| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address SW 5th PlaceCape Coral, FL Street Address -6431EMAIL AVAILABLELINKEDIN LINK AVAILABLEhttps://www.credly.com/users/Candidate's Name /badgesSUMMARY Jack of all trades Infrastructure Architect/Systems Engineer, master of several. Well-versed in a wide variety of technology spaces - application, client/server, networking, virtualization, cloud - from a wide variety of technology vendors - AWS, Citrix, Microsoft, RedHat, NetScaler, VMware, and others. Nearly 30 years of experience bringing that knowledge to the teams I've worked on, customers I've worked for and, collegiate and retail training classrooms in the US and abroad as a certified AWS, Citrix & Microsoft instructor. Have assumed leadership roles in both my professional and personal life.EXPERIENCE Lumen Technologies, Inc., Cape Coral, FL (Remote)November 2022 Senior Lead Infrastructure Engineer, Hybrid Cloud Operations- Present Position Summary:Primary engineer supporting the remediation, standardization and modernization of a 14-node NetScaler SDX deployment. The deployment is spread across five (5) datacenters, and includes 36 NetScaler VPX HA pairs, both public and internally facing.Duties included:Day-to day operational support for approx. 8,000 load balanced virtual server VIPs.Deployment of new VIPs (including GSLB) and removal of retired VIPs.Development of Rewrite, Responder, Content Switching and other policies in support of the business.Troubleshooting connectivity challenges within the environment.Mentoring a small team of engineers learning to support the environment.Secondarily providing support for the companys Citrix Virtual Apps and Desktops (CVAD) 7 2203 LTSR CU4 environment.Key Accomplishments:Despite the size of the environment, personally upgraded firmware to approximately 80 NetScaler appliances (both physical and virtual) over a three-month period to ensure continued supportability by the vendorCoordinated NetScaler training for six teammates through Layer8 Training.Kroehler Training & Consulting, Inc., Cape Coral, FLAugust 2012 President/Owner- November 2022 Position Summary:Providing consultation and technical support on the entire suite of Citrix Virtualization and Networking technologies, and supporting infrastructure (Linux and Windows Servers, Hypervisors, Networking, etc.), as well as, instructor led and virtual training on AWS, Citrix, CompTIA (A+, Linux+, Net+, Security+) and Microsoft technologies.Spent six (6) years as a Lead Consultant for Citrix Consulting Services (CCS).Duties included:Citrix and Microsoft consulting services for public and private sectors customers.AWS, Citrix, CompTIA, and Microsoft training delivered through Citrix Educational Services, Global Knowledge, FastLane, Layer 8, New Horizons, MTM Technologies, Quick Start Training, The Training Camp and 360Training.Most recent engagement:As part of a four-year contact, was a supplier to Leidos Corporation, in support of a Master Contract with the US House of Representatives (HoR), providing IT support services. Initial engagement was the complete replacement of two (2) public facing Citrix XenApp 6.5/VMware ESXi 5.5 environments (and all supporting infrastructure) with Citrix Virtual Apps and Desktops (CVAD) 7 1912 LTSR/ VMware ESXi 6.7 environments. Both environments supported various House Committees and House Member Offices within the US House of Representatives, as well as, Leidos personnel supporting those offices. Engagement was later expanded to include internal support to Leidos Digital Solutions, Inc. (Leidos Corporation). Overall engagement spanned four years and included Member Office desktop support, Committee and Leidos server support (including STIGs), and data center operations support for US HoR.Examples of prior engagements:Citrix NetScaler consulting/training for Mountain America Credit Union, UMB Bank, American Family Insurance, America First Credit Union and Koch IndustriesCitrix NetScaler implementation and Infrastructure Assessment (IA) for Southeast Georgia Health System (Citrix Consulting Services resource)Citrix XenDesktop design encompassing all of Havertys Furniture corporate and retail locations (Citrix Consulting Services resource)Citrix XenDesktop 7.1 to 7.5 upgrade for