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| | Click here or scroll down to respond to this candidate Kendyce
Mckinney
Professional Experience
PHONE NUMBER AVAILABLE Waitress
CRU | 2023 - 2024
EMAIL AVAILABLE Provided high-quality service in a fast-paced setting, expertly
managing guest interactions and anticipating needs.
Assisted with administrative tasks such as processing
Atlanta, GA payments, updating customer records, and preparing end-of-
shift reports.
E d u c a t i on Used decision-making skills to prioritize tasks and manage
multiple customer requests, ensuring efficient and effective
Mercer University service.
Atlanta, Ga Resolved conflicts by listening to guest concerns, offering
Accelerated Bachelor of Science in solutions, and escalating issues when necessary to maintain
Nursing (ABSN) guest satisfaction.
Expected 2025 Lead Sales Associate
SacDeLux | 2022-2023
Georgia State University Led store operations including inventory management, cash
Atlanta, Ga handling, and sales reporting, ensuring accuracy and
Bachelor of Science in Psychology efficiency.
2016 - 2021 Delivered exceptional customer service, handling inquiries,
returns, and complaints with professionalism and empathy.
Managed administrative duties such as updating product
listings, managing online orders, and creating detailed sales
Skills reports.
Customer Service Utilized conflict management skills to handle customer
Decision Making disputes, turning potentially negative experiences into
Decisiveness positive resolutions.
Written & Oral Implemented marketing strategies on social media, driving
Communication engagement and increasing store traffic through promotional
Influencing/Negotiating posts.
Interpersonal Skills Cocktail Waitress
Problem Solving Hide Kitchen & Cocktails | 2020-2022
Database Management Delivered professional and attentive service, ensuring
Systems guest satisfaction through effective communication and
Self-Management prompt response to requests.
Social Media Marketing
Managed reservations, seating arrangements, and daily
Microsoft 365
sales logs, contributing to smooth restaurant operations.
Demonstrated strong conflict management skills by
effectively addressing customer complaints and resolving
issues to maintain a positive dining experience.
Collaborated with team members to optimize service
delivery, assisting in training new staff and maintaining a
supportive work environment.
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