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Click here or scroll down to respond to this candidateDedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem- solving and planning. Ready to make an immediate contribution to your organization. OPERATIONS MANAGER JC PenneyFlowood, MS, July Street Address - PresentSTORE MANAGER Family Dollar StoresJackson, Mississippi, March Street Address - August 2022Candidate's Name
Operations ManagerPhone PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEAddress Jackson, Mississippi 39206 Documented daily operations activities in database. Collaborated with management on departmental policies development and implementation. Implemented work processes and safety standards meeting regulatory requirements. Planned, scheduled and assigned work activities for personnel. Contributed to strategic planning to guide decisions aligned with company vision and goals. Supervised direct reports and enforced adherence to established procedures and deadlines. Interviewed and hired prospective employees according to team needs. Created and distributed training materials and programs to staff members. Approved advertising campaigns and developed promotional material for retail use. Stocked and organized products in storage spaces and retail shelves. Implemented loss prevention strategies, alleviating shrink. Analyzed sales numbers and performance metrics to locate deficits and implement process improvements. Addressed employee issues, performed corrective actions and terminated employment when necessary. Solved problems and resolved conflicts for team members and customers. Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions. Arranged store cleanings and renovations during periods of low customer traffic. Evaluated customer feedback and complaints to locate weaknesses and improve service. Communicated with vendors regarding contracts and financial responsibilities. Tracked store inventory and ordered new products to prevent shortages. Set sales targets and budgets for team leads and employees to follow. Coordinated employee schedules according to availability and made staffing adjustments to cover shifts. Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.CAREER OBJECTIVEEXPERIENCEPACKAGE HANDLER/ QUALITY ASSURANCE HANDLER FedEx Ground Richland, Mississippi, May 2012 - March 2015ASSISTANT STORE MANAGER Dollar General StoresJackson, Mississippi, April 2012 - May 2014 Reviewed financial statements, sales or activity reports, and other performance data to measure productivity. Prepared staff work schedules and assigned specific duties. Demonstrated and supported continuous improvement and growth mindset. Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations. Planned store layouts or designed displays. Set prices and credit terms for goods and services, based on forecasts of customer demand. Sealed and packed products according to instructions and specifications. Recorded item quantities and sorted goods into appropriate warehouse locations. Compared quantity of goods received to packing list and open purchase order. Loaded and unloaded trucks by performing physically demanding tasks. Cleaned and organized work areas to prevent accidents and bottlenecks. Reported damaged products and workplace incidents to supervisors for review. Tracked incoming and outgoing packages and transported items to appropriate warehouse locations. Utilized heavy machinery and hand tools to move and load packages. Used padding and straps to secure items and prevent damage. Closed packages using sealing tape, staples and stretch wrap. Identified and resolved errors in package information, pricing and delivery routes. Coached employees on customer service and selling techniques. Directed employee tasks and time management, improving customer experiences. Built employee knowledge with training and mentoring. Led floor sets following plan-o-grams to update store appearance. Used proven customer engagement techniques to increase sales. Held employees accountable and corrected issues to achieve high standards. Created work schedules to maintain top-quality customer service and lower labor costs. Helped set team performance standards to reach company objectives. Communicated performance issues to develop performance improvement plans. Provided performance feedback and coaching to employees. Coordinated with Manager to set specific and actionable goals based on established KPIs. Maintained organized store environment for customer and employee health and safety. Assisted in recruiting process, hiring and retaining top talent. Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members. Reviewed financial statements, sales or activity reports, and other performance data to measure productivity. Prepared staff work schedules and assigned specific duties. ASSISTANT STORE MANAGER Champs SportsRidgeland, Mississippi, February 2010 - July 2013 LEAD CASHIER Chevron Stations Inc.Lake Elsinore, California, May 2008 - May 2012 Planned store layouts or designed displays. Set prices and credit terms for goods and services, based on forecasts of customer demand. Directed employee tasks and time management, improving customer experiences. Built employee knowledge with training and mentoring. Coached employees on customer service and selling techniques. Held employees accountable and corrected issues to achieve high standards. Provided performance feedback and coaching to employees. Communicated performance issues to develop performance improvement plans. Assisted in recruiting process, hiring and retaining top talent. Led floor sets following plan-o-grams to update store appearance. Highlighted sale items and promotions with proper signage and displays. Used proven customer engagement techniques to increase sales. Coordinated with Manager to set specific and actionable goals based on established KPIs. Taught loss prevention practices and policies to minimize shrink. Helped set team performance standards to reach company objectives. Set prices and credit terms for goods and services, based on forecasts of customer demand. Planned store layouts or designed displays. Delivered quick, professional and friendly check-out experience to customers. Operated digital inventory system for ringing products and verifying pricing. Refunded customers and returned items for product issues. Assisted managers with store training to promote smooth operations. Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers. Explained check-out system to customers, speeding up operations. Read and followed cash register totals and verified against cash in till. Restocked shelves, supplies and display cases to maintain functionality. Confirmed accurate scanning of products to verify customer orders. Counted cash drawers at beginning of shifts to verify correct amounts. Processed cash, check and credit cards for customer purchases. Bagged or boxed merchandise and prepared packages for shipment. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Monitored self-checkout stations to assist customers and ensure registers working appropriately. Kept periodic balance sheets of amounts and numbers of transactions. Supervised others and provided on-the-job training. 2ND ASSISTANT MANAGER Vitamin WorldRidgeland, Mississippi, July 2010 - April 2012HIGH SCHOOL DIPLOMA David Starr Jordan High SchoolLos Angeles, California, May 2006References available upon request Resolved customer complaints and handled refunds and returns to promote satisfaction. Analyzed market and competitor trends to assess customer preferences and introduce new products. Organized company merchandise and displays to increase brand awareness and product sales. Liaised between managers and employees, communicating concerns and expectations to appropriate parties. Tracked store inventories and replenished products according to demand. Assisted with new employee training and conducted performance reviews to track overall progress. Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs. Implemented and developed operational standards, policies and procedures. Implemented comprehensive business procedures to promote compliance with industry standards and rules. Performance Monitoring and Evaluation Workow Optimization Administrative Management Financial Statement Review Customer Service Inventory Management Operation Monitoring Focus and Follow-Through Labor Relations Staff Management Planning and Implementation Mathematical Calculation and Reasoning Program Optimization Recruiting and Hiring Operational Efciency and Safety Corrective Actions Policies and Procedures Implementation POS Terminal Operations Delegating Work AssignmentsEDUCATIONSKILLSREFERENCES |
