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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FL Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Experienced Customer Service Representative and Parachute Rigger with a strong background in
customer service, military operations, and IT support. Proven ability to maintain a professional attitude,
manage production deadlines, and ensure safety and structural integrity in high-stakes environments.
Recently received my Bachelor s Degree in Cyberforensics that has helped immensely by enhancing my
technical skills and knowledge, and I also have an Associates degree in Information Technology.
Work Experience
Customer Service Representative and Clothing Production Team Member
Sun Country Cleaners-Tampa, FL
Present
Customer service representative at Sun Country Cleaners with the responsibility of keeping a clean
workplace, maintaining satisfied customers and always having a professional attitude and helpful
approach to any situation. Production deadline facilitation, time and equipment management.
Parachute Rigger
United States Army-Fort Liberty, NC
December 2004 to April 2009
While I was in the United States Army, I was responsible for structural integrity of Airborne equipment and
airborne equipment repair, the packing of parachutes of all sizes and testing of all airborne equipment
and continuous updating of all technical manuals related to my field of work. I also assisted in preparing
the drop zone for parachutists prior to exiting the aircraft to ensure safety at all times.
Parachute Rigger
4th Quatermaster Detachment Company-Busan
May 2002 to May 2004
Upon arriving in Country, I was placed in the heavy pack unit at the Gimhae Airport Rigger Facility, in
South Korea. I was taught in even more detail the packing of parachutes of all sizes, learned and helped
with the preparation of the drop zone for parachutists prior to exiting the aircraft to ensure that safety
was first at all times. G-12 parachute packs were some of our shop's specialty while also assisting in the
packing of personnel parachutes for personal unit use or another unit's use. As a unit we were part of
the 200-foot tower parachute shakeout after jumps, and I worked extra hard to be one of the brightest,
physically fit, and best at my job no matter what it was. Accountability no matter where in the rigger field
is always paramount, since lives are at risk with even the slightest mistake.
Education
Bachelor's Degree in Cyberforensics
Keiser University-Ft Lauderdale - Tampa, FL
October 2020 to August 2024
Associate of Applied Science in Information Technology
Keiser University-Ft Lauderdale - Tampa, FL
October 2020 to November 2022
High school diploma
Grandville High School - Grandville, MI
August 1998 to May 2001
Skills
Military Experience (9 years)
Troubleshooting (2 years)
Microsoft Excel (4 years)
Customer service (10+ years)
Microsoft Word (7 years)
Microsoft Office (4 years)
Computer skills (6 years)
Communication skills (4 years)
Windows (6 years)
IT (4 years)
Computer networking (2 years)
Mac OS (6 years)
Operating systems (4 years)
Software troubleshooting (4 years)
Active Directory (1 year)
Network Support
Military Service
Branch: United States Army
Service Country: United States
Rank: E3
December 2004 to April 2009
During this stint in my military career, I was stationed at Fort Liberty, NC in multiple Parachute Rigger
support companies. I packed, repaired, tested, and helped to modify any prior assessments in the current
technical manual to reflect any changes to the parchuted objects weight load.
Branch: United States Army
Service Country: Iraq
Rank: E3
July 2005 to January 2006
We were stationed in Camp Stryker as a guntruck convoy escort security unit while deployed in Bagdhad,
Iraq. My duties were to provide security escort to and from bases and camps of dignitaries, fuel, mail,
and some contents above my clearance. I was the .50 caliber, 240 bravo, and 249 SAW turret gunner
on all of my nightly missions.
Branch: United States Army
Service Country: South Korea
Rank: E3
May 2002 to May 2004
While I was stationed in South Korea with the with the United States Army's 4th QM Detachment Airborne
Unit, I was responsible for structural integrity of Airborne equipment and airborne equipment repair, the
packing of parachutes of all sizes. I was part of DZSO details where I would assist in the calculation of
wind speeds and wind flow, to determine whether or not it was safe to continue with the OP.
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