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Click here or scroll down to respond to this candidateWYKEMIAMCGIRTEMAIL AVAILABLE PHONE NUMBER AVAILABLEPembroke, NC Street Address
WWW: Bold ProfilePROFESSIONAL SUMMARYProven leader with experience at Dunkin' Donuts, adept in cash handling and team motivation. Excelled in fostering customer satisfaction and employee development, significantly enhancing team cohesion and operational efficiency. Skilled in problem-solving and maintaining a positive attitude, consistently delivering results by leveraging both hard and soft skills to achieve organizational goals.SKILLS Positive Attitude Team Leadership Problem-Solving Customer service focus Decision-making capabilities Flexible Schedule Team motivationStrong verbal and writtencommunication Technical Support Compassionate Caregiving Compassionate patient care CPR Certified Medication Administration Patient Assessments Elderly Care First aid and safetyWORK HISTORYShift Leader Dunkin' Donuts - Laurinburg, NC 01/2024 - Current Trained new employees and delegated daily tasks and responsibilities. Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols. Completed cash and credit card transactions accurately using POS software. Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.Lead Teacher Little Angels Daycare Facility - Pembroke, NC 07/2019 - 03/2020 Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.Maintained patience and level-headedness in diverse situations to support student development and personal growth.Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.Planned and implemented different daily activities to enhance overall development and growth of every student.Conferred with parents about student progress to boost family involvement and enhance student support.Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.Personal Care Assistant Native Angels Home Care - Pembroke, NC 09/2016 - 05/2019 Assisted clients with daily living needs to maintain self-esteem and general wellness. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties. Built strong relationships with clients to deliver emotional support and companionship. Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.Assisted with dressing guidance, grooming, meal preparation, and medication reminders.Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.Recognized and reported abnormalities or changes in patients' health status to case manager.Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.Promoted independence with structured routines and clear communication to support clients in their daily lives.Maintained clean personal areas and prepared healthy meals to support client nutritional needs.Lead Teacher Jamestown Daycare - Lumberton, NC 10/2006 - 04/2015 Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.Implemented creative classroom management techniques to maintain an orderly and focused learning environment.Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members. Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes. Increased overall student achievement by utilizing differentiated instructional methods tailored to individual learning styles.Developed strong relationships with students and their families through consistent communication and involvement in school events.Collaborated with colleagues to develop cross-curricular lesson plans, deepening students'' understanding of multiple subjects.EDUCATIONRobeson Community College - Lumberton, NC Expected in 11/2026 Respiratory TherapistCERTIFICATIONSCardiovascular Technician |