Gerdau Steel (Citrix Consulting Services resource)Citrix NetScaler implementation for Commonwealth Health Systems, replacing Cisco Content Switching (CCS) infrastructureCitrix NetScaler MPX implementation for Medela Healthcare, replacing F5 LTM/GTM infrastructureCitrix XenDesktop Infrastructure Assessment (IA) for the United States Air Force (Citrix Consulting Services resource)Citrix NetScaler SDX platform and VPX instance upgrade for D&H Distributing, Inc.Citrix NetScaler SDX/VPX and Citrix Command Center deployment for Caterpillar within a new Plano,TX DR environment, Citrix NetScaler SDX/VPX firmware upgrades across the entire US operation, Citrix NetScaler VPX/AppFirewall deployment in Microsoft Azure, F5 LTM/GTM virtual server migration, and day-to-day operational support of 8,000+ test and production Load Balanced Virtual Servers across a three site GSLB implementationCitrix XenDesktop 7.9 design and XenApp 4.5/5.0/6.5 consolidation/migration plan of all global operations for Cargill Corporation (Citrix Consulting Services resource)Citrix NetScaler MPX platform deployment/support for Fannie Mae (FNMA), including Load Balancing/ICA Proxy deployment for Citrix XenApp deployment, Cisco VPN replacement and firmware upgrades (one year staff augmentation engagement)Bank of America, Jacksonville, FLDecember 2002 VP, Architect/Consultant/Systems Engineer/Team Lead/Manager- February 2014 Position Summary:Served in multiple roles during my tenure at Bank of America, including Product Owner and Architect for Citrix Virtualization technologies, Team Manager for a twelve person Citrix Engineering team (including offshore resources), Team Lead for a four-person architecture team, and Senior engineer on a six-person engineering team, supporting the integration and deployment of applications hosted on Citrix XenApp for the Global Wealth and Investment Management (GWIM) vertical.VP, GWIM Citrix Integration January 2011 February 2014Position Summary:Senior integration engineer on a six-person team, supporting the integration and deployment of applications hosted on Citrix XenApp for the Global Wealth and Investment Management (GWIM) vertical.Duties included:Providing day-to-day operational support for existing hosting projects, as well as, engineering expertise on new initiatives, including upgrading the GWIM Citrix Web Interface Servers from Web Interface 4.6/Windows Server 2003 to Web Interface 5.4/Windows Server 2008 R2, deployment of a new Citrix XenApp 6.5/Windows Server 2008 R2 environment for GWIM, and upgrading approximately 400 physical and virtual servers from Citrix Presentation Server 4.5/Windows Server 2003 to Citrix XenApp 6.5/Windows Server 2008 R2.Creating vertical specific test environments for new product releases.Packaging, testing and deploying XenApp streamed and installed applications.Maintaining the cross-team Jacksonville Citrix lab environment, comprised of six racks of test servers, storage and networking equipment. This included provisioning Windows Server 2003, 2008 and 2008 R2 images for Citrix XenApp, Citrix WebInterface, Citrix EdgeSight and Citrix Profiler test platforms, on Citrix XenServer, VMware ESX and Microsoft Hyper-V hypervisors, as well as, deploying test NetScalers.Key Accomplishments:Supported the deployment of 10,000 iPads to Merrill Lynch Financial Advisors (FAs) for remote access to applications and desktops while servicing customers.VP, Hosted Virtual Applications Engineering April 2009 January 2011Position Summary:Lead engineer on a four-person engineering team, developing product roadmaps, reference architectures, standards and best practices documentation for Citrix XenApp and Microsoft App-V platforms, used to host applications within Engineering & Operations.Duties included:Developing the overall Citrix XenApp and NetScaler architecture for the combined Bank of America/Countrywide/Merrill Lynch Citrix Operations teams.Developing product roadmaps, reference architectures, standards and best practices documentation for all products within the Citrix portfolio of applications.Working with our Platform Engineers in developing the standard Terminal Services/Remote Desktop Services platform.Working with our Citrix Integration teams to develop standardized installation routines for