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Click here or scroll down to respond to this candidateCandidate's Name
Milwaukee, WI, Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLEWWW: Bold ProfileSUMMARYEnthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.Multilingual fluent in English, Spanish and Italian, reliable and team oriented focus in offering the best experience to customers.SKILLSProcess ImprovementQuickBooks experienceCoaching and MentoringShift SchedulingSales professionalRelationship BuildingBusiness development expertiseExpert in risk managementOperational ReportsBranch Operations ManagementSales DevelopmentCustomer ServiceRelationship building and managementStrong interpersonal skillsMultilingual in [Languages]Customer and vendor relationsSales managementExcellent work ethicCollectionsEXPERIENCEBranch Manager / Auto Loans - Norcross, GA 06/2024 - 08/2024 Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.Developed strategies to increase customer satisfaction and loyalty. Managed staff scheduling, hiring and training processes. Warehouse/Staff Operations Training Specialist / Amazon - Oak Creek, Wisconsin 06/2023 - 06/2024 Developed and implemented training programs for new staff members in operational procedures. Conducted regular meetings with operations team to discuss performance metrics and objectives. Analyzed daily workflow processes to identify areas of improvement, ensuring efficiency and accuracy in operations.Sales/Bilingual Customer Service Representative / Pawn America - Milwaukee, WI 12/2021 - 06/2023 Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.Provided translation assistance for customers with limited English proficiency. Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to STcustomer inquiries.Utilized multiple computer systems to access customer accounts, process payments, update account status. Maintained and tracked accurate data using CRM and various computer systems. Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business. EDUCATION AND TRAININGReal Estate : Real Estate 05/2023Shorewest Realtor's - Milwaukee, WIAssociate of Applied Science: Education 04/2023Milwaukee Area Technical College - Milwaukee, WI |
