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Candidate's Name , NYPHONE NUMBER AVAILABLEEMAIL AVAILABLE Confident working independently and collectively. Works well under high pressure in fast paced environments. Able to work with diverse backgrounds. Ability to maintain confidentiality and a discreet manner with delicate information. Quick and methodical problem solving Articulate and efficient communicator /liaison (written and verbal). Strong service driven patient advocate. Highly organized, efficient, and detail oriented. Punctual and able to meet deadlines. Ability to maintain objectivity. outstanding multi tasking abilities. Consistent capability to collaborate with colleagues to deliver a productive and executive environment. EDUCATION:Howard University, Washington DC Emphasis: Communications Degree: Bachelor's Aug 2001 - May 2004 Competencies and Experience: Case Management, daily documentation and tracked various behaviors over extended periods of time allowing for conclusions to be drawn and decisions to be made related to appropriate services. Organized and managed schedules and appointments for multiple caseloads of children with alternative backgrounds. Analyzed and prioritized resources to optimize situational outcomes. Advocated for children and adults to promote healthy environments for mental stability. Supported multiple personalities from various socioeconomic backgrounds to provide employment and educational opportunities. Daily use of technological resources to broaden the horizon of networking opportunities and growth potential. Candidate's Name , NYPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional ExperienceDigestive Disease Associates - Pomona, NY 2023-2024 Medical Secretary Supported multiple departments (including 7 doctors and 2 Nurse Practitioners). Managed front desk operations, including greeting patients (via check-in or check-out), registration and intake for patient procedures and visits, as well as daily preparation of all patient charts, document scanning and medical records. Daily operation of multiple EMR systems to maintain work flow Reconciled workflow and system changes regularly while maintaining productivity for busy clinic. Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history. Investigated and verified patient insurance information and collected co-pays and payments for services rendered. Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times.Rockland Heart & Vascular - Suffern, NY 2022-2023Billing Clerk/Medical Receptionist Locate, accept, and post payments. Collaborate with medical providers to determine billing. Review billing inquiries with patients. Research new insurance policies Communicate with various insurance providers to discuss claims. Conduct insurance investigations and verification of eligibility. Obtain Authorization Correspond with and transmit information to various doctors offices, hospitals, and facilities using computer, phone, mail, or fax. Registration and updating of all patient demographics and insurance information. Schedule appointments, maintain, and update appointment calendars. Enter orders for multiple tests. Weekly calls to reschedule patients with missed appointments. Answer phones and prioritize messages in order of importance. Maintain and comply with all HIPAA guidelines and regulations. Helen Hayes Hospital - Haverstraw, NY 2021-2022Hospital Patient Services Clerk Correspond with various doctor's offices regarding mutual patients. Provide information to established and new patients, take messages and send to the appropriate person/department. Check voicemail and return patient phone calls. Transmit information/documents to patients, doctors, departments using computer, phone, mail, or fax. Candidate's Name , NYPHONE NUMBER AVAILABLEEMAIL AVAILABLE Schedule appointments, maintain, and update appointment calendars. Prepare, file, and arrange charts. Responsible for all preparation and registration for "The Bone Density Clinic". Registration of new hires and employees for covid swab testing. Registration of employees for vaccinations and booster shots. Summit School Children's Residential Center - Nyack, NY 2017-2021 Childcare Worker Case Management and Service Planning. Provided medical care, offered emotional support, and advocated for challenged children. Communicated and collaborated with interdisciplinary teams including medical staff, and mental health professionals, and caregivers. Assisted and supported implementing behavioral goals in social, residential, and domestic settings promoting positive mental health. Collaborated with colleagues on organizing effective plans suitable for children to live in safe environments. Filed and maintained case history reports. Determined which services and assistance were required. Conducted regular interviews to access situational needs. Verizon Wireless - Orangeburg, NY 2010-2016Operations Specialist / Customer Care - Experience Specialist / Tele sales Managed a high traffic A -level retail location. Reliable for all opening and closing procedures. Administered approval codes to team members where necessary. Applied knowledge of all VZW operating systems, and online tools to support the sales floor and service team. Retained customer business while being held accountable for projects and event planning. Trained existing employees and new hires for system and policy proficiency as well as professionalism. Responsible for overall management of operational needs for quality assurance of all sales transactions. Managed all incoming and outgoing shipments and inventory transfers to outside locations. Conducted monthly inventory audits and consistently maintained low shrinkage rates Effectively created and updated merchandising changes in accordance with the plan-o-gram outline. Met compliance deadlines before their given due date. Ordered and maintained all supplies necessary for business needs. Reviewed several reports daily to maintain business needs and control shrinkage. Composed and maintained important email correspondence for daily sales and business needs. Attended and completed The Rising Stars Program, as well as ongoing training.