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Click here or scroll down to respond to this candidateCandidate's Name
Orangeburg, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a job that will allow me to use my customer service skills. Work ExperienceCustomer Service AdvocateTTEC - RemoteAugust 2023 to February 2024My role in this temporary position was to be a health care customer service advocate. I assisted customers with enrolling in their health plans, mailed ID cards, used different systems to update information, and explain the differences between the medical plans. I also processed payments.Customer Service RepresentativeTeleperformance - RemoteSeptember 2022 to March 2023This was a temporary remote position where I worked for Bank of America through Teleperformance. I answered inbound calls in the credit card department and made outbound follow up calls. I helped customers fill out credit card applications, increased credit card limits, processed payments, and updated information in the system. Customer Service RepresentativeKelly Services-Apple - Orangeburg, SCAugust 2019 to March 2020I worked through a branch of Kelly Services called Kelly Connect for Apple. This was a work from home job. I worked in the billing department and the technical support department. I answered inbound calls, processed payments, and helped customer troubleshoot their phones and their Apple accounts. Customer Service ConsultantGeneral Information ServicesMay 2018 to July 2019I take inbound calls and assist consumers with their background checks. I also mail and email background checks to consumers. I navigate through several different systems to assist consumers with their needs.Customer Service RepresentativeJohnson Service Group Inc - Charleston,SC August 2017 to November 2017.I worked through the Johnson ServiceGroup temporary worker agency for acompany called Benefit-focus. This was acall center that enrolled employees intotheir health benefit using differentonline systems. I answered the phone andaided the employees with their benefits,mailed out id cards, and updated theirinformation in the system.Customer Service RepresentativeKelly Services - Columbia, SCJanuary 2017 to July 2017I worked for two programs through Kelly Services. Those two programs were CGS and the Veterans' Affairs program. These positions were both customer service positions and were in a call center environment. I provided authorization to physicians on behalf of the veterans as well as updated their information in the system and send them documents. I also processed claims for consumers. While working with CGS, I helped customers navigate through an online system and helped them keep track of their information they sent online and provided help desk services as well.Customer Service RepresentativeIntermedia Marketing - Orangeburg, SCSeptember 2015 to March 2016This was a call center job for Care first insurance company. I answered inbound calls and help aid customers with all their health care needs. I also navigated between three different computer systems and processed payments over the phone. EducationHigh school diploma in Business SubjectsWilkinson High School - Orangeburg, SCJune 2004Strayer UniversityBachelor in Science of Criminal JusticeAugust 2017- October 2024Skills Customer Service CSR Customer Support Call Center Technical Support Desktop Support Communication skills Microsoft Office English |
