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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: Seasoned professional with exceptional hotel industry experiences seeks an opportunity to transition to Administrative experiences.Experience:09/2022 03/2024 Front Desk AgentCambria HotelServes as a hotel customer service clerk at a lodging property having in excess of 150 rooms. Performed duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities. Interacted with guests on a continual basis by answering and/or resolving billing questions and other concerns. Provided guest assistance such as making arrangements for personal transportation, assisted with sales leads, key issues, and important information to the guests during their stay.08/2021 07/2022 PBX OperatorDouble Tree Hotel Newark, NJAnswered and operated the telephone switchboard, answering telephone calls. Provided printed or computerized directories and connected calls for guests. Notified hotel management staff of any issues that arose. Responded to police, fire, or other emergency calls. Operated a variety of communication equipment such as two-way radios, alarms, paging systems, and various voice equipment. Resolved minor conflicts and advised supervisors of the more serious and non-routine concerns for resolution. Operated various office machines and equipment such as a cash drawer to receive payments, give change, and a receipt for the services provided. Provided communications assistance in medical and fire emergencies.06/2015 07/2020 Guest Services AgentEmbassy Suites by Hilton-Newark Airport Elizabeth, NJDuties included monitoring guest check-ins and check-outs, reservations, and provided directions to the requested tourist attractions; creating the best guest experiences. Assisted the Sales Department with coordinating site tours and obtaining potential revenue leads.07/2010 04/2013 Sales CoordinatorFairfield Inn & Suites-Newark Airport Newark, NJResponsibilities included making reservations for groups and guests; ensuring that any special requests were honored. Prepared contracts and proposals for various sales accounts, banquet, and event orders.08/2006 06/2010 Guest Service AgentWest Orange Courtyard West Orange, NJAssisted guests with check-ins or checkout, billing and invoicing, and any other guest issues. Provided assistance with ground transportation, and information about local restaurants or other venues. Professionally resolved issues to each guests satisfaction, substantially decreasing any possible negative company feedback on social media.08/2006 04/2008 Overnight Room Service DelivererNewark Airport Hilton Elizabeth, NJAssisted guests with check-ins during the overnight shift. Accurately took orders and confirmed the food requests; constantly taking the initiative to improve customer service. Recorded any issues and notified the daytime supervisors timely.06/2002 10/2005 Night AuditorCourtyard of Marriott Elizabeth, NJResponsible for balancing the hotels daily revenue via computer or manually; including food and beverages sales. Made reservations, troubleshot customer inquires; including providing directions to area attractions and venues. Daytime duties included hosting sales and special event tours of the hotel, assisted the housekeepers with delivering supplies to guests rooms as requested.10/1999 06/2002 Front Desk ClerkPrimary duties were to check-in and check-out hotel guests, make reservations, and process group accounts delegated by the Sales Office. Ensure that guests had the amenities were delivered promptly. Provided Switchboard coverage as needed. Night Auditor duties included reconciling the hotels daily revenue.Community Service/Awards:2013 present Volunteer Robert Treat Academy2014 present Volunteer Girls Scouts Of New JerseryEducation:04/2012 National Customer Service Certification Essex County College, Newark, NJ06/1992 Diploma Weequahic High School Newark, NJOFFICE SKILLS:Excellent written and verbal communication skills at all levels of interactionsCreative and flexible with the ability to resolve issues without escalationTime managementTECHNICAL/COMPUTER SKILLS:Proficient with most Microsoft Applications, including: Word, PowerPoint, Excel, OutlookFosseSales ProOn Q |
