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Candidate Information
Title Customer Service High School
Target Location US-CO-Denver
Email Available with paid plan
Phone Available with paid plan
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06/2005High School Diploma:Kingston CollegeKingston, JamaicaEMAIL AVAILABLEPHONE NUMBER AVAILABLEColorado Springs, CO 80901Skills Food Running Menu Memorization Food Preparation Payment Processing Beverage Preparation Health codes compliance Outstanding customer service Cash Register Operation Excellent judgment Identification verification Professional AppearanceEducation And TrainingCustomer-oriented bartender oering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Sandals Grande Ocho Rios - BartenderOcho Rios, Jamaica06/2020 - 07/2022Disney Cruise Lines - Bartender AssistantMiami, Florida11/2012 - 04/2019Jerome ColemanSummaryExperience Performed opening and closing duties including restocking supplies. Provided drink suggestions to customers based on their preferences. Resolved customer complaints in a professional manner. Greeted customers and provided excellent customer service. Participated in weekly team meetings to discuss goals and objectives set by management.Kept track of all orders made by customers and communicated them promptly to kitchen sta. Stocked ice bins and coolers as needed throughout shift. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking. Adhered to state regulations regarding serving alcohol responsibly. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Prepared alcoholic and non-alcoholic beverages according to recipe standards. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Followed safety protocols while handling sharp tools or dangerous chemicals. Processed payments accurately and eiciently with POS system. Displayed and retained extensive knowledge of liquors, wines and entrees. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Ensured accurate record keeping of all alcohol sales transactions. Ordered liquor, beer, wine, mixers, garnishes, snacks and other products as needed.Provided support during busy periods by helping out in other areas such as serving food or bussing tables. Assisted in the preparation of cocktails and other drinks according to recipes. Conducted periodic inventories to ensure adequate supply levels were maintained.Sandals Grande Ocho Rios - BartenderOcho Rios, Jamaica01/2009 - 09/2012Sandals Grande Ocho Rios - Housekeeping Room Attendant Ocho Rios, Jamaica09/2005 - 12/2008Monitored guests' consumption of alcoholic beverages to ensure compliance with local regulations. Maintained clean and orderly appearance throughout kitchen and dining area. Supported serving sta in delivering accurate and well-presented food orders. Worked in close collaboration with team members to ensure customers received high-quality service.Maintained safety and sanitation standards with firm enforcement amongst bar sta.Studied industry trends to inform planning of bar menu and development of new drink recipes. Arranged bottles and glasses behind bar to make attractive displays. Measured and mixed house ingredients to prepare both custom and menu drink orders. Made friendly conversation with customers to provide enjoyable bar experience. Cleaned up spills and broken glassware and safely disposed of sharp pieces. Carefully inspected identification of customers to verify age requirements for purchase of alcohol. Neatly sliced and pitted fruit for garnishing drinks. Communicated eectively with team members about daily assignments and task progress.Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.Reported any maintenance issues or damage found in the guest rooms to supervisor. Cleaned guest rooms, including vacuuming carpets and dusting furniture. Replenished room amenities according to established guidelines. Assisted in laundry operations when needed by sorting linens and loading machines. Followed safety procedures when using chemical cleaners and power equipment. Assisted colleagues whenever necessary in order to meet deadlines set by management.Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area. Checked rooms to ensure they met standards for cleanliness and tidiness. Responded promptly to requests from guests and other departments. Adhered to daily cleaning schedules and updated as needed based on demand. Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

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