Citrix Presentation Server/XenApp platforms.Working with the Active Directory team in the creation of all Citrix XenApp-related Organizational Units (OUs) and Group Policy Objects (GPOs) across all global Production, UAT and Development domains.Working with Corporate Information Security to develop and maintain security baselines for Citrix XenApp 6.0 & 6.5 and Microsoft Windows Server 2008 & 2008 R2 and NetScaler deployments.Working with our Software Packaging Engineers in developing the installation package and documentation for Citrix ICA/Receiver clients.Maintaining the cross-team Jacksonville Citrix lab environment, comprised of six racks of test servers, storage and networking equipment. This included provisioning Windows Server 2003, 2008 and 2008 R2 images for Citrix XenApp, Citrix WebInterface, Citrix EdgeSight and Citrix Profiler test platforms, on Citrix XenServer, VMware ESX and Microsoft Hyper-V hypervisors, as well as, deploying test NetScalers.Providing third level support and project consultation upon request.Key Accomplishments:Engineered and deployed Bank of Americas Global Terminal Services/Remote Desktop Services licensing infrastructure.Engineered Bank of Americas Windows Server 2008 and 2008 R2 Terminal Services/Remote Desktop Services build.Invited to participate in Bank of Americas Enterprise Solutions Architecture Review Board (ARB).VP, Citrix Architect August 2007 April 2009Position Summary:Sole architect and product owner for Citrix Presentation Server/XenApp platforms used to host applications within Engineering & Operations.Duties included:Developing product roadmaps, reference architectures, standards and best practices documentation for Citrix Presentation Server/XenApp platforms used to host applications within Engineering & Operations.Working with our Platform Engineers in developing the standard Terminal Services/Remote Desktop Services platform.Working with our Citrix Integration teams to develop standardized installation routines for Citrix Presentation Server/XenApp platforms.Working with the Active Directory team in the creation of all Citrix XenApp-related Organizational Units (OUs) and Group Policy Objects (GPOs) across all global Production, UAT and Development domains.Working with Corporate Information Security to develop and maintain security baselines for Citrix Presentation Server 4.0 & 4.5 and Microsoft Windows Server 2003 & 2003 R2.Developing Citrix Presentation Server 4.5 installation routine/documentation with input from Citrix Server Engineering.Working with our Software Packaging Engineers in developing the installation package and documentation for Citrix ICA/Receiver clients.Providing third level support and project consultation.Key Accomplishments:Invited to join Windows Server Engineering Center of Excellence (COE).Member of Citrix Systems, Inc. Customer Council (2006 2009)VP, Manager, Citrix Server Engineering May 2006 August 2007Position Summary:Manager of the Engineering & Operations Citrix Server Engineering team.Duties included:Managing an initial team of 5 Citrix engineers, growing to a total of 12 associates and contractors.Piloting one of the banks first Operational Support Globalization Efforts, by onboarding 5 additional Citrix Engineers in India, including conducting training in Hyderabad, India.Managing 2 contractors and an intern as part of the US Trust acquisition.Providing day-to-day operational support for two projects, in addition to managerial duties.Key Accomplishments:Architected and deployed the Citrix Presentation Server/XenApp environment used for US Trust, establishing the standard for all major M&A activity going forward, including the LaSalle, Countrywide and Merrill Lynch acquisitions.Conducted 10-day Knowledge Transfer (KT) exercise in Hyderabad, India.Increased the total number of Citrix Presentation Server hosted projects from less than 40 to over 90 projects.Member of Citrix Systems, Inc. Customer Council (2006 2009)AVP/VP, Windows Product Engineering (IIS/.Net) September 2003 May 2006Position Summary:Lead engineer on a four person team, developing standards and best practices documentation for IIS & .Net-based applications within Engineering & Operations.Duties included:Developing standards and best practices documentation for