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Click here or scroll down to respond to this candidateCandidate's Name
Braddock, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service professional with an impressive 18+ years of experience, offering a wide range of skills including Team Leadership, Customer Relationship Management, and Loyalty. Showcased exceptional ability in roles such as DTS Lead and Food Host, providing excellent service and maintaining high customer satisfaction. Known for detail-oriented approach, ability to manage schedules, and reconcile vendors. Seeks to use these skills to effectively enhance customer experience and contribute to the growth of a forward-thinking company. Work ExperienceTeam LeaderMfc giant eagle - Edgewood, PAJanuary 2024 to PresentI am a team lead for the giant eagle curbside warehouse the role i have is me and my 4am team shop at the edgewood giant eagles for customer's that shop online so our role is to pick the items that they requested on the app and if a certain item is not available we reach out to the customers via text and suggest other options to satisfy they're orders and I make sure that my team has the knowledge and skills to help make the shopping experience better and more successful for the customer's I train new people and maintain a great work environment for the employees. Dts LeadBig Lots - Munhall, PASeptember 2016 to January 2024 Greeted customers and offered assistance upon store entry Maintained sales floor organization and stocked merchandise Promoted current promotions and discounts to customers Handled cash and credit transactions Assisted customers with finding items Unloaded merchandise and furniture from trucks Opened and closed the store Reconciled vendors and managed inventory and signage Managed time cards and schedulingDevelop and implement strategies to improve the efficiency of the DTS process, including optimizing inventory management and streamlining product delivery Lead a team of DTS associates to complete daily department tasks and goals efficiently and effectively. Lead and develop a team of DTS associates to ensure efficient and accurate processing of inventory Monitor and analyze customer feedback and sales data to identify trends and opportunities for improvement in store operations and customer satisfaction. Train new DTS associates on store policies and procedures, including safety protocols and customer service standards.Coordinate with store management to develop and implement training programs for DTS associates to enhance their productivity and knowledge of inventory management Collaborate with store management to develop and implement sales strategies to increase store revenue and meet financial goalsFood HostUpmc monifore - Oakland, PADecember 2021 to September 2022 Assisted patients with food orders and served and stocked kitchens on each floor to better assist patients Coordinated with kitchen staff to ensure timely delivery of patient meals Ensure that patients with dietary restrictions are provided with appropriate meal options and assist them in selecting suitable meals.Ensure compliance with health and safety regulations in the food service areas Create and maintain a positive and welcoming atmosphere for patients and their families Coordinate with the nursing staff to gather feedback from patients about the quality of food service and address any concerns or suggestions to improve the patient experience. Collaborate with healthcare professionals to develop specialized meal plans for patients with specific dietary needs.Maintain accurate records of patient dietary preferences, restrictions, and allergies to ensure they are communicated to the kitchen staff and followed in meal preparation Assist in maintaining cleanliness and hygiene standards in kitchen and dining areas Assistant ManagerDollar General - Swissvale, PAOctober 2017 to May 2020Implemented strategies to increase store sales and achieve sales targets. Assisted customers in finding items and completing transactions. Managed inventory and stocked shelves. Trained and scheduled new employees. Assisted with opening and closing the store. Unloaded weekly deliveries. Assistant Manager at Dollar General from October2017 to May 2020 in Swissvale, PA.Collaborate with the Store Manager to develop strategies to increase sales and improve store performanceProvided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.Assist the Store Manager in analyzing sales data and identifying opportunities for improvement BaristaPitt university - Oakland, PAAugust 2018 to June 2019 BaristaI worked at the coffee cart in different locations around the campus serving Starbucks products. I made sure all the money was counted in the register and that the area was clean and stocked daily with all the items we needed to keep a smooth running shift. Collaborate with food service team to develop new and innovative coffee creations Maintain a friendly and positive attitude when interacting with customers, creating a welcoming and enjoyable environment for all.Maintain a friendly and welcoming atmosphere for customers Ensure compliance with health and safety regulations at all times Provide exceptional customer service by consistently exceeding customer expectations and ensuring their satisfactionGuest Services ManagerMcDonald'sNovember 2006 to July 2015 Complied and balanced credit card receipts for daily transactions Resolved and investigated customers complaints regarding food service and food quality Trained employees on food preparation, sanitation procedures according to OSHA requirements, and other McDonald's mandated procedures or FDA provisions Maintained detailed descriptions for food Inventory as well as overall appearance Prepared reports concerning payroll and department expenses Develop and implement strategies to improve customer satisfaction ratings Develop and implement strategies to improve customer satisfaction and loyalty, such as implementing customer feedback programs and conducting regular customer service training for employees. Analyze customer feedback data and provide recommendations for improving guest service experience Develop and implement training programs to improve employee performance and efficiency Identify opportunities to improve operational efficiency and cost-effectiveness in guest service operations, such as streamlining processes, optimizing staffing levels, and implementing technology solutionsEnsure compliance with McDonald's standards and guidelines for food preparation, sanitation procedures, and overall appearanceCashier and CookLong John silvers - Duquesne, PAJune 2004 to November 2006 Took orders for customers Cleaned the store Cooked ordersEnsure the cleanliness and sanitation of the work area, including the kitchen, dining area, and restrooms, to maintain a safe and hygienic environment for employees and customers. Maintained accurate cash register recordsHandle customer complaints and resolve issues to ensure customer satisfaction and maintain a positive reputation for the restaurant.Adhere to food safety guidelines and regulations to ensure the health and well-being of customers Train new cashiers and cooks on company policies, procedures, and customer service standards to ensure they are equipped with the necessary skills to provide excellent service to customers and contribute to the success of the restaurant.Collaborate with the team to create new menu items and specials that will attract customers and increase sales.Ensure the accuracy of order preparation and presentation to provide customers with a positive dining experience and uphold the restaurant's reputation for quality food. EducationHigh school diplomaDuquesne city High School - Duquesne, PASkills Customer Service Food HostExpertDTS Lead CashierExperienced ExpertAssistant Manager BaristaExperienced SkillfulGuest Services Manager FDACustomer Relationship Management ExpertOSHATeam Leadership LoyaltyLINKSCandidate's Name
Cash handling Sales Guest services Training & development Leadership Cash register Customer relationship management Payroll Cooking Barista experience Customer service CCTV Computer skills Communication skills Security Relationship management Supervising experience |
