury and damage to property. Participated in training to maintain technical expertise and proficiency on applicable equipment.Filled out work orders, repair logs and maintenance plans to document work completed.Installed new components or replaced defective parts to restore functionality. Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.Completed scheduled appointments on time to drive quality service. Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully. Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.Routinely inspected equipment for preventive and emergency maintenance needs. Installed new appliances, wiring and machinery in homes with defective equipment. Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.Estimated cost of labor and materials for projects and communicated value to clients. Reviewed blueprints and manufacturer manuals before beginning installation and repair work.Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.Used register system to ring up customer purchases, process payments, and issue receipts.Communicated with distributors to acquire necessary equipment for projects. Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.Computer TechnicianMiami, FLRFIXSERVICE LLC / Jan 2022 to Aug 2023Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.Installed, configured and maintained computer hardware, software systems, networks and peripherals.Diagnosed issues with existing computer systems and identified solutions to resolve them.Provided technical support for client inquiries via telephone and email. Maintained accurate records of service calls in a database system. Implemented security measures to protect against unauthorized access or viruses. Upgraded computers with new hardware components like processors, RAMs. Assessed customer needs and provided advice on appropriate products or services. Configured network settings as per customer requirements. Resolved customer complaints regarding the performance of their computers or other devices.Managed multiple tasks simultaneously while adhering to deadlines. Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.Troubleshot complex technical problems related to hardware components, operating systems and applications.Created backup images of customers' data files onto external storage devices. Conducted regular maintenance checks to diagnose any potential issues before they arise.Performed basic network troubleshooting and maintenance activities. Built custom PCs based on customers' specifications using various components from different manufacturers.Managed inventory of parts and supplies for repair services. Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.Configured computers to network drivers and connected to printers and other peripheral equipment.Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions. Detected and corrected error messages within software and hardware reporting systems.Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.Installed appropriate security patches to eliminate security vulnerabilities. Identified hardware issues caused by component failures using approved diagnostic tools.Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.Monitored, tracked, and documented service support activity to assist future problem resolution.Installed computers and other devices individually and across networks, testing connections to support proper functioning.Documented repair processes and helped streamline procedures for future technical support actions.Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.Utilized password reset utility to unlock units with BIOS password locks. Trained users to operate and manage hardware and software. Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.Served as network administrator by creating accounts and managing permissions for users.Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.Diagnosed and determined system issues to route for repair. Troubleshot devices to identify and solve issues with hardware or software performance.Disassembled computer systems to troubleshoot and resolve hardware issues. Performed troubleshooting on networking and connectivity issues to restore connections and network access.Updated software versions with patches and new installations to close security loopholes and protect users.Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.Acted as single point of contact for customers during technical faults and security- related events.Answered customer service calls and resolved issues quickly to return machines to operational status.Analyzed wiring diagrams to gather repair information and procedures. Removed malfunctioning components and replaced with new or refurbished parts. Called and consulted with clients regarding equipment details, needs and problems. Installed new systems and components according to service orders and manufacturer instructions.Cable Installation TechnicianMiami, FLRHFCELL/ Jun 2019 to Apr 2021Tested newly installed cables using specialized testing devices like tone generators or multimeters.Repaired damaged cables caused by weather conditions or improper handling. Coordinated with vendors to order necessary parts or supplies needed for installation projects.Followed safety protocols while working with ladders or climbing poles when installing aerial lines.Participated in team meetings to discuss project progress and upcoming tasks. Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.Trained junior technicians on proper installation techniques for various types of cabling.Developed solutions for difficult wiring configurations at customer sites. Prepared detailed reports on completed projects for management review. Conducted site surveys to determine the best placement for new cables and equipment.Assisted customers with technical support for cable connections and TV programming. Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.EDUCATION AND TRAININGTcnico Medio En Mecnica De Autt: Mecnica Automoy Mechanic Technician Jun 2020CubaBachelor of Science: Information TechnologyUniversidad De Cienfuegos Jul 2015CubaWorkshops and Seminars Attended:Ranked in Top 10% of classRelevant Coursework and Training Programs:Participated in the (list the event, workshop, or seminar, etc. here) |
