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Title Customer Service High School
Target Location US-MA-Feeding Hills
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Candidate's Name
Agawam, MA Excellent prioritization abilities developed while balancing academic course work and employment position throughout high school and college Maintains focus in demanding work environment under deadline and pressure conditions. Meets challenges head-on and always find a way to effectively complete multiple assignments or tasks. Professionally committed and responsible. Successfully handles a wide range of functions using a combination of creative, organizational, and writing skills Proficient in Microsoft Word and Excel. Work in PC and Mac environments Work ExperienceSales AssociateFollett Corporation - Westfield, MAApril 2024 to Present Merchandising Customer Service, registers, phones Helping Customers Cleaning, taking out the trash. Doing anything that is asked. Setting up displays Making sure everyone is happy.NannyFamily Friends - Agawam, MAMay 2020 to PresentEverything a parent would do. Cooking, cleaning, home schooling, homework, activities, sports, laundry. Took care of Three kids. Two in school and one baby. Car SalesCurry Nissan - Chicopee, MAOctober 2019 to April 2020Established relationships with customers - Showed customers how to use all features of the vehicle. Maintained contact with existing customers through emails, by phone, and during service appointments. Updated management daily; records of sales and deliveries Effectively took care of relevant paperwork. Kept track of quantities of cars on display both new and used inventory Maintained familiarity with used cars and stayed updated regarding competitor's products. Kept up to date on changes in pricing, leasing programs, different incentives, campaigns and tradeshow.ReceptionistCareWell Urgent Care - Dennis, MAMay 2019 to October 2019Greeted and welcomed patients and other visitors in a very polite and professional manner with the ability to provide effective customer-services as well as work in a fast-paced and dynamic healthcare environment Answered and directed phone calls. Checking voicemails and emails as well as provided timely and accurate response to patient inquiries. Effective communication, multi-tasking, and organizational skills Collected co-payments, deductibles or deposits as well as verified insurance coverage, and patient demographics accurately and efficiently Organized patients' medical records and maintained accuracy and strict confidentiality of their personal and financial information Adhered to established health and safety protocols or standards as well as maintained ensuring waiting and reception areas are cleaned and organized in accordance with healthcare safety and security policies Performed basic clerical duties such as photocopying, faxing, filling, sorting, scanning, preparing labels, ordering supplies, organizing charts and shredding medical records. Customer ServiceAvis Budget Group - Windsor Locks, CTApril 2018 to January 2019Dealt with customer enquiries about the availability and cost of vehicles. Registered bookings and explained the terms of rental or leasing agreements. Completed paperwork with the customer regarding payments. Provide excellent customer service to rentersEducationBachelor of Arts degree in CommunicationWESTFIELD STATE COLLEGE - Westfield, MADecember 2009High school diplomaAGAWAM HIGH SCHOOL - Agawam, MASeptember 2005 to May 2007High school diplomaCURRY COLLEGE - Milton, MAAugust 2005 to May 2007Skills Quickbooks Administrative Assistant Outlook Marketing Excel Filing Scheduling Payroll Sales MS Office Microsoft Office Receptionist Word Customer Service CSR Customer Care Customer Support Call Center DataEntry Customer Service Skills Billing Microsoft Word Microsoft Organizational Skills Management Inventory Clerical Sales Marketing Customer service Social media management Medical records Schedule management Classroom experience QuickBooks Bookkeeping Interviewing Dealership experience Supervising experience Conflict management Employment & labor law Pricing Front desk Medical terminology Hotel experience Hospitality Office management Google Docs HIPAA Photography Inside sales Bartending Serving Childcare Restaurant experience B2B sales Teaching Special education Education administration Recruiting Customer relationship management Salesforce Clerical experience Upselling Telemarketing Animal restraint Animal care Animal handling Kennel experience Pet care Microsoft Excel Microsoft Office Communication skills Organizational skills Microsoft Access Filing Care plans Home & community care Manufacturing Windows Budgeting Banking Grocery store Accounts receivable Property managementCertifications and LicensesTIPSSeptember 2023 to September 2025Candidate's Name
September 2022 to September 2025ServSafeClass DSubstitute Teaching Certification

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