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Click here or scroll down to respond to this candidateCandidate's Name
Saint Petersburg, FL Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 15 years. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.SKILLS P&L Management Market Analysis Brand Development Customer Acquisition Creative Direction Front Desk Operations Medical Terminology HIPAA Guidelines Insurance Claims Medical office administration Brand Promotion Data Analytics Cash Handling Time Management Scheduling Work Prioritization HIPAA Compliance Microsoft Office Patient Registration Office Administration Payment Collection Insurance Verification Schedule Coordination Medical Coding Appointment management Medical Billing Appointment Setting Medical billing and coding Telephone Etiquette Referral Verification Pre-hospital Care Teamwork and Collaboration Problem-Solving Attention to Detail Organizational Skills Patient Referral Decision-Making ReliabilityDocumentation andRecordkeeping Flexible Schedule ProfessionalismWORK HISTORY MARKETING MANAGER 12/2012 to CURRENTIQ Tax Corporate Tampa, United StatesAnalyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.Maintained documentation, detailing assignments, in-progress work and completed project milestones.Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.Managed social media accounts, engaging with followers and creating loyal brand community.Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.Launched successful digital marketing campaigns that achieved goals for increased website traffic.MANAGING DIRECTOR 03/2021 to 09/2024Guardian Angels ADT Pinellas Park, United States Oversaw operations and provided corrective feedback to achieve daily and long-term goals.Increased overall company performance by implementing strategic management initiatives and streamlining operations.Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.CUSTOMER SERVICE REPRESENTATIVE 02/2015 to 08/2020 Macys Call Center Largo, United StatesResolved customer complaints with empathy, resulting in increased loyalty and repeat business.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Exceeded performance metrics consistently, earning recognition as a top performer within the team.Fostered positive customer service culture within team which led to higher customer satisfaction rates.Collaborated with team members to develop best practices for consistent customer service delivery.Contributed to sales growth by upselling products and services based on individual customer requirements.Conducted training sessions for new hires, ensuring consistent level of service across team.Collaborated with product team to communicate customer feedback, resulting in product enhancements.Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.Analyzed customer service metrics to identify trends and develop strategies for improvement.Addressed customer inquiries to ensure satisfaction and foster positive service experience.Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.Educated customers about billing, payment processing and support policies and procedures.Exhibited high energy and professionalism when dealing with clients and staff.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Followed up with customers about resolved issues to maintain high standards of customer service. Responded proactively and positively to rapid change. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.STAY BRIDGE SUITES 01/2016 to 03/2017Front Desk Office Saint Petersburg, United States Enhanced guest satisfaction by efficiently managing check-ins and checkouts.Oversaw fast-paced front desk operations and guests' needs at busy facility.Confirmed relevant guest information and payment methods to prevent fraud. Resolved service-related problems and documented actions in system. Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.Welcomed each new arrival pleasantly and confirmed reservations and identification. Collected room deposits, fees, and payments.Handled financial transactions accurately, ensuring proper billing and payment processing.Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.Monitored security cameras to maintain safety and security of guests and hotel.Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.Supported event planning efforts by coordinating room bookings and accommodations for large groups.Maintained a clean and organized front desk area, creating a welcoming environment for guests.Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff. Managed lost and found items to assist guests with retrieving belongings. Updated guest records with pertinent information to provide personalized service during their stay.FRONT DESK RECEPTIONIST 02/2009 to 05/2012Northeast Family Practice Saint Petersburg, United States Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.Provided administrative support to medical staff, assisting with various clerical tasks as needed.Improved office efficiency by organizing and maintaining accurate patient files and records.Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.Coordinated patient scheduling, check-in, check-out and payments for billing.Used computer programs and registration systems to schedule patients for routine and complex procedures. Helped patients complete necessary medical forms and documentation. Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.Assisted with insurance verification tasks, expediting the billing process for both patients and providers.Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members. Completed clerical duties and tasks for clinic administration. Transcribed phone messages and relayed to appropriate personnel. Coordinated referrals through insurance and other medical specialists and documented details in patient charts.FRONT DESK RECEPTIONIST 06/2003 to 01/2005Pediatric Otolaryngology Saint Petersburg, United States Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.Provided administrative support to medical staff, assisting with various clerical tasks as needed.Improved office efficiency by organizing and maintaining accurate patient files and records.Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.Used computer programs and registration systems to schedule patients for routine and complex procedures.Checked patient insurance, demographic, and health history to keep information current. Adhered to strict HIPAA guidelines to protect patient privacy. Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.Assisted with insurance verification tasks, expediting the billing process for both patients and providers.Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.Supported office staff and operational requirements with administrative tasks.Completed administrative patient intakes with case histories, insurance information and mandated forms.Registered and verified patient records before triage with most up-to-date information.Organized and maintained patient chart filing system to promote quick data finding for staff.EDUCATION Associate of Science Business Administration St. Petersburg College, Clearwater, FLHigh School Diploma 06/1994Osceola Fundamental High School, Seminole, FL |
