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Click here or scroll down to respond to this candidateCandidate's Name
155 Hunters Lane, Apt. B Fayetteville, GA 30215 PHONE NUMBER AVAILABLE EMAIL AVAILABLE OBJECTIVEHighly dedicated and focused customer-care professional seeking an opportunity in which my proven multi-tasking and keen prioritization skills may provide meaningful and valuable results to the organization and clients alike. EDUCATIONHigh School DiplomaContinental Academy, Pensacola, Florida2002 Junior Achievement Consultant, Bear Lake Elementary School, 2003-2004 (Assisted in 4 separate classes, near year-end) SKILLS & ABILITIESComputer Science / Technology Operating Systems: POS Terminal & Printer Operations o Superior Skills in Aloha POS Applications Business Accounting & Logistics Documentation and Analysis EXPERIENCEServer / Key PlayerDickey's BBQ, Newnan, GA2017 - Present Developed positive relationships with guests, quickly establishing requests for their server of choice. Provided the highest level of service in accordance with standards, including responsible alcoholic beverage service. Performed at or above expectations for work ethic and performance to in accordance with standard operating procedures. Utilized excellent communication and interpersonal skills with staff and management to ensure guest satisfaction. Maintained full knowledge of menus, recipes, and other pertinent information. Conducted nightly sales audits for a full-scale restaurant with over a dozen wait staff, including all reporting requirements, verifying the highest level of accuracy. Consistently promoted to positions of higher responsibility throughout tenure, possessing meticulous attention to detail also performed the preparation and verification of employee payroll. Demonstrated outstanding leadership skills through coaching staff on tasks, while promoting morale and team building. Recognized as an exceptional trainer with extensive background in classroom lecture, seminar, and hands-on formats; provided training to staff and management personnel throughout all "front-of- the-house" areas. Selected on multiple occasions, based on superior performance, as a restaurant "Opening Team" member thereby ensuring the success of the new locations. Created an employee-centered workplace that demonstrates care and concern for all employees, including using personal funds to reward staff and promote morale on multiple occasions. Skilled in establishing and adjusting work procedures and shift schedules to meet deadlines as dictated by volume fluctuations, including special events and holidays. Commended for observing operations and analyzing information to make sound suggestions to improve management of restaurant. Recognized by management for consistently looking for opportunities to streamline and improve working efficiencies. Provided on-going training and professional development advice to 10 workers regarding both operational tasks and customer service, as a supervisory team member. Routinely provided technical assistance for minor hardware problems with point-of-sale devices. Successfully on-boarded several store employees every year, ensuring that adequate information and resource is provided, leading by example. Recognized as the expert, with complete knowledge of company policies and procedures Ensured that the Catering Service was provided in full compliance with the relevant Food Hygiene & Safety Legislation and in accordance with all Company Policies and Procedures. Selected to be the person to manage stock control, based on superior product knowledge and numerical accuracy, and providing monthly stock figures to management. Applauded by management for exceptional business growth through individual effort of elevating the store internal ranking 50 percentile points, including adding numerous catering relationships with corporate clients. Coordinated company sales promotion calendar with staffing levels and deliveries to ensure proper resource availability throughout an entire calendar year without any out-of-stocks, short-handed shifts, or budget overruns. Assisted with coordination and presentation of marketing materials to corporate clients for catering offerings. Commended for maintaining balance among multiples priorities and successfully complete projects in a timely manner. Demonstrated a sense of urgency and accuracy to manage customer requests and concerns that was noted by management as exemplary. Consistently received formal thank you's from customers for addressing customer-specific accessibility needs with courtesy and compassion. Recognized expert on handling all telephone communication from customers, corporate clients, and vendors. Conveyed professionalism and warmth in phone and in-person communication by customers consistently. Managed client welcoming, preparation of seating areas, and prompt re-assignment on floor coverage on several occasions in an exceptional manner, and subsequently chosen to provide staff training. Showed initiative by showing interest regarding the company Key Performance Indicators, how they are achieved, and how individual effort can positively impact the numbers. Noted as an expert by management in Work Force Management scheduling, editing, keying exceptions and approving time. Effectively supervised and monitored food delivery service for catering clientele over the widespread location service area. Assisted managers with employee discipline sessions, performance reviews, attendance logs, and developed standardized training processes.Financial Recovery AgentMila Taylor Wells & Associates, Atlanta, GA2015 - 2017 Achieved targets / goals on multiple occasions by identifying customer needs and providing outstanding product knowledge and sales offers available. Communicated direct ownership and resolution of customer issues with great courtesy and professionalism. Quickly communicated to management when complex problems and needs are recognized to ensure prompt resolution and proper escalation of communication, thereby also leveraging the team capabilities. Provided consistent optimal customer experience, including handling customer's special requests identified as a role model for others.ServerWaffle House, Fairburn, GA2014 - 2017 Demonstrated proven excellent operational fundamentals and customer service based on significant contributions to elevating the stores daily sales by a factor of ten. Performed opening and closing procedures and side-work duties according to station rotation assignment and established checklist, named Employee of the Quarter. Consistently performed cashiering functions by closing checks and preparing end of shift paperwork, with zero discrepancies. Assigned the completion of operations paperwork and bookkeeping functions due to superior detail accuracy, in accordance with company policy and IRS standards. Routinely asked by superiors to take on additional responsibilities due to excellent performance of assigned tasks. |
