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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESummary:20+ years experienceHealthcareBusiness AnalysisProject CoordinationTeam LeadPharmacyClaimsCustomer ServiceBenefitsMS word, Excel, Sharepoint, SmartsheetEXPERIENCEOctober 2023 February 2024Blue Cross Blue Shield (thru Strategic Staffing Solutions)Project CoordinatorResponsibilities:Tracked and maintained many project tasks through Smartsheet.Worked extensively with the Smartsheet and Excel programs, as well as Outlook and Word.Performed other duties as assigned, such as representing the department on various workgroups.December 1986 November 2022Blue Cross Blue Shield of Michigan,Sr. Analyst - Pharmacy Mail Order ServicesResponsibilities:Tracked and maintained the Express Scripts (Medco) Mail Order Reject Report, and noting trends for possible service improvement opportunities.Performed other duties as assigned and have functioned as the back-up Team Leader.Team Leader I - Pharmacy Mail Order ServicesResponsibilities:Planned, coordinated and supervised administrative, operative, and employee functions.Selecting, training, developing, appraising, and counseling the bargaining unit employees in my section.Ensured adherence to Corporate and Departmental policies and procedures, including union contract administration.Interfaced with diverse levels of personnel within BCBSM and Medco in order to develop and maintain effective rapport and resolve issues and inquiries.Utilized our departments Share Point site, which is our teams communication tool.Analyst, Pharmacy Services - Transition project team for the Med-Impact to Medco (Express Scripts) projectResponsibilities:Creating and developing the claims test scenarios, reviewing and validating the output, reporting our findings, and correcting the data for the next test run.The steps are then repeated until the system processes correctly, and accuracy results are met. Extensive use of Excel spreadsheets.Project Leader, Corporate Project Management OfficeResponsibilities:Producing financial-related summary report materials for review by upper management regarding the MOS project.Produced reports concerning time and materials expenses, capital spending, and weekly and monthly tracking of project-related dollars.Made journal entries into the PeopleSoft system, as well as tracked all project related hardware/software requests and expenses.Monitored, reviewed, and obtained approval for expenses submitted by our main vendors, including labor, travel, and claims usage.Sr. AnalystResponsibilities:Producing various staff and production reports, along with carrying out assignments handed down by the Vice President in order to improve production performance and morale of the employees.Producing charts for the purpose of trending customer service inquiry and claim volumes and obtaining accurate forecasts, along with extensive divisional budget work.Enabled me to utilize my skills that include effectively interfacing with all levels of Union and Exemptemployees, as well as continuing my proficiency in various PC programs including Excel and Word.AnalystResponsibilities:Resolving problems and analyzing production data as it relates to improving quality, processing time, and general efficiency of the Auto/National Operations line areas.Instructional DesignerResponsibilities:Conducting front-end analysis and developing general specifications for training documentation.Specifying appropriate instructional methods, media, and materials, utilizing PC, and conducting validation of instructional material with subject matter experts and/or clients.Demonstrated proficiency in handling multiple projects, using the Personal Computer, Microsoft Word 5, and Microsoft Word for Windows.Led project teams and functioned as Interim Team Leader, which involved having 4-5 Instructional Designers reporting to me.Worked heavily with the line areas, namely the Auto/National line areas to develop materials for implementations.EDUCATIONDavenport University, Dearborn MIBachelors Degree in General Management August 2001 |
