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THIERNO LYPHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDINDynamic and adaptable professional with a strong background in customer relationship management (CRM), business development, and analytical research. I bring a proven ability to quickly learn and master new technologies, demonstrated through extensive experience in CRM systems and compliance auditing. My communication skills, honed through years of customer service and team leadership, allow me to build strong relationships and effectively convey complex information. With a passion for fostering integrity, teamwork, and trust, I am eager to contribute by leveraging my analytical expertise and interpersonal skills to drive business growth and enhance client relations. Seeking to further develop my CRM and business development capabilities while contributing to a people-first, values-driven organization.EDUCATIONKings College London, London, United Kingdom Graduation Date: Jan. 2024Master of Science (MSc), Global Leadership & Peacebuilding (Distinction /High Honors)The Ohio State University, Columbus, Ohio Graduation Date: Dec 2019Bachelor of Science (BS) International Relations & Diplomacy-Recipient, Gilman International Scholarship  France 18Skills-Python, Tableau, SQL, JIRA, Salesforce, Business Analysis, Technical writing, Analytical Report Writing, Leadership development, Cross-Collaboration, Business Systems, Loan Origination, Customer Service, Banking Operations, Team Player, Interpersonal Skills, Microsoft Office (advanced), Communication, Critical Thinking, Problem-Solving, Effective CommunicationCERTIFICATIONS-Google Cybersecurity Certificate: Completion of eight courses, developed by Google. This program provides an introduction to Python, Linux, SQL, Security Information and Event Management (SIEM) tools, and Intrusion Detection Systems (IDS).EMPLOYMENTResearch Analyst May 2023  April 2024 King's College London, London, United Kingdom 20 hours per weekAssisted in the development of a new analytical framework for studying conflicts in the Horn of Africa, in which the leadership framework taught at King's College London was applied to analyze geopolitical and social dynamics, contributing to a deeper understanding of the region's challengesCo-published the article "A Framework for Understanding the Horn of Africa," featured in the Leadership & Developing Societies Vol 8 Series. Authored a critical section examining the region's conflict through a leadership lensDeveloped strong technical and analytical writing skills, with hands-on experience in drafting, revising, and editing academic content based on feedback from senior academicsVendor Management Associate 40  50 hours per week Dec 2021  Sept 2022Upstart  Columbus, OHDeveloped and maintained strong relationships with vendors, ensuring alignment with performance metrics and compliance standardsConducted regular meetings with vendors to discuss performance, leading to a 15% increase in contract complianceLeveraged data analytics to forecast trends and recommend actionable strategies, directly supporting sales and business development teamsSenior Payment Analyst 45 hours per week Feb 2020 --- Dec 2021Upstart  Columbus, OHOversaw comprehensive clinical and payment policy analysis, ensuring meticulous documentation and approval processes prior to implementationDeveloped concise and impactful communication materials, effectively conveying findings and recommendations to senior management, colleagues, and stakeholdersManaged ACH Investigations, including records of authorization requests, ACH recalls, and reversals, ensuring compliance with regulatory standards and operational efficiencyCustomer Success Agent 30 hours per week Jun 2019 --- Jan 2020Rickenbacker Aviation - Columbus, OHManaged customer interactions to ensure a seamless experience, including efficient processing of ticketing and baggage informationCollaborated with cross-functional teams to resolve issues, improving customer satisfaction scores by 20%Regularly used CRM software to maintain accurate records and provide data-driven insights to managementIntern 20 hours per week Jan 2018 --- Jun 2018United States Senator Sherrod Browns Office - Columbus, USAEngaged directly with Ohio constituents to address issues on financial reform, education, energy, healthcare, manufacturing, international trade, and national securityAssisted in constituent services by handling phone inquiries and providing support at special events, demonstrating responsiveness to Ohioans' requests and concerns