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Title Customer Service Manual Testing
Target Location US-MN-Minneapolis
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USA- Crystal, MN https://LINKEDIN LINK AVAILABLEEMAIL AVAILABLE https://mikehelgeson.work.gd/Candidate's Name
I am a software tester especially interested in testing applications and troubleshooting, breaking software and finding critical defects.Work ExperienceSr Business Analysts UHG/UMR/OPTUM July 2012  Aug 2023UAT Medical Software Testing Team Remote/Work from HomeOMNI Projects (Genesys)- (Alere, Evolve, Specialty/Select, Customer Service) - Manual TestingBehavior Health- Coordinated SME testingBriovaRX Web Portal- Manual TestingCyara (Genesys)- certificationTrained and mentored new UAT testers on the OMNI project.Worked on multiple Project using the Agile and waterfall Processes and CA Rally ToolCoordinate UAT testing for multiple platforms and applications (CPS, Portal, Networking, Reporting, Claims, etc.) (Coordinating UAT for Work Orders, Capital, and Blue-Chip Projects)Setting up meetings and engaging SMEs/Testers to perform UAT testing in test environments.Writing up Test Scenarios Documents, Test Plans, Test Strategies, and UAT Test Summary documents for ADR2 approvals.Working with ALM to upload Test Scenarios and write up defects.Coordinate and communicate with IT contacts to verify the logic and Test Environments are ready for UAT testing.Knowledge of both Waterfall and Agile project methodologiesSecondary UAT Tester Exitcare 2011-2012UAT Medical Software Testing TeamTesting Health Care SoftwareWriting up Defects (bugs) in FogbugsWriting and updating Test ScenariosCollaborating with Lead UAT testerSW Eng Support Analyst II Hewlett-Packard, R&D (Formally Colorspan) 2006-2011UAT Software and Firmware testerTesting Software/FirmwareWriting up Change Requests (bugs)Writing and updating Matrix PlansInternal IT Support - HP Quality Center (ALM)Building RIP servers for testing (Window, Linux, Unix RIP and internal Java app servers)Education and Continuing EducationSQL Querying Fundamentals - Part 1, Crescent Career Center April-May 2024SQL Querying Fundamentals - Part 2, Crescent Career Center April-May 2024PL-300T00 Microsoft Power BI Data Analyst, Crescent Career Center April-May 2024Diploma, Fridley High School, Fridley, MN 1991-19954 years at Moorhead State University, Graphic Design 1996-20002 years as a Resident Assistant, Moorhead State University 1997-1999Technologies and SkillsTechnologies: CA Rally Tools, Fogbugs, Unix (Mac OS), Windows, Linux, ALM / HP Quality Center, MicrosoftExcel, Word, Power Point, Outlook, Excel, VMWare, Visio, Web Portal Testing, Genesys, Alere, Cyara, java, Smartsheet, (RIPs: Caldera, Onyx, HP Kodiak)Skills: Waterfall, Agile, Troubleshooting, Building/Repairing Computers, Graphic DesignOther: I am a demonstrated initiative-taker with a strong work ethic and positive attitude, excelling at coordinating multiple projects. I am dependable and well organized as well as a collaborator that can work with minimal supervision. I have over eighteen years of experience in the information systems field of User Acceptance Testing (QA/UAT). I have experience in quality assurance including implementing test processes and procedures, developing, and implementing testing plans, and testing web and client/server and Java applications. I am self-starter with a strong work ethic and a positive attitude. I excel at coordinating multiple projects. I am a good listener, I am honest, dependable, hard-working, I can meet deadlines, I am well organized, detail-orientated, quick learner, a collaborator, I keep a positive attitude, and I can work with minimal supervision.

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