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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYSeeking a challenging leadership position where I can leverage my extensive experience in operations management, customer service, and team development to drive efficiency, enhance customer satisfaction, and contribute to the overall success of the organization.SKILLSEfficient and Detail-OrientedAccounts PayableCustomer ServiceTechnical SupportOperating within a fast-paced environmentWorkflow ManagementProject ManagementTrelloAttention to DetailAdministrative ExperienceDocuSignContractsAccounts ReceivableMicrosoft Office / OutlookDecision MakingOffice ManagementBookkeepingPayrollCRM Software55 wpm typing speedQuickBooksEvent PlanningClerical ExperienceGoogle SuiteEXPERIENCE11/2010 to PresentOwner & AdministratorHunting Park Tire ShopPhiladelphia, PAManaged daily operations, including accounts payable and receivable, payroll, and customer service.Ordered and maintained inventory of supplies, new tires, and equipment.Performed state inspections and emissions testing on vehicles, ensuring compliance with regulations.Trained in the use of the wheel alignment machine and conducted staff training.Prepared for audits and ensured the shop met all legal and safety requirements.Handled customer inquiries, answered phone calls, and managed scheduling.Ensured the smooth operation of the shop, maintaining a high standard of service and efficiency.08/2001-11/2010Office Manager/Customer ServiceDrexel Foods, Inc.Philadelphia, PAOversaw all responsibilities of the customer service department, ensuring timely and accurate order processing and shipment.Managed accounts payable and receivable, maintaining financial accuracy and efficiency.Entered orders into the system, ensuring precise coordination with the shipping department.Prepared the test kitchen for upcoming presentations, supporting sales and marketing efforts.Handled human resources duties, including hiring, firing, and employee management.Translated documents and information into Spanish for non-English-speaking employees, ensuring clear communication across the team.Customer Service RepresentativeTook clients orders, ensured they were included on the shipping run list, and verified on-time delivery.Provided exceptional customer service, addressing client needs and resolving issues promptly.01/1998 to 08/2001Customer Service Specialist/Inventory ManagerHome Line FurniturePhiladelphia, PAInventory ManagerManaged inventory by placing orders for high-demand items, ensuring product availability for key sale events.Collaborated with sales and logistics teams to optimize stock levels and meet customer demand.Customer Service RepresentativeHandled client orders from the eastern USA, providing excellent customer service and support.Assisted clients with product inquiries, order processing, and issue resolution, ensuring a high level of customer satisfaction.EDUCATION AND TRAININGBusinessOlney High School