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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEPeosta, IA Street Address
SUMMARYCustomer-oriented with over 10 years of success creating memorable dining experiences for patrons. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Enhanced customer satisfaction 100% by maintaining upbeat attitude, quickly attending to guests.SKILLSSafe food handlingMenu memorizationHigh-volume diningEffective sales techniquesPoint of Sale (POS) system operationsBussing expertiseSales techniquesPrice memorizationRelationship managementEXPERIENCEStore ManagerCasey's General Store Peosta, IA Aug 2007-Jun 2024 Hired, trained and managed team of 15-20 associates, including evaluating performance and enforcing disciplinary actions.Updated store pricing, signage and merchandising based on current promotions. Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.Delegated work to employees based on shift requirements, individual strengths and unique training.Minimized financial discrepancies by accurately controlling monthly operations budget. Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.Processed shipments and maintained stock shelf organization. Oversaw inventory management with cycle counts, audits and shrinkage control. Met budget targets by controlling expenses and eliminating wasteful behaviors. Delivered excellent customer service by greeting and assisting each customer. Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.Trained 10 employees in inventory practices, POS systems and product knowledge, contributing to 75% increase in customer satisfaction ratings.Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.Trained all new assistant managers and shift leaders on store security, monetary procedures and customer service expectations.Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.Resolved customer problems by investigating issues, answering questions and building rapport. Addressed customer inquiries and resolved complaints. Oversaw inventory tracking, management and physical inventory counts. Greeted and assisted all customers daily in high-traffic retailer. Oversaw inventory management to minimize waste.Coordinated sales reports, reconciled accounts and made bank deposits. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.Counted cash drawers and made bank deposits.Interviewed, hired, supervised and trained15-20 employees and instituted mentoring program to develop skills, leadership and employee excellence. Mitigated regulatory risks by coordinating audits to ensure protocol compliance. Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.Managed store appearance, including merchandising and displays, signage, decorations and cleaning.Strengthened work flow productivity by hiring, managing and developing top talent. Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.StylistOur Finishing Touch Epworth, IA Apr 2012-Mar 2014 Recommended products to customers to meet current needs or resolve specific concerns. Greeted each client and asked questions to determine fashion needs. Evaluated client hair type, condition and desired outcome to determine ideal services. Colored, cut and installed extensions according to client reference photos and desired outcome.Applied artificial nails or gel-based color to finger- and toenails. Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair. Set up workstation and treatment room with necessary products, equipment and supplies. Recommended hair styles to compliment clients' facial features and coloring. Applied makeup to achieve desired day-to-day and special event looks. Cut and styled natural, artificial, colored or textured hair. Kept work area clean and neat to stay productive.Treated customers to extra services such as shampooing and head massage to promote loyalty. Kept notes listing preferences and services provided to clients for quick reference. Fostered clean and sanitary work environment to protect customers and staff from infection. Collaborated with clients of all types to increase profile and status through effective styling. Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.Backed up reception desk by answering phones, scheduling appointments and processing payments.Purchased materials and props for photo shoots to enhance products and appearance of subjects.Recommended styles and treatments based on clients' needs and appearances. Collected payment from customers and scheduled next appointments. Readied items for photo shoots by removing tags, buffing surfaces and arranging layouts. Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.Evaluated each client's hair, roots and physical features to determine ideal style and cut plans. Completed manual and computerized scheduling, bookkeeping and inventory management procedures.Maintained updated knowledge of industry products, including chemical composition, structure and properties.WaitressLog Cabin Steak House Galena, IL May 1994-Nov 2005 Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.Calculated charges, issued table checks and collected payments from customers. Increased sales of key menu items through effective upselling. Assisted kitchen staff with food counts by determining number of items required for complete service.Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Arranged each place setting attractively and verified all items were clean and free from water spots and chips.Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Discussed alternative selections with chef for guests with food allergies or gluten-free requests. Answered phones politely and promptly, accurately recording and confirming reservations. Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Updated repeat customers on menu changes and updates to maintain quality service relationships.Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.Checked order accuracy and food quality before delivering to customers. Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.Explained preparation of various menu items, describing ingredients and cooking methods to customers.Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.EDUCATION AND TRAININGHigh School DiplomaScales Mound High School Scales Mound, IL May 1999 Associate of Arts: CosmetologyCapri College Dubuque, IA December 2000Some College (No Degree): Business Administration And Management Kaplan University Cedar Rapids, IA |
