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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryAdaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.Auto Claims Adjuster GEICO, Government Employees InsuranceIndianapolis, INFeb 2020 - May 2024Ensured compliance with company policies and procedures as well as applicable state regulations.Maintained detailed records of auto losses, including photographs, diagrams, police reports.Communicated effectively with customers regarding claim status updates and investigation outcomes.Resolved customer complaints promptly and courteously while maintaining positive relationships.Researched and verified insurance policy coverage.Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.Presented claims to insurance companies.Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.Maintain quality standards by reviewing claims while working off project list.Reviewed and interpreted police reports and witness statements to establish facts of claims.Identified and pursued subrogation opportunities to recover claim costs.Developed and maintained professional relationships with external partners, including tow companies and rental agencies.Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.Documented all claim activities thoroughly in company systems for audit and compliance purposes.Utilized claims software and databases for tracking and managing active claims.Delivered exceptional customer service to clients by communicating information and actively listening to concerns.Customer Service Representative Comcast XfinityPhiladelphia, PAApr 2014 - Dec 2019Answered customer inquiries and provided accurate information regarding products and services.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Informed customers about billing procedures, processed payments, and provided payment option setup assistance.SkillsDamage AssessmentMulti-line phone systemPolicy InterpretationClaims HandlingClaims investigationsTime management abilitiesCustomer service expertiseAppointment SchedulingTeam CollaborationProblem-solving abilitiesExcellent CommunicationAttention to DetailOrganizational SkillsWritten CommunicationDecision-MakingRelationship BuildingMultitaskingDocumentation ManagementEducationAssociate of Science General StudiesCalhoun Community College Tanner AL May 2013 |
