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Click here or scroll down to respond to this candidateCandidate's Name
Help Desk Service Technician StudentPHONE NUMBER AVAILABLE EMAIL AVAILABLEHelp Desk Service Technician Student with a background in delivering exceptional customer service. Skilled in identifying, investigating, troubleshooting, and resolving service problems efficiently. Committed to providing top-notch support to users while continually enhancing technical skills and knowledge SKILLS AND CERTIFICATIONS Google IT SupportCertification Google IT SecurityCertification CompTIA A+Certification Customer Service Collaboration Time Management Patience Troubleshooting Teamwork Problem Solving CommunicationWORK HISTORYHelp Desk Service Technician Student (2023 - Present) Udemy, Coursera, and LinkedIn LearningCustomer Representative (2021-2022)Spartina 449 Proactively liaised with team members to re-organize and account for inventory at individual stores, resulting in a significant decrease in customer refunds and a more user-friendly system for purchasing products online and in-person. Served as an interlocutor between customers and production team to mitigate supply chain issues and provide an accurate forecast of demand, creating production efficiencies and cutting delivery times to customers. Responding to customer inquiries, applying problem-solving, analytical, and conflict resolution skills, to ensure customer satisfaction.Customer Service Representative (2021)Concentrix Compiled customer sales quoting information, conducted email correspondence, performed data entry and analysis, and handled processing and researching tasks in the back office. Demonstrated meticulous attention to detail and efficiency, ensuring client satisfaction and operational excellence. Addressed inquiries, complaints, and product information requests with professionalism and efficiency. Consistently met or exceeded performance metrics such as call quality, average handling time, and customer satisfaction scores. Utilized proactive communication strategies and effective problem-solving techniques to promptly resolve issues and enhance overall service delivery, resulting in improved customer satisfaction and retention.Customer Service Representative (2018-2020)Ulta Transformed client appearances: Identified clients' desired aesthetic goals and addressed any concerns or insecurities they had about their current look. Utilized advanced makeup techniques and personalized styling recommendations to enhance their features and achieve their desired makeover. Resulted in increased client confidence and satisfaction, leading to positive feedback and referrals. Utilized strong problem-solving skills and effective communication strategies to address challenging customer complaints and inquiries, resulting in a decrease in escalations and a notable improvement in customer retention rates. Identified a common issue with product inquiries during incoming calls, implemented a streamlined process to address them efficiently, resulting in a reduction in average handling time and an increase in customer satisfaction scores.EDUCATIONHigh School DiplomaC.E. Byrd High SchoolHELP DESK SERVICE TECHNICIAN COURSES AND CERTIFICATIONS: Coursera: Google IT Security Certification, April 2024 Coursera : Google IT Support, May 2024.Coursera: Course Completion: Operating Systems and You: Becoming a Power User, March 2024 Coursera: Course Completion: System Administration and IT Infrastructure Services, March 2024 Coursera: Course Completion: The Bits and BYTES of Computer Networking, February, 2024 |
