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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceContact Center RepresentativeAccess Community Health Network-Chicago, ILNovember 2023 to PresentAccess Community Health Network Chicago IllinoisCurrentAccess Community Health Network offers preventive and primary services in Chicagoland. Interactions with providers,patients, insurance companies to address address their questions, concerns, and complaints. Using a variety of channels including phone chat, and email Patient Access Specialist IIHoward Brown Health-Chicago, ILSeptember 2022 to April 2023Responsible for answering incoming telephones for all of the offices, scheduling and confirming appointments, rescheduling appointments when needed, having an understanding of insurance plans and taking very detailed messages for staff members when required. Maintains and retains a customer service attitude at all times to ensure patient satisfaction. Customer Service RepresentativeEvolent Health-Chicago, ILAugust 2019 to February 2021Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims. Analyze problems and provide correct solutions. Communicate monthly messages to providers on a specific needs basis.Deal with customers. Explain processes and procedures of the organization and of health insurance coverage.Furniture Customer Care RepresentativeJCPenney Logistics-Columbus, OHFebruary 2018 to July 2018Provided customer service to manage inquiries and problems via the telephone and other media sources. Responded to customer inquiries concerning merchandise, systems support and sales orders. Tracked, gathered information, and engaged in troubleshooting JCPenney furniture merchandise orders. Communicated with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders. Researched current and previous orders to update charges and make adjustments on the orders. Handled escalated calls from customers.Clinical Call Center SpecialistOak Street Health-Chicago, ILJuly 2017 to January 2018Received inbound calls centrally. Communicated patients needs and requests to care teams in company clinics. Updated patient information and manage information in electronic medical records system. Scheduled appointments and transportation for patients with various healthcare providers. Managed referrals by obtaining authorizations and sending requests to medical specialists. Performed service recovery, address patient concerns, and deescalate calls when needed. Customer Service RepresentativeSmart Resources-Chicago, ILJanuary 2016 to April 2017Working in the Warranty Group in the Home Warranty Division to determine eligibility of homeowner's repair requests for home warranty coverage across the United States. Perform claim intake filings. Contact and contract service providers to diagnose and estimate repairs in order to possibly complete or deny the repair request. Customer Service AgentH&M Online USA-Chicago, ILJanuary 2015 to May 2015Worked as a customer service agent in a call center specializing in first contact resolution. Primary duties included placing orders, processing payments, and making payment adjustments. Other duties performed included tracking packages internally and in the USPS system, and verifying company emails were received by customers. Handled customer service activities for any in store issues. Benefits AdvisorGo Health Insurance-Chicago, ILSeptember 2013 to February 2014Worked as a call center sales representative and assisted customers by taking inbound and making outbound phone calls in order to match customers with appropriate health insurance options. Worked in the Compliance Department monitoring incoming calls to insure proper standards and procedures were being conducted.Customer Service AgentNTT Data Inc.-Chicago, ILNovember 2012 to April 2013Informed City of Chicago Water Department customers about the policies and ordinances that stipulate how water bills are charged and generated. Specialized in first call resolution. Various duties included setting up payment plans, educating customers about the billing cycles and any discrepancies about water reads. Being generally informative about any issues pertaining to the City of Admissions Agent, StudentScoutChicagos water billing procedures.-Chicago, ILOctober 2011 to July 2012Screen and qualify students for post-secondary institutions in a call center environment. Schedule onsite appointments for potential student candidates in prospective school admissions departments. Introduce prospective students to directors of admission at prospective schools. Level 2 Phone InterviewerNational Opinion Research Center (NORC) at the University of Chicago,-Chicago, IL May 2008 to July 2011Conducted telephone interviews in connection with various federal government agencies. Utilized CATI software and various information gathering techniques to collect accurate data. Primary studies worked on include NIS (NationalImmunization Survey), REACH (Racial and Ethnic Approaches to Community Health), and SDR (Survey of Doctorate Recipients).EducationPolitical ScienceOhio State University - Columbus, OH, USGeneral StudiesFranklin University - Columbus, OH, USSkills Salesforce and SAP software Medical Billing General office skills MS Office Data entry Bookkeeping Software Support Customer Service PBX Operations ISO File Management Quality Assurance Epic Software (3 years) Salesforce Cash handling Customer service Typing Order entry Windows Clerical experience IVR Medical terminology EMR systems Medical records CRM software Salesforce Analysis skills Hospital experience Microsoft Access |
