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Title Security Supervisor Customer Service
Target Location US-FL-Miami
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Security SupervisorFlorida, Miami-Dade CountyEMAIL AVAILABLEPHONE NUMBER AVAILABLEExceptional team leader with over 25 year of security experience is seeking a position to apply my training, organizational, and analytical skills.Authorized to work in the US for any employerWork ExperienceSecurity Supervisor/ Safety OfficerJW Marriott hotel The Fountain Group-Aventura, FLApril 2024 to July 2024Roll call with staff and managers., Patrol 58 acers of 4 hotel entablement, assist guests with lock outs and respond with to fire alarms and panels. Respond to medical issues, Report to Security managers and general managers Make sure all rules and regulations are in order, Regional ManagerBenedictus Group, LLC-Miami, FLJune 2022 to August 2022To observe property contracts, property uniformed officers and property manager's for updated and follow-on future procedure's.Security SupervisorFirstService Residential-Hollywood, FLNovember 2018 to December 2020 Demonstrates excellent customer service, communication, and time management skills. Monitors and operates Electronic Security Control Systems and Emergency Response Systems. Responds to emergency situations in a timely manner. Monitors and controls access to the building. Accurately maintains daily logs, records and forms. Maintains a safe and secure environment throughout the building/property. Follows safety procedures and maintains a safe work environment. Receive UPS, USPS, Amazon packages and enter packages into computer system. Patrol property and report any maintenance issues or safety issues. Licensed professional security officer for 25 years Promoted after 1 years Maintained daily log of activity within yes Greeted vendors and visitors at arrival Performed inspections of guests as necessary Patrolled parking lot Attended all physical security meetings Ability to immediately understand surroundingsSecurity Safety Environmental OfficerAllied Universal-Davie, FLFebruary 2018 to October 2020 Accountable for the security and safety of a11 Teva Pharmaceuticals employees Receive and inspect all incoming shipments and packages and answer all emergency and non- emergency calls Monitor the surveillance cameras for any unauthorized activity or emergencies Monitor and authorize entrance and departure of employees and visitors Verify all persons, equipment, and spaces are safe and with full readiness Detect and report suspicious, unsafe or criminal acts at or near their assigned posts which may be a threat to the property, clients, guests or employees at the site Report safety concerns, security breaches and unusual circumstances both verbally and in writing Answer questions and assist guests and employees Answer phones or greet guests / employees in a professional, welcoming manner Front Desk Manager50 Biscayne Condominium-Miami, FL2016 to 2018 Accountable for the security and safety of a 55 floor condominium. Maintain the front desk in a professional manner, receive and inspect all incoming shipments and packages and answer all emergency and non-emergency calls. Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets. Monitored and authorized entrance and departure of employees and visitors. Maintain close communication with Building superiors, Security Supervisor and Dispatch Department. Other duties included foot/floor patrol, monitoring fire alarm system and surveillance camera system.Lieutenant / SupervisorThe Ocean Club Community Association-Key Biscayne, FL 2011 to 2016 Supervise Security Officers and assure they are in compliance with policies and procedures. Create a comfortable and stable working environment promoting teamwork and positive attitudes. Document precise security reports on a daily log to include theft, accidents and safety violations. Ensure that all security forms are completed properly documenting loss, accidents, personal injury of guest and employees. Provide assistance and support to Law Enforcement Agencies and Fire Departments. Train and instruct new security staff on policies, procedures & assignments. Conduct routine checks of all common areas and properties to include security vehicles, dress code, etc. Respond to and assure that all safety and security issues, customer service request, vendor relations, and emergency issues are handled in accordance to policy and procedure. Operate Marlo Computer systems as well as the Sur-guard system to ensure safe operation of all elevators and access doors by properly monitoring and responding to alarm signals. EducationCertifications in Basic Law Enforcement Academy Training Miami-Dade Community College - Miami, FLMarch 1990 to August 1990High School Diploma in All major studiesMiami Beach Sr. High - Miami Beach, FLFebruary 1985 to September 1988Skills Customer service Excel Ms excel Outlook Ms word Word Excellent customer service skills Bilingual Cctv Risk management Surveillance Management Security Microsoft Excel Hotel Experience Microsoft Word Microsoft Office Time Management Spanish Loss Prevention English Multilingual Supervising Experience Conflict Management Writing Skills Law Enforcement Interviewing Leadership Typing Organizational Skills Communication Skills Mentoring Hospitality Front desk Microsoft Outlook Heavy lifting Customer service Hospitality Hotel experience Retail sales Leadership Guest services Heavy lifting Product demos Typing Recruiting Cash handling Front desk Team management Talent acquisition Interviewing Risk management Resort Sales managementLanguages Spanish - ExpertCertifications and LicensesClass D SecurityCPR CertificationFirst Aid CertificationGuard CardAssessmentsFront desk agent (hotel)  CompletedJanuary 2022Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsBilingual: Fluent in English and Spanish Excellent organizational and administrative skills MS Word, MS Excel, MS Power Point, and MS Work well independently and as part of a team Outlook Ability to take a project from inception to Excellent customer service skills completionQuick learner, with ability to multi-task Proficient in preparing and managing a Proficient in manage, train, a staff of 30 or more schedule employees Risk management processes and analysisBasic knowledge of life safety systems, firepanel, CCTV, & computers

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