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Title Customer Service Representative
Target Location US-FL-Jacksonville
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Phone Available with paid plan
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEResults-driven operation and customer service professional with exceptional client-facing, verbal, and written skills. Seeking a position where my diverse background and experience will contribute to company growth and revenue.PROFILEMotivated and personable business professional with a successful 10 year track record of protable client-facing sales for Fortune 500 Companies. Accustomed to handling sensitive and condential records. Demonstrated history of producing accurate and timely reports. Excellent team-building skills. Thrive in deadline-driven environments. SKILLSCustomer Service: 10+ years of experienceSoftware Prociency: Microsoft Oice (Excel, Access), Oracle EBS, Oracle Cloud, PeopleSoft, Acumatica, AspireDatabases: Experience with third-party databases, ASI, NAVITAS, istalink, Energy Cap DynamicAnalytical Abilities: Attention to detail, Lean/Continuous Improvement methodology, Process documentationCommunication: Professional level written and verbal communication, Interpersonal skillsCredit Checks: Using Experian, Equifax, TransUnion PROFESSIONAL EXPERIENCEUnited Land ServicesStatement Auditor and Cost Center Verication Specialist January 2024  PresentConduct detailed audits of nancial statements to ensure accuracy and compliance with company policies.Perform cost center verications to allocate expenses correctly and improve budget management.Utilize information and best practices gained from prior experience at Adecco, applying rigorous accountability standards to enhance nancial integrity and operational eiciency.Winn Dixie, Jacksonville, FLStock Clerk and Customer Service RepresentativeApril 2024  PresentManage and maintain the storage conditions of goods received in the warehouse.Coordinate retail space activities, dispose of trash, and manage the cleanliness of the storeroom.Provide customer service while arranging merchandise on the oor.Stock the shelves of the warehouse with goods and keep inventory.Receive merchandise and ensure it is unloaded and stored according to established procedures.Maintain the cleanliness of the store and enhance its appearance by adopting appropriate display techniques.Gate Petroleum, Jacksonville, FLGas Station Store RepresentativeSeptember 2023  April 2024Provided excellent customer service, assisting customers with fuel and store purchases.Managed inventory, stocked shelves, and ensured the store was clean and organized.Handled cash register operations, processed transactions, and maintained accurate cash handling procedures.Utilized various accounting software for data entry and report generation. Adecco Group, Jacksonville, FLAnalyst, Accounts PayableMay 2016  January 2024Prepared and analyzed nancial results, performed data mining, and trend analysis.Managed the invoicing process and developed reporting tools.Prepared ad-hoc reports and participated in special projects. Client Service SpecialistAugust 2015  May 2016Ensured accuracy and compliance of timesheets and invoices.Handled billing and payroll issues, communicated with clients, and performed collections.Prepared reports and achieved signicant collection results. Dollar General, Jacksonville, FLStock and Sales AssociateApril 2017  2021Managed stock and sales operations, ensuring inventory control and proper product display.Provided exceptional customer service, resolving issues and processing transactions.Procient in cash register operation and point-of-sale systems.Collaborated with team members to maintain a clean and organized store environment.Implemented eective sales strategies.Dollar Tree, Jacksonville, FLStock and Cashier Customer ServiceDecember 2016  April 2017Provided excellent customer service, assisting with inquiries and resolving issues.Maintained inventory control and operated cash registers. ista North America/Yardi System, Jacksonville, FLProposal Coordinator / Warehouse Inventory Specialist April 2014  June 2015Created proposals and audited meters for functionality.Assisted with inventory control and maintained the warehouse.Operated forklift for special needs.Billing Operations Specialist (RUBS / UEM)June 2008  April 2014Assisted with billing and veried charges, ensuring quality control.Interacted with utility providers and clients.Handled special projects.Resident Relations Customer Service Representative June 2007  June 2008Interacted with residents and clients, ensuring customer satisfaction.Handled high call volume and provided exceptional service. AT&T (BellSouth), Jacksonville, FLBST RepresentativeDecember 2005  January 2007Exceeded sales targets and conducted credit checks.Assisted customers with billing inquiries and service upgrades. EDUCATIONWashington Irving High School, New York, NYInternational Studies Diploma, 1998References available upon request.

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