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Candidate's Name
1042 Roberta RdLake Wales, FL 33853PHONE NUMBER AVAILABLE, EMAIL AVAILABLEQualifications/Certifications:Bilingual (Spanish/English)Customer Service Certification 60 hoursLeadership Certification 20 hoursEKG CertificationOSHA, HIV/BBP CertificationMedical Error CertificationHIPAA CertificationRMA Certified by (AMT) ID# 2961427CPR CertificationEffective Date: 08/03/2022EducationKeiser University Lakeland, FL March 2021-July 2022 Associate of Science in Medical Assisting Relative Classes:Introduction to Health CareAnatomy & Physiology with Terminology & Disease ProcessPharmacologyMedical Law and EthicsMedical Office procedures with InsuranceComputerized Medical Office ManagementClinical LectureClinical ProceduresLaboratory ProceduresExternship in Medical AssistingThe Liceo Nacional Femenino Javiera Londono, Medellin, Colombia December 1994 High school Diploma-Vocational Education in BusinessClinical ExperienceWatson Clinic Cancer Center & Research, Lakeland, FL (Externship) July 2022 Take VitalsRoomed patientsUpdate patients chartsPrepared examination roomsAssisted nurses and physicians in preparing patients for testUtilized EPIC software for patient informationEmployment HistoryAmerican Institute of Dermatology, Davenport, FL.Medical Receptionist. December 2023 - PresentGreeting patients and visitors in person and by phoneMaintaining records, preparing medical files, filing medical records, and organizing data into electronic databasesHelping patients file formsProcessing payments from patientsHandling multiple phone calls and administrative tasksMaintaining HIPAA regulations at all timesKids Neurology, Lakeland, FL.Medical Assistant. September - October 2022Updated patients portal informationAssisted nurses and physicians with translating Spanish to EnglishUtilized ADVANCEDMD software to update patient informationChecked out and scheduled patients, wrote referrals for specialists and other providersRequested medical history from other providersCalled pharmacies for patient refillsCalled labs to request patient resultsMade school/work excuse notesWrite authorization forms for medicationsPolk County Public Schools, Lakeland, FL Nutrition Assistant-Food service August 2014- February 2016Performed basic food preparation for students and school personnelDemonstrated good skills related to duties as serving food, cashiering, and support of nutrition center activities at schoolImproved cleanliness and sanitation in the nutrition center and kitchenAcquired cooking qualified classesWest at Home, Omaha, Nebraska Telecommunication Customer Services-Home June 2011-July 2014 Process and placement of orders, refunds, or exchanges for customersAcquired acknowledgments to communicate effectively and address customer inquiriesDemonstrated professional skills for resolving products and service problemsAchieved to attracts potential customersGuided and assisted customers in the process to understanding and knowledge the client websiteEnforced usage of the point-of-sale system to track orders and view stock level in different locations around the United States |
