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Click here or scroll down to respond to this candidateCandidate's Name
ABOUT MEI have acquired multiple aspectsof experience ranging frommanagement and customerservice.I continuously pursue myambitions and use myexperience to relentlessly pushforward with an authoritativeattitude.REFERENCESAvailable upon request.ADDRESS18700 Yocam ave, Lutz, FL33549PHONEPHONE NUMBER AVAILABLEEMAILEMAIL AVAILABLEEXPERIENCEAPRIL 2018- CURRENTMedical management specialist ii, Elevance company inc I demonstrated ability to multi-task while working in a fast-paced work environment to strictly adhere to internal guidelines, take multiple inbound and outbound calls regarding authorizations, and familiarized with SharePoint, Member360, Pluto, facets, AUMI, and ACMP. I Train new/ contemporary associates on the new or current task we handle. I Handle Team lead task when Team lead is not available/busy. I audit authorizations. I answer associates questions or direct them in path to locate the answer. I work closely with vendor for transportation to ensure the members are using transportation benefits correctly.APRIL 2018- AUGUST 2019Customer care representative i & ii, Elevance company inc CCR I RepI demonstrated ability to multi-task while working in a fast-paced work environment to strictly adhere to internal guidelines, took multiple inbound and outbound calls regarding claims, OTC, sales agents, and providers, and familiarized with IKA, HAX, CRM, and DMS systems and software's. CCR II RepI handle escalation tickets, completely documenting the case per protocol, completes time sensitive project assignments, understanding document and procedure requirement for processing member's complaint against employees, produce coaching and training for associates regarding department protocol, quality review and audit member's ad employees for a onetime resolution to avoid further issues, works, works with sales account executives and forward all agent related issues to oversight, and took pharmacy Calls.July 2016- April 2018Customer Service associate and Dairy department manager, Wal-Mart CorpMy Job responsibilities as a diary department manager was to delegate tasks to my diary department associates. I would come in every day and check the diary departments counts meaning I makes sure everything is accounted for and nothing is missing or misplaced. If an item was sold out to fast or not shipped in, I would have to place an order for that product. I was responsible for making the diary associates schedules. I would make sure every product we offer in the diary section was neatly filled and in its proper spot for the customers to have easier access to the products and to save them time looking around for the product. I would also print out new price tag for products that either have a price drop or gone up in price. During the holidays I will have to build displays for the special product we are offering during that holiday time.EDUCATIONTampa bay technical high school6410 orient rd., Tampa, FL 33610CNA certificationHillsborough community college (HCC) dale Mabry campus 4001 w Tampa Bay Blvd., Tampa, FL 33614SKILLS Problem solving Flexibility/Adaptability Teamwork Communication Organization Leadership Critical thinking Collaboration Data analysis |
