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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Sand Lake Dr, SW,Atlanta, GA Street Address
Cellphone PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:Seeking a position that will utilize my skills as a MEMBER CARE REPRESENTATIVE, to challenge my computer abilities, and offer opportunity for growth.EducationGeorgia Medical Institute, Jonesboro, GA 2007 2007Diploma, Medical Administrative AssistantHighlightsMedical Law & Ethics Transcription and DictationUse of PDR Treatment authorization referralsMedical Terminology Patient billing (electronic, manual) CMS-1500Filing Patients Record Posting of Payments from EOBCPT, ICD-9, HCPCS Coding MediSoftKnowledge of Insurance Programs Typing or Keying (50 wpm)Appointment scheduling 10 key Skills by TouchBookkeeping & collection procedures Bank balance/reconcilingCPR CertifiedEmployment HistoryDelta Global Services/Spirit Airlines, Inc. Atlanta Georgia 2012-2013Ramp AgentResponsible for maintaining safety and security of the ramp at all timesTransfer baggage to the connecting flightsObserve safe ground handling procedures and maintenance of ground handling equipment, including the performance of equipment checksComply with all safety procedures and Station PoliciesResponsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and COMAT (continuous lifting, loading/unloading, sorting & transfer of baggage, freight, COMAT)Service aircraft as needed (aircraft lavatories, portable water, window wash, de-icing and commissary itemsAssist in ramp set-up and storage of equipment and baggageMiscellaneous duties as assigned by Supervisor and ManagerDelta Air Lines, IncAtlantaGeorgia2007-2011Global Sales and Service AgentHandled all facets of work associated with handling incoming passengers calls. With the purpose of booking reservationists.Answered questions regarding schedules, fares or reissues, sells air space, and records transactions by reserving the desired space, on the computer agent set.Accurately answered informational questions to insure a smooth travel experience.Responsible for serving the customer in an efficient, courteous and accurate manner.While meeting DOT Compliance requirements.ATT/NCO Financial Group Norcorss Georgia 2003-2007Account Receivables Clerk/Account ManagerManaged the residence transactions in connection with the customers accountsIncluding telephone and correspondence contacts, collections, and order work etc...Additionally, handled customer complaints, criticisms, discrepancies, and responsible for computing and quoting adjustments, account balances and rates to customers while investigating and resolving incorrect billing.Nova Information Systems Atlanta Georgia 2002-2003Terminal Support/Customer Care SpecialistTroubleshoot technical problems with processing terminals and printers.Answered calls promptly upon connection using appropriate telephone techniques departments requirements, and insuring that procedures ate followed to ensure resolution is complete.Communicating findings and problems to management.Resolve product and service problems using excellent customer service techniques that demonstrate a sound making decision.Sprint PCS Atlanta Georgia 2001-2002Customer Care SpecialistEffectively interacted with customers and resolved their issues in a timely mannerProvided technical and logistical supports to Sprint PCS customers.Exceeded quality, efficiency, and customer service standards within a call center environment.Routinely interacted with team members to enhance call care quality and reduce handled times.Bank of America College Park Georgia 1999-2001Operations Specialist/Lockbox Data Entry ClerkFollowed client instructions and department guidelinesAlpha/Numeric Data EntryBalancing skills and operating an NCR 7780Reference: Upon Request |
