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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEFate, Texas Street Address
ContactPeople leader with extensive expertise in customer service, team building, and nancial accuracy. Over 10 years of experience in leading teams, optimizing operational eciency, and enhancing member satisfaction. Proven skills in training and development, sta scheduling, and maintaining sanitation standards.P r o f e s s i o n a l SummaryS k i l l sSta Scheduling LeadershipCustomer Service Team BuildingTraining and Development Quality ControlFinancial Accuracy Sanitation StandardsTEAM LEADERMORRIS COUNTRY CLUB Morris, ILOct 2022 - Jul 2024ASSISTANT GENERAL MANAGERIHOP Garland, TXAug 2021 - Oct 2022E x p e r i e n c eFostered a cohesive team environment, mentoring staff and promoting open communication Resolved conflicts swiftly, ensuring smooth operations Maintained meticulous records of inventory, staff performance, and member feedback while ensuring compliance with club policies and industry standards Cultivated a welcoming atmosphere for members and guests Provided personalized service recommendations, enhancing member satisfaction and loyalty Led onboard training for new hosts and servers, implementing standardized procedures that enhanced efficiency and consistency across teamsFacilitated cross-departmental collaboration, aligning front-of-house and back-of-house operations to streamline service delivery and boost member satisfaction. Maintained a safe and healthy environment by following and enforcing sanitation standards and procedures Prepared reports at end of shift, including Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other necessary reportsHeld staff accountable through timely feedback and coaching, also following disciplinary guidelines as needed
GENERAL MANAGERSUBWAY Mazon, ILDec 2015 - Aug 2021MAINTENANCE SUPERVISORMVK SCHOOL DISTRICT Mazon, ILAug 2013 - Dec 2018Implemented rigorous cash control measures and optimized payroll management, ensuring financial accuracy and compliance with company policiesStreamlined cash control processes and payroll management, enhancing financial accuracy and compliance while optimizing staff scheduling for operational efficiency. Provided customer service by greeting and assisting customers and responding to customer inquiries and complaintsDirected and supervised employees, inventory management, reconciling cash receipts, and performed services for customers as neededMaintained and balanced cash controls and payrolls along with creating weekly schedules Fostered a cohesive team environment, mentoring staff to excel in customer service Developed innovative training programs, improving overall performance and onboarding experience. Oversaw facility cleanliness, managed inventory, operated specialized equipment, and ensured efficient waste management, maintaining high standards of hygiene Coordinated with staff to develop and execute comprehensive maintenance schedules, ensuring consistent cleanliness across all school facilitiesConducted regular facility audits, identifying and addressing maintenance issues proactively to prevent disruptions to school operationsMentored and trained maintenance staff in best practices, enhancing team skills and promoting a culture of continuous improvement.CertificationsFood Handler BASS CerticationStephanie Chapman Morris County ClubManager Of OperationsPHONE NUMBER AVAILABLEEMAIL AVAILABLEAnthony Tucker Meritage HomesWarranty SpecialistPHONE NUMBER AVAILABLEEMAIL AVAILABLEKelly Stroud Construction ModularAccount ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEReferences Previous Employer Personal Personal |