Windows/IIS and .Net Framework platforms, used to host applications within Engineering & Operations.Working with our Software Packaging Engineers in developing the installation package and documentation for the .Net Framework 1.1 and 2.0 platforms.Working with our Server Engineering team in developing the Windows Server 2003 IIS Web Server build.Working with Corporate Information Security to develop and maintain security baselines for IIS 5.0 and 6.0, and .Net Framework 1.X and 2.0.Maintaining SharePoint content for team site and COE site.Participating in numerous workgroups introducing new technology into Bank of America, including the Windows XP Pilot, Windows Server 2003 Pilot, VMware ESX and .Net Framework.Key Accomplishments:Founding member of Bank of Americas .Net Center of Excellence (COE).Pilot and supported first VMware ESX (version 2.2) deployment within Bank of America.Pilot and supported first Microsoft SharePoint (2003) deployment within Bank of America.Promoted to Vice President (August 2005).AVP, IIS Support Engineer December 2002 September 2003Position Summary:Engineer providing day-to-day operational support for internally hosted web applications on the banks intranet.Duties included:Working with numerous project teams, supporting the implementation of new web applications.Developing and/or updating project documentation.Participating in an on-call rotation.January 1999 - Enterprise Integration, Jacksonville, FLNovember 2002 Training Manager September 2000 November 2002Position Summary:Managed the operational aspects of the training side of the business (resource scheduling, classroom setups, etc.), in addition to the duties performed as a Technical Trainer/Systems Engineer.Duties expanded to include:Managing a small team of trainers.Scheduling classroom resources, including classrooms, equipment and instructors.Technical Trainer/Systems Engineer January 1999 September 2000Position Summary:Performed multiple duties as a Technical Trainer, supporting the training side of the organization, and a Systems Engineer, supporting the Small/Medium Business (SMB) integration side of the business.Duties included:Providing technical training in A+/Network+, Windows NT/2000 and Citrix Metaframe.Providing client and engineer support in person or via phone to a variety of Small and Medium Business Clients.Setting up and troubleshooting classroom setups for all classes offered.Part of a two-person administration team responsible for supporting all aspects of the organizations internal IT operations (Desktops, Servers, Networking, etc.) for 100 users.Key Accomplishments:Employee of the Quarter Third Quarter 1999.April 1996 - New Horizons Computer Learning Center, Livonia, MIOctober 1998 Certified Technical Instructor January 1997 October 1998Certified Instructor April 1996 January 1997Position Summary:Initially hired as an Applications Trainer (Microsoft Office products). Transitioned to Technical Training within the first year.Duties included:Providing technical training in Windows 95, Windows NT and Novell NetWare operating systems.Setup and modified training environment including networking & internetworking components.Key Accomplishments:Providing over $1 Million worth of technical training.Instructor of the Month August 1996.Elevated to Technical Instructor position through internal peer review process.Technical Instructor of the Month August 1997, March 1998.EDUCATION Capella University, Minneapolis, MN December 2015Master of Science in Information Systems and Technology Management Information Assurance and Security Specialization (GPA 4.0)Syracuse University, Syracuse, NY May 1991Bachelor of Science in Finance/Economics (GPA 3.23)Onondaga Community College, Syracuse, NY December 1988Associate of Science in Business Administration (GPA 3.44)CERTIFICATIONSCurrently Held AWS (Candidate ID AWS01706344)AWS Certified Cloud Practitioner (CCP)AWS Certified Solutions Architect Associate (SA-A)AWS Certified Developer AssociateAWS Certified SysOps AssociateAWS Specialty - NetworkingCisco (Candidate ID CSCO10124873)Cisco Certified Support TechnicianCitrix (Candidate ID CTX202483)Citrix Certified Associate - Virtualization (CCA-V)Citrix Certified Associate - Networking (CCA-N)Citrix Certified Professional - Virtualization (CCP-V)Citrix Certified Professional - Networking (CCP-N)Citrix Certified Expert - Virtualization (CCE-V)Citrix Certified Expert - Networking (CCE-N)Citrix Certified Instructor (CCI) 2023 for Networking (ID 990073)Citrix Certified Instructor (CCI) 2023 for Virtualization (ID 990073)CompTIA (Candidate ID COMP10406929)A+Linux+i-Net+Network+Security+ISC2CISSP (ID 85042)Microsoft (Candidate ID 397201)Microsoft Azure FundamentalsMicrosoft Azure AdministratorMicrosoft Certified Trainer (MCT)Microsoft Certified Systems Administrator (MCSA) Windows 2000Microsoft Certified Systems Administrator (MCSA) Windows Server 2003Microsoft Certified Systems Administrator (MCSA) Windows Server 2008Microsoft Certified Systems Administrator (MCSA) Windows Server 2012Microsoft Certified Systems Administrator (MCSA) Windows Server 2016Microsoft Certified Systems Engineer + Internet (MCSE+I) Windows NT4Microsoft Certified Systems Engineer (MCSE) Windows 2000Microsoft Certified Systems Engineer (MCSE) Windows Server 2003Microsoft Certified IT Professional (MCITP): Enterprise Administrator 2008VMware (Candidate ID VCP143226)VMware Certified Professional (VCP) 4VMware Certified Professional (VCP) 5VMware Certified Professional (VCP) 5.5VMware Certified Professional (VCP) 6Previously Held - Cisco (Candidate ID CSCO10124873)Cisco Certified Network Administrator (CCNA)Cisco Certified Design Associate (CCDA)Citrix (Candidate ID CTX202483)Citrix Certified Administrator (CCA) WinFrame 1.7Citrix Certified Administrator (CCA) MetaFrame 1.8Citrix Certified Administrator (CCA) MetaFrameXPCitrix Certified Enterprise Administrator (CCEA) MetaFrame 1.8Citrix Certified Enterprise Administrator (CCEA) MetaFrame XPCitrix Certified Enterprise Administrator (CCEA) for Citrix XenApp 4Citrix Certified Enterprise Engineer (CCEE) for VirtualizationCitrix Certified Integration Architect (CCIA) for Citrix XenAppCitrix Certified Administrator (CCA) for Citrix XenApp 5Member of the Item Development Team (IDT) for XenApp 5 exam 1Y0-A05Citrix Certified Administrator (CCA) for Citrix XenApp 6Citrix Certified Administrator (CCA) for Citrix XenDesktop 4Citrix Certified Administrator (CCA) for Citrix XenDesktop 5Citrix Certified Administrator (CCA) for Citrix XenServer 5Citrix Certified Administrator (CCA) for Citrix XenServer 6Citrix Certified Administrator (CCA) for Citrix NetScaler 10NovellCertified Netware Administrator (CNA) 4ProsoftCertified Internet Webmaster (CIW)TripwireTripwire Certified Professional (TCP)Tripwire Certified Instructor (TCI)TECHNOLOGIESSUPPORTED CitrixCitrix WinFrame 1.7Citrix MetaFrame 1.8/2000/XPCitrix Presentation Server 3.0/4.0/4.5Citrix XenApp 4.5/5.0/6.0/6.5Citrix Virtual Apps and Desktops 7.X/CurrentCitrix XenDesktop 5.X/7.XCitrix XenServer 5.X/6.XCitrix Provisioning Server 6.X/7.XCitrix NetScaler 9.X/10.X/11.X/12.X/13.XCitrix EdgeSight 5.XCitrix NFuse 1.51Citrix Web Interface 3.X/4.X/5.XCitrix StoreFront 1.X/2.X/3.X/CurrentMicrosoftDesktop Operating SystemsoDOS 5.X/6.XoWindows 3.XoWindows 95oWindows 98oWindows NT 3.51/4.0oWindows 2000oWindows XPoWindows VistaoWindows 7oWindows 8.XoWindows 10Server Operating SystemsoWindows NT 3.51/4.0oWindows 2000oWindows Server 2003/2003 R2oWindows Server 2008/2008 R2oWindows Server 2012/2012 R2oWindows Server 2016/2016 R2oWindows Server 2019Other TechnologiesoInternet Information Server (IIS)oTerminal Services/Remote Desktop ServicesoExchange ServeroSharePoint ServeroSQL Server (Basic Administration)oActive DirectoryoVBScript/PowerShelloApp-VVMwareESX 2.X/3.X/4.X/5.X/6.XEnterprise SolutionsPeregrine Service CenterIBM MaximoBMC RemedyService NowHP SiteScopeBarracuda BackupSymantec Backup ExecGFI LanGuardPaessler PRTGNagiosVeeamIBM/HCL BigFixWindow Server Update Services (WSUS)System Center Configuration Manager (SCCM)Hi-Rely Backup AppliancesComputer Associates RHAClarity (Niku)Microsoft AzureAWSCiscoRouters/Switches IOS 10.X/11.X/12.XPixMEMBERSHIPS/ Florida State College at Jacksonville Adjunct Instructor 2011 to 2018ACTIVITIES Citrix Customer Council 2006 to 2009Creeks Athletic Association Soccer Coach/Asst. Coach 2006 to 2011BSA Pack 11 Den Leader 2006 to 2009BSA Troop 11 Asst. Scout Master 2009 to 2011BSA North Florida Climbing Team 2009 to 2014BSA North Florida Shooting Sports Team 2009 to 2014 |
