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Click here or scroll down to respond to this candidate..Candidate's Name
Jefferson GAEMAIL AVAILABLE / PHONE NUMBER AVAILABLEWWW: LINKEDIN LINK AVAILABLESUMMARYResults-oriented professional with over 20 years of managerial experience, known for driving operational excellence and enhancing team performance. With a strong commitment to respect and effective interpersonal communication, I bring a resourceful and organized approach to leadership. My expertise includes budget administration, procedure development, and operational oversight, with a proven ability to improve efficiency and implement continuous improvement initiatives. Skilled in vendor management, contract development, and cross-functional team collaboration, I excel in adapting to new systems and managing complex processes to achieve organizational goals. SKILLS Contract Development and Administration Inventory Management and Reconciliation Order Processing and Purchase Order Entry Operations Oversight and Process Improvement Quality Assurance and Continuous Improvement Problem Solving and Decision Making Team Collaboration and Leadership Budgeting and Forecasting Logistics and Supply Chain Coordination Effective Interpersonal Skills Excellent Customer Service and Communication Data Management and ERP SystemsEXPERIENCESales Support / ISR / ThinkTLS - Gainesville, GA (Temporary assignment) 07/2024 - 08/2024 Collaborated with management to organize data and set up internal processes for a startup business, optimizing workflows and operational efficiency. Entered and managed over 500 records of contract and operations details in Razor ERP and Monday.com, ensuring data accuracy. Ensured the accuracy of data entry, resulting in a 95% error-free reporting system that supported critical business decisions. Streamlined reporting processes, contributing to improved decision-making and operational transparency for the business.Contract Administrator / ChannelWorks / Catalyst Tech Ventures - Peachtree Corners, GA 06/2021 - 06/2024 Processed 100+ incoming sales orders monthly, ensuring 100% accuracy in validating critical contract details and resolving any conflicts or discrepancies. Actively followed through on incomplete information, achieving timely resolution of 95% of missing details for sales contracts. Managed and updated inventory data in proprietary database daily, maintaining an error rate below 1% for asset accuracy. Developed onboarding and process management systems, including customized Welcome Letters for distribution to over 50 partners, enhancing communication flow. Created and entered internal sales orders, purchase orders, and invoices into QuickBooks from partner sales contracts, improving invoicing accuracy by 15%... Collaborated with development team to test and transition asset database from Salesforce to ChannelWorks, ensuring 99% data accuracy and seamless system functionality. Distribution / Inventory Coordinator / Orica USA / Collabera - Homer, GA 10/2019 - 06/2021 Ensured 100% compliance with critical requirements to streamline the order-to-invoicing process, resulting in a 15% reduction in invoicing errors. Provided daily support to multiple sites, achieving 98% inventory accuracy through proactive coverage and reconciliation efforts. Managed purchase orders and stock in SAP, adhering to company procedures, improving order fulfillment efficiency by 20%. Scheduled railcars and third-party carriers to meet product delivery requests on time, improving on-time deliveries by 25%. Maintained continuous communication via email and phone with site managers, suppliers, and carriers, ensuring load accuracy and timely deliveries while fostering strong relationships to drive customer success. Operations Manager / NewPoint Media Group LLC - Lawrenceville, GA 06/2017 - 10/2018 Led daily operations, supervising a team of 10+ and collaborating with the VP, resulting in a 15% increase in team productivity. Partnered with Accounting and vendors to manage payment schedules, conduct cost analyses, and ensure timely statement reconciliation, reducing payment delays by 20%. Reduced annual operating budgets by 10% through the implementation of streamlined management processes and cost-saving initiatives. Monitored supplier performance to ensure 100% compliance with quality standards, delivery schedules, and contract specifications. Coordinated logistics for LTL freight, overseeing dispatch, routing, tracking, and shipping, ensuring 98% on-time delivery and maintaining high customer satisfaction levels. Special Projects Coordinator / NewPoint Media Group LLC - Lawrenceville, GA 12/2016 - 05/2017 Spearheaded quality assurance initiatives, driving a 15% increase in revenue by streamlining processes and implementing effective sales strategies. Boosted customer satisfaction by 20% through efficient operational management, ensuring compliance with quality standards and customer requirements. Led project management efforts, successfully launching 5 new services, organizing key events, and developing company-wide policies to enhance service delivery for internal and external customers. Provided expert guidance to team members, resolving customer issues and ensuring policy adherence, resulting in a 25% reduction in service-related complaints.Project Manager / NewPoint Media Group LLC - Lawrenceville, GA 02/2015 - 12/2016 Led virtual client meetings to manage project rollouts, addressing intent, requirements, and budgets for over 10 successful initiatives. Managed inbound and outbound communications, handling an average of 50+ calls, emails, and announcements daily to ensure seamless coordination. Provided procedural information to clients and Account Managers, addressing inquiries to improve customer satisfaction and deliver expected outcomes with a 95% resolution rate. Analyzed data to track ROI, driving quality improvements and boosting product sales by 15%. Senior Account Manager, Customer Support / NewPoint Media Group LLC - Lawrenceville, GA 05/2003 - 02/2015 Processed over 150 customer orders monthly, accurately inputting details into the system, accepting payments, and updating accounts. Managed communication with clients via email, phone, online presentations, screen shares, and in-person meetings, resulting in a 95% customer satisfaction rate. Oversaw and maintained 50+ accounts, consistently meeting and exceeding performance goals by 20%... Proactively reached out to accounts, driving revenue growth by 15% through upselling and measuring customer satisfaction. Collaborated with customers to develop and implement strategic business and account plans, boosting client retention by 10%.Print Production Manager / NewPoint Media Group LLC - Lawrenceville, GA 03/2001 - 05/2003 Supervised a team of 50 employees, increasing overall productivity and operational efficiency by 20%. Collaborated with cross-functional teams to enhance customer satisfaction, streamline procedures, and boost profitability by 15%. Developed and implemented staff development and succession planning programs, improving workforce retention by 10%. Produced comprehensive reports on project status and production forecasts, driving data-informed decision- making.EDUCATION AND TRAININGAssociate of Arts: EducationDarton State College - Albany, GA Darton Honor Society Member Dean's List Honoree GPA: Magna Cum Laude GraduateJunior Year College: EducationGeorgia Southwestern State University - Americus, GA Junior Year coursework for Education GPA: Ranked in Top 10% of classADDITIONALINFORMATION - VOLUNTEERWORK Bethlehem United Methodist Preschool Pet sitting |
