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Title Customer Service Team Member
Target Location US-NC-Durham
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
High Point, NC Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileProficient and caring healthcare team member with 10+ years of patient-facing experienceAdept at addressing patient needs with compassionate care and strong attention to detailDiligent about maximizing satisfaction, safety and wellness while serving patients of all backgroundsSkills & CertificationsSoftware: EPIC EHR; Point Click Care,Customer Service, Administrative Medical OfficeMicrosoft Office (Word, Excel, PowerPoint)Equipment: Foley Catheter Insertion/Removal; IV Insertion/RemovalHealthcare ExperienceCone Health Greensboro, NCClinical Sitter (PRN) February 2024  PresentTransitioned to PRN role to best support team while remaining flexible during pursuit of new professional opportunities within the Cone Health systemEnsure the health, safety, and well-being of patients of all ages and backgrounds while delivering excellent customer serviceCertified Nurse Technician +3, Medical-Surgical (Wesley Long) February 2021  February 2024Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver careAct as a team player often working extra hours during busy periods to maintain proper staffing and floor coverageProvide high quality customer service by supporting patient comfort and safety by adjusting bed rails and equipment to meet their needsProvide sitting services to behavioral health patients, coordinating service with Administrative CoordinatorReport any unusual or urgent circumstances in patients' condition or environment immediately to the nurseMonitor patient specimen samples and test results to effectively alert supervisors of unhealthy changesObtain biological specimens for ordered tests and prepare for laboratory transportFurther skills by actively taking part in employee training to improve skill levelThe Meridian Center (Genesis HealthCare) High Point, NCScheduling Manager June 2022  March 2023Managed scheduling for RNs, LPNs, CNAs in a high-volume short-stay and hospice facilityCoordinated temporary clinical staff schedules to ensure adequate coverage and deliver excellent patient careManaged budget and ensured all employee documentation was properly submitted for payrollResolved discrepancies with timekeeping and payroll, ensuring timely resolutions for staff to assist with retentionAssisted with staffing as needed, providing direct care to a diverse patient populationEducationBachelor of Science, Healthcare Management July 2023Ashworth College Norcross, GAAssociate of Science 2020Ashworth College Norcross, GA

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