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Title Receptionist Customer Service
Target Location US-GA-Dacula
Email Available with paid plan
Phone Available with paid plan
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                                     Kendyce
                                     Mckinney
                                      Professional Experience
        PHONE NUMBER AVAILABLE                  Waitress
                                      CRU | 2023 - 2024
       EMAIL AVAILABLE         Provided high-quality service in a fast-paced setting, expertly
                                           managing guest interactions and anticipating needs.
                                         Assisted with administrative tasks such as processing
      Atlanta, GA                          payments, updating customer records, and preparing end-of-
                                           shift reports.
E d u c a t i on                         Used decision-making skills to prioritize tasks and manage
                                           multiple customer requests, ensuring efficient and effective
Mercer University                          service.
Atlanta, Ga                              Resolved conflicts by listening to guest concerns, offering
Accelerated Bachelor of Science in         solutions, and escalating issues when necessary to maintain
Nursing (ABSN)                             guest satisfaction.
Expected 2025                         Lead Sales Associate
                                      SacDeLux | 2022-2023
Georgia State University                  Led store operations including inventory management, cash
Atlanta, Ga                               handling, and sales reporting, ensuring accuracy and
Bachelor of Science in Psychology         efficiency.
2016 - 2021                              Delivered exceptional customer service, handling inquiries,
                                          returns, and complaints with professionalism and empathy.
                                         Managed administrative duties such as updating product
                                          listings, managing online orders, and creating detailed sales
Skills                                    reports.
    Customer Service                     Utilized conflict management skills to handle customer
    Decision Making                       disputes, turning potentially negative experiences into
    Decisiveness                          positive resolutions.
    Written & Oral                       Implemented marketing strategies on social media, driving
    Communication                         engagement and increasing store traffic through promotional
    Influencing/Negotiating               posts.
    Interpersonal Skills              Cocktail Waitress
    Problem Solving                   Hide Kitchen & Cocktails | 2020-2022
    Database Management                   Delivered professional and attentive service, ensuring
    Systems                                guest satisfaction through effective communication and
    Self-Management                        prompt response to requests.
    Social Media Marketing
                                           Managed reservations, seating arrangements, and daily
    Microsoft 365
                                           sales logs, contributing to smooth restaurant operations.
                                           Demonstrated strong conflict management skills by
                                           effectively addressing customer complaints and resolving
                                           issues to maintain a positive dining experience.
                                           Collaborated with team members to optimize service
                                           delivery, assisting in training new staff and maintaining a
                                           supportive work environment.

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