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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESummary:Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. Passionate professional with years of experience in a fast-paced environment. Successful professional with 35 years of experience in Administrative, Customer Service, Healthcare, and Aviation Fields. Implement all control measures to ensure operations remain within company targets. Maximize bottom line performance through P&L, staff management, loss control and, inventory management initiatives. The ability to work in fast-paced environment handling confidential paperwork, administering medication, vitals, while providing quality care. Detailed oriented approach and analytical skills. Proven track record of efficient time management to obtain a position commensurate with my education that provides skill advancement, new career opportunities, as well as building new relationships within the organization. Seeking to join and organization as an organized, proactive, flexible team player with a goal of improving internal team training and professional development.Work Experience:Franciscan Orthopedic Hospital May 2023 - PresentFoodservice Department/Cook/Baker PRNPrepare breakfast and lunch for Caf line, prepare, and deliver patient meals to patient rooms.Assist with Caf operations, cashier, pizza station, salad bar, and serving entre.Housekeeping of caf area and vending areas. Restock all grab & go items.Assist with preparing orders for Catering Service.Republic Airways April 2022 December 2023Flight Attendant Based INDConducted preflight safety checks. Prepared cabin for flight by socking all necessary equipment and refreshments for flight.Attend a pre-flight briefing, during which air cabin crew are briefed on flight details, schedule and passengers with any special requirements. Assisting passengers with onboarding and off boarding aircraft.Greet passengers as they board the aircraft, direct them to their seats and ensure that the entire luggage is safely stored away in the overhead cabins.Demonstrate the emergency procedures whilst the plane is preparing to take off. During flight, assist passengers to make call on behalf of the captain, serve food, drinks and sell duty free goods.At the end of a flight, make sure that passengers disembark the aircraft safely.Complete any written reports that records all details of any unusual incidents and customs and immigration documentation.Lincoln Technical Institute of Technology August 2021 April 2022Front Desk ReceptionistGreeting visitors upon entrance to the building, answering phones and directing calls, shipping & receiving packages, and dock deliveries.Distribute USPS mail and packages. Assist with various projects for school Instructors.SIHO Insurance Services April 2016 December 2019Member Services Call Center AgentRepresent IU Health Plans servicing members and providers with benefits, claims, billings, & Prior Approvals.Provide members with insurance and benefits information.Detect and correct coding errors and manage appropriate modifications.Submit claims for payment purposes. Resubmit denied claims and determine reason for denial.Stericycle September 2015 April 2016Customer Service Call Center Agent (Kelly Temp Service)Provided accurate an appropriate information in response to customer inquiries. Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.Maintained up-to-date records at all times. Maintained a polite and professional telephone manner.Customer Service Medical Call Center February 2014 October 2014Agent (Workforce America)Answered, screened and processed calls daily using a call management system and web-based communications.Multi-tasked systems while providing service and resolving patient issues.Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgement.Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.Responded to 75-100 inbound calls per day in a high call volume environment.Emerich Manual High School (Talogy Temp Service) April 2012 December 2013Secretary to the Dean of StudentsGreeting all visitors entering the building processing them to be fully screened and escorted to their respective appointment.Serviced Dean of student administrative needs. Processed student attendance. Called parents in the even a student is absent to verify reason for absence.Worked with School Police to file reports of theft and criminal behavior on campus. Performed quality assurance and reported incidents/errors to Supervisor.Maintained expectations regarding all visitors entering the building.ONeil Corporation (Talogy Temp Service) January 2014 August 2014ContractorRenew all MSGS Manuals in the plant by downloading pages of all products to build 4 new manuals.Put together Excel sheets for each product used on the floor.Any other smaller projects supervisor asked me to complete during my assignment.Herff Jones, Inc. - Indianapolis, IN November 2005 August 2009Customer Service RepresentativeCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Demonstrated mastery of customer service call script within specified timeframes. Developed personal organization and multitasking skills in a fast paced environment.Christian County Board Of Education May 1995 October 2002School Secretary Christian County Middle SchoolVerified details of transactions, including funds received and total account balances. Deposited third party checks, as well as monthly reserve transfers.Conducted month-end balance sheet reviews and reconciled any variances. Managed the day-to-day calendar for the School Principal.Received and screened a high volume of internal and external communications, including email and mail. Prepared correspondence, accounting and financial documents for analysis.EDUCATIONCertified Secretarial Studies, 1983Manchester College - North Manchester, In, U.S.A.Human Resource Management and Business Administration.Emphasis in Staff Support and general office equipment, tools, policy and procedure.Certification Surgical Technology, 2003Glendale Medical Institute - Glendale, CA, U.S.A.Certified Secretarial Studies, 1983REFERENCESAvailable Upon Request |
