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Click here or scroll down to respond to this candidateEXPERIENCEPASSENGER/CUSTOMER SERVICE REPARESENTATIVE, SIGNATURE AVIATION, ST. PETE/CLEARWATER, FLORIDAAUGUST Street Address - PRESENTPerform aa an FBO concierge. Engage customers to find amiable and appropriate solutions to transportation issues and conflicts. Establish and cultivate relationships with travel partners, providing clients with smooth ticketing processes. Disseminate tasks to line crew. Independently and proactively anticipate customer needs/requests, perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders. Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity. Ability to prioritize and perform multiple tasks simultaneously. Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa. Dispatch tasks to Line crew. Confirm all carry-on and checked items meets federal guidelines. Assist customers in lifting and handling luggage during check-in and boarding processes. Provide exceptional customer service to passengers. Escort handicap passengers from terminal to aircraft. Monitor security and maintain operational protocols established by the FAA. Some components of this position are performed outside on the airport ramp.ASSISTANT CONTROL ROOM MANAGER, AECOM INC., ORLANDO, FLORIDAOCTOBER 2021 JULY 2023Assistant Manager of Turnpike Traffic Management Dispatch Control Room Operations. Coordinated with department Manager in different operational issues and promotional activities. Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer. Developed a training program to improve knowledge of safety protocols and procedures for 35 employees. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Handled problematic customers and clients to maintain excellent customer service. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Scheduled staff to accommodate at 24/7/365-day dispatch operation.DOCUMENT MANAGEMENT ANALYST (WORK FROM HOME), CITI FINANCIAL SERVICES, TAMPA, FLORIDAAUGUST 2018 OCTOBER 2021Responsible in leading relationship management among various Citi systems including global Legal, IT, and RISK management teams. Responsible for research and reviewing changes and modifications on documentation and communicating them to the team. Monitor project performance and utilized strong time management skills during the digitization of over 15,000 documents. Interpret business needs and translate them into an application and operational requirements.EDUCATIONMASTER OF SCIENCE IN AVIATION/AIRWAY MANAGEMENT AND OPERATIONSEVERGLADES UNIVERSITY, TAMPA FLORIDA2019 - 20204.0 GPAMASTER OF BUSINESS ADMINISTRATION IN BUSINESS MANAGEMENTSTRAYER UNIVERSITY, CORAL SPRINGS FLORIDA2015 - 2016KEY SKILLS AND CHARACTERISTICSStrong interpersonal & communication skills MS Office Suite WPM: 45 Ability to work collaboratively as part of a team Problem Solving Leadership Meticulous attention to detail Excellent Organizational skills Poised under pressureRENEE DANIELSCUSTOMER SERVICE REPRESENTATIVEPROFILECustomer-driven service support representative with dynamic administrative and organizational skills. With a proven 30+ years work history. Hardworking and flexible job seeker with a strong eagerness to secure a work from home customer service position. Highly effective in diffusing irate client situations. Known for best-in-class exceptional customer service satisfaction and top-notch professionalism.CONTACTEMAIL AVAILABLELINKEDIN LINK AVAILABLEPHONE NUMBER AVAILABLETampa, Florida 33637ACTIVITIES AND INTERESTSCOOKING AND BAKING CROCHET CRAFTS WORKING WRITING TRAVEL |
