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Austin, Texas Street Address   PHONE NUMBER AVAILABLE  EMAIL AVAILABLEProfessional SummaryDynamic and results-oriented leader with over 20 years of experience in operations management, and business development. A track record in driving customer engagement, cost control, and financial success. Adept at managing large teams, developing strategic objectives, and implementing innovative marketing strategies. Exceptional leadership skills, proactive problem-solving, and a commitment to exceeding organizational goals.Core Competencies-Operations Management: Expert in supervising daily operations, ensuring efficiency, and maintaining high standards.-Financial Acumen: Skilled in budget planning, financial analysis, and cost control measures.-Business Development: Strong ability to identify market trends, introduce new products, and develop strategic business plans.-Customer Engagement: Proficient in designing and executing strategies to enhance customer satisfaction and loyalty.Professional ExperienceOwner Phillmarc Rood, LLC - Austin, TexasSeptember 2002  Present-Successful management of all aspects of operations, from financial planning to staff supervision.-Develop and implement budget plans that achieve targeted financial outcomes.  Train and lead a team of 50+ employees, fostering a culture of excellence and accountability.-Design promotional materials, including menus and flyers, to drive customer engagement and brand visibility.Manager of Business Development AT&T - Austin, TexasJanuary 1999  August 2002-Lead sales campaigns and pipeline creation, contributing to a significant increase in revenue.-Assist senior management to develop long-term strategic objectives and align with market trends.-Determine pricing schedules and discount rates to optimize profits and market competitiveness.EducationBachelor of Business Administration (BBA) Saint Edward's University - Austin, Texas Graduated Magna Cum LaudeSkills-Operational Efficiency-Financial Plans & Budgets-Staff Supervision & Training-Sales & Marketing Strategy-Customer Relationship Management-Labor Cost Controls - Schedule ManagementAwards & HonorsMagna Cum Laude, Saint Edward's UniversityReferencesAvailable upon request